OAIC unveils new FOI statistics dashboard

freedom of information

The Office of the Australian Information Commissioner (OAIC) has launched a new dashboard to share data and statistics with the public about the ongoing operation of the freedom of information (FOI) system.

The dashboard, to be updated quarterly, provides public access to data reported to the OAIC from Australian government departments and agencies.

It is designed to help all key stakeholders, including the media, better understand the type, volume and status of FOI requests and whether requirements under Freedom of Information Act 1982 continue to be met.

The dashboard’s launch occurred in conjunction with the release of survey results from FOI practitioners, conducted by Freedom of Information Commissioner, Toni Pirani.

The survey found less than one third (29 per cent) of agencies have an integrated records management system; 22 per cent have comprehensive document management policies covering all forms of records, including messaging services like WhatsApp; and just under two thirds (63 per cent) of respondents use a basic spreadsheet or static record to manage and report on FOI requests.

The Commissioner enforced several considerations for agencies to take up, including:

  • Improving systems and policies, such as using an integrated records management system and having a comprehensive document management policy, will make complying with FOI obligations easier.
  • Expanding and formalising training offerings and programs will help agencies ensure staff are well-equipped to meet FOI obligations.
  • The support of leadership and agency-wide understanding and coordination of the FOI request process and proactive release obligations are critical to success.

“The public’s ability to access government information, including through an effective FOI system, is critical to a healthy democracy,” Pirani said.

“This new tool will allow the Australian community to see, at the touch of a button, the overall performance of the FOI system and each agency over a five-year period.

“By making this data easier to access, analyse and benchmark, we hope to identify opportunities to improve FOI practices and the system overall.

“The OAIC is committed to facilitating open and transparent access to data, improving outcomes and educating all stakeholders about the operation of Australia’s FOI system.”