Financial Services News

Financial Services News

  • Stacy Phang
  • 13 May 2014
Across Asia, Bitcoin acceptance remains divided, even as the Global Bitcoin Summit in China last week attempted to open discussions on the controversial topic. Recently, The People’s Bank of China issued orders to banks to crack down on virtual currency activity,...
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  • Stacy Phang
  • 11 May 2014
The ‘IT-Banking bandwagon’ threatens to disintermediate the banking sector with the recent launch of products by non-traditional players in this space proving to be disruptive to the traditional banking industry, according to IDC. Recently, Apple launched Apple Pay, Alibaba has...
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  • FST Media
  • 15 April 2014
While banks and insurers have been swift to respond to the Heartbleed vulnerability, some industry players say the damage may not yet be fully realised. Rob McMillan, Research Director at Gartner told FST Media “because this vulnerability has existed for...
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  • Stacy Phang
  • 8 April 2014
In an effort to bring convenience and improved customer service, Indonesian banks are busy pushing an unusual channel to appeal to customers: drive-through ATMs. The idea of not having to park your car and walk to an ATM is becoming...
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  • Stacy Phang
  • 2 April 2014
Calls for a stronger and more united banking regulation across the Asia Pacific region have grown stronger over the past week, in part spurred by Australian banks show growing interest in expanding into Asian region. Last week, David Murray, the...
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  • FST Media
  • 2 April 2014
It is safe to say the days when the banking industry could sit back and admire mobile innovation by the likes of Apple and Google are well and truly over. The extent to which Australians are now living their lives...
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  • Stacy Phang
  • 11 March 2014
In a move to take on low customer engagement, AIA last week launched a science-backed wellness program, Vitality, in partnership with South African health insurer Discovery. The venture uses technology to promote health and well being, and seeks to develop...
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  • Stacy Phang
  • 4 March 2014
Banks in South East Asia are increasingly using mobile and digital banking to reach out to the rural unbanked population. Over the last several months, banks—from Indonesia to the Philippines—have made a push to expand banking to rural residents. In the...
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  • FST Media
  • 4 March 2014
There is no doubt that innovation has become one of the buzzwords in recent years as organisations strive to remain competitive in the marketplace and build a sustainable business. On the face of it, innovation has never been more in...
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  • FST Media
  • 25 February 2014
Digital leadership will be critical for the future of banking, according to FST Media’s inaugural Market Insights research on the priorities of IT leaders in financial services. The survey of 64 IT decision makers across Asia Pacific yielded a clear...
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  • Stacy Phang
  • 4 February 2014
CIMB has turned to Twitter to manage customer complaints following a temporary service disruption in the wake of a planned system upgrade. According to the bank’s @CIMB_Assists Twitter handle, CIMB has been responding to customer complaints individually on the social...
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  • Stacy Phang
  • 28 January 2014
The FST Media team has collated the top tips from analysts, experts and industry on what you can expect from technology in 2014. The age of the customer continues – According to Dane Anderson, Vice President, Research Director, Region Manager...
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  • Stacy Phang
  • 17 December 2013
The growth of mobile continued to dominate the financial services industry in 2013, while big data and analytics emerged as important avenues to improve customer engagement. As banks try to remain customer centric in the Asian market, many are at...
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  • Stacy Phang
  • 10 December 2013
Banks should partner with microfinance institutions (MFIs) as both can leverage off the other for their reach into an untapped market, according to Irianto Kusumadjaja, Chief Information Officer at Bank Andara, who spoke at the Inaugural Technology & Innovation –...
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  • Stacy Phang
  • 3 December 2013
As mobile and digital adoption continues to grow at a rapid rate across Asia, banks in the region are looking at alternate delivery channels, even transforming the existing brick-and-mortar bank branch.  Across Asia, kiosks are popping up to replace banks,...
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