The Northern Territory has launched the Digital Transformation Plan to enhance the delivery and accessibility of its digital services.

The plan outlines key transformation priorities for the Government which include:

• an online service portal that will act as a single digital entry point to access government services;
• individual digital identities for Territory citizens and businesses;
• improving how Government captures, stores, shares and analyses NT Government data;
• modernising current digital government platforms to make them easier to use; and
• increasing staff confidence with digital services through training opportunities.

Minister for Corporate and Digital Development, Ngaree Ah Kit, described the plan as “improvement-focused”, believing it will deliver efficiencies and time savings both for those interacting with government departments and staff delivering NT Government services.

“The plan will also enable Territorians to build connections, reach their potential and succeed in a thriving digital economy.”

Digitalisation has been also prioritised as a critical part of driving new investment as the Northern Territory is moving towards a $40 billion economy by 2030.

The additional transformation priorities will also include digital foundation programs, aimed at maintaining modern digital architecture and platforms enabling government services, and digital staff confidence, which will be addressed by recognising digital skills as a critical capability for jobs and will include the provision of opportunities for staff to increase those skills.

To support the delivery of the plan, the NT Government is also developing a Digital Government Roadmap which will outline priority projects driving digital transformation for government and help inform agencies and decision-makers about the priorities, directions and analysis underway.

The expected outcomes of the plan developed over the next five years would, it was said, be improved accessibility and usability of the NT Government’s services, increased quality of service delivery, staff engagement including better digital skills as well as reduced operational costs of services.