Police Bank appoints first CIO

Lyndall Bushell appointment CIO Police Bank

Police Bank has announced 86 400 alum Lyndall Bushell has been appointed the bank’s first chief information officer.

Announcing its latest senior tech recruit through LinkedIn, Bushell was hailed by her new employer for her “wealth of knowledge in tech delivery, IT operations, and change management”.

“In addition to Lyndall’s strong technical capability, she brings with her an enthusiasm for building digital technologies that create better and more efficient member and business experiences, and a passion for leading and supporting strong technology teams,” Police Bank said.

As part of her most recent role with neobank 86 400 – acquired by NAB in early 2021 and integrated into its digital-only ubank brand – she served as head of enterprise technology delivery, supporting the bank’s technology implementations and development of digital customer experience channels.

Arriving around a year before its acquisition by NAB, she also played a lead role in the ubank integration, including the development of a new customer channel, and updates to internal and external technology systems and security controls.

In her first role at 86 400, appointed in early 2020 as delivery lead, Bushell had a hand in a number of bank’s milestones, including its direct-to-customer home loans acquisition channel and operating model, the rollout of a live chat capability, delivery of Open Banking capabilities, including participation in a CDR pilot with the ACCC, and fraud monitoring controls.

Police Bank chief executive Greg McKenna said he was “thrilled that a rising star in the fintech space is joining the team”.

“Lyndall’s skillset will enhance the ability of our technology department to optimise and refresh our digital banking offerings, and her leadership style will empower and guide the rest of the team as we work towards some ambitious transformations.”

Police Bank is currently in the middle of a business-wide technology transformation program, including an overhaul of its loan and deposit systems, and an upgrade of its core banking system with the adoption of the cloud-based Temenos 24 Core Banking suite.

Responding to Police Bank’s LinkedIn update, Bushell said she was “incredibly excited to join” the bank. This is the first time the bank has used the ‘chief information officer’ title for its technology leader.

Most recently, Bushell was at buy now pay later (BNPL)-specialist fintech humm, serving as programme manager for a little under a year.

She also worked for more than a decade at Westpac, beginning in late-2008, including serving a year as digital channel integration lead of Open Banking between 2018 and 2019.