Financial Services News

Financial Services News

  • FST Media
  • 13 September 2012
Gamification of information and process is emerging as a key tool for financial institutions as they push to enhance customer engagement. With Generation Y and Z highly active in the gaming arena, organisation such as Visa and Commonwealth Bank of...
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  • FST Media
  • 5 September 2012
Artificial Intelligence (AI) has been identified as the next technological frontier for banks as they look to leverage their investment in mobile to drive greater customer engagement. Banks including Standard Chartered and Citi are developing AI solutions to assist with...
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  • FST Media
  • 29 August 2012
Payments and mobile are the next ‘gamer changers’ in financial services according to live polling of chief decision makers at FST Media’s Technology and Innovation – the Future of Banking & Financial Services conference in Singapore this week. When asked...
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  • FST Media
  • 22 August 2012
After just one year, Bendigo and Adelaide Bank’s IT cadetship program is proving effective in combating an IT skills shortage and realising the benefits of engaging with local talent. Like metropolitan cities, regional Australia is facing a significant IT skill...
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  • FST Media
  • 14 August 2012
IT investment and customer satisfaction are the top priorities for charting a course through challenging market conditions, according to NAB Group CEO, Cameron Clyne. It is these elements that will provide the points of differentiation in an increasingly competitive market...
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  • FST Media
  • 7 August 2012
Technology is at the core of the modern banking branch, with free Wi-Fi, tablets and video wall devices to interact with. Tellers sitting behind thick glass walls are being phased out in favour of open-plan space within shopping malls, and...
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  • FST Media
  • 24 July 2012
The rapid uptake of online and mobile banking applications has led to a new customer-centric design approach for digital platforms at Westpac. The launch of the bank’s new iPad application (app) this week highlights the shift, with the app specifically...
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  • FST Media
  • 19 July 2012
Commonwealth Bank of Australia’s (CBA) bold venture into the technology vendor market, revealed this week with the announcement of its own Point-of-Sale (POS) tablet and iPhone attachment, is being viewed as a bold and potentially lucrative move by industry experts....
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  • FST Media
  • 17 July 2012
In a surprise announcement, Commonwealth Bank of Australia (CBA) today revealed it will take on the likes of Apple and PayPal in the next generation payments market with the launch of its own Point-of-Sale (POS) tablet and iPhone attachments. In...
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  • FST Media
  • 20 June 2012
Tightening market conditions, and a fight for customers in an increasingly commoditised market, are behind the recent demise of one online-only insurance provider. The development has led experts to issue a warning to the industry – increase your focus on...
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  • FST Media
  • 13 June 2012
As banks face increasing competition from out-of-industry players such Google, Apple and Facebook, the need to innovate the customer experience is emerging as a key point of differentiation for the incumbents. Social engagement and the branch network have been identified...
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  • FST Media
  • 23 May 2012
In his first announcement as Zurich’s new Chief Executive Officer, Daniel Fogarty has appointed Bobby Lehane as the company’s Executive General Manager of SME. Lehane will move on from his current role as Chief Operating Officer, General Insurance – Asia...
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  • FST Media
  • 22 May 2012
In an Australian first, Commonwealth Bank of Australia (CBA) has been placed inside the world’s top 100 brands, according to Millward Brown’s annual BrandZ list. The list measures brand value based on a range of metrics drawn from a combination...
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  • FST Media
  • 16 May 2012
Business Intelligence and analytics tools have been identified as the best defence mechanism financial services organisations can employ in their bid to compete with the new wave of non-traditional competitors that are entering the market, such as Google Wallet and...
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  • FST Media
  • 9 May 2012
As banks look for new opportunities to pursue growth across the Asia-Pacific region, one of the most unlikely candidates that may prove to be a figurative goldmine is the greenfield nation of Myanmar (Burma). Once a poster child for the region’s...
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