Executive Columns

We live in a time of rapid transformation – of business models and growth opportunities – none more so than in financial services. This is happening alongside increasing cyber threats, posing complex risk to our businesses, our customers and ultimately our economy.

“Even in a digital world, we believe that customers will continue to need relationship managers and specialists who can provide them advice and support in making these critical financial decisions.”

“Until algorithms can be developed to dynamically sequence and replicate human behaviour and decision-making in response to life events, true ‘robo-advice’ cannot exist..”

“While conversational banking is still in its infancy, chat bots can make authentication faster and easier and enable providers to better understand and serve their customers…”

“The success of any venture into Big Data depends on data you can trust; data quality is one of the biggest problems in the Big Data space, exacerbated by the diverse nature of data coming from both internal and external...

“For an industry that has been set on the foundations of data analysis, the life insurance industry is still very much in its infancy on the use of data and analytics to improve the way we engage with customers…”

“The balance between the cost of generating demand and the efficiency in which we convert it into the act of supply, is the all-consuming challenge for any online business…”

“Partnering with and/or sourcing capability from fintech start-ups and technology companies will form an important part of the response for established financial institutions, as they more aggressively pursue revenue growth, cost efficiency and risk mitigation opportunities…”

“The establishment of both a national body, and a sector Accelerator in the same year adds a layer of structure to what was a healthy but fragmented fintech sector in New Zealand. More than anything the collective voice will be...

“The finance industry has had to re-evaluate the old offerings, legacy technology and processes – and match these against growing markets for cryptocurrencies, digital wallets and blockchain technology that make things instant, frictionless…”

“Disruption has made us change and change was needed; the emerging technology stack is galloping at such pace that it is sometimes difficult to ensure that we are making the right choices…”

“As 2017 kicks off, there are a number of signs and indicators that suggest the tide might finally be turning for the cost of borrowing…”

“While AI promises to change the future of investing, the robo-advisor industry isn’t quite there yet in terms of integrating this new technology into its investment models. In fact, it may not do so for a while.”

“Machine learning represents a new era in the fight against financial crime for Australian businesses, with the technology backed by the cloud, it is now more accessible and affordable for at risk companies than ever before..”

“Asian consumers are leading the way, spurring innovation that will go global. Asia is expected to account for approximately half of the insurance industry’s growth in the next decade; the Asiafication of demand means that we need to innovate in...