Executive Columns

We are living in exciting times. As an industry it feels like we are finding our feet in a rapidly changing world. Neither we nor our customers can plan for every eventuality because the pace of change makes long-term planning...

At UOB, we focus on the long-term. This is reflected in our mindset and our approach. We believe in balancing growth with stability to build a sustainable customer franchise in Asia. We do this through a disciplined focus on key...

Innovation has been core to St George over our 75 year history. Some of these include digital signatures in branches way back in 1988, through to introduced savings, and transactional and credit card account opening via mobile late last year.

In this exciting era of change, demand for new technology is outstripping supply and changing the expectations and behaviour of customers. Traditional business models are being upended, damage to a company’s reputation is a mere tweet away and new challenges...

Two big themes will dominate the way we think about financial services in the next few years. The first of these is the post-GFC operating environment: more prescriptive regulation; tougher capital and liquidity arrangements; and a subdued demand environment.

The online technology revolution is having a profound effect on the way people and businesses manage their money. In this fast evolving age, the stakes are high for organisations to meet the expectations of clients and customers who continually demand...

There is often a misconception that innovation is about inventing ‘the next big thing’, but for me it is about simplicity. Anyone can make things complicated, but it takes real skill to make things simple. Rather than focusing on innovation...

We live in a fast-paced world where technology and the digital space have changed our lives – from the way we learn, entertain and shop, to how we connect, communicate and do business. In an age where speed and convenience...

Maybank has always been proud of its innovative heritage. Over our 50 years of history, we have brought many firsts to Malaysia, especially in retail banking. To begin with, in 1978, our Kuala Lumpur main branch was the first Malaysian...

The pace of change that is upon us is extremely daunting. The world in which we live, work and bank today is continuously changing. Consumers today are far more demanding, and our ability to access information and make choices has...

In this exciting era of change, demand for new technology is outstripping supply and changing the expectations and behaviour of customers. Traditional business models are being upended, damage to a company’s reputation is a mere tweet away and new challenges...

Since Cigna Hong Kong first opened its doors for business in 1933, our team has been committed to improving Hongkongers’ health, well-being and sense of security. The key to our approach is to develop a better understanding of customers’ characteristics,...

Two big themes will dominate the way we think about financial services in the next few years. The first of these is the post-GFC operating environment: more prescriptive regulation; tougher capital and liquidity arrangements; and a subdued demand environment.

At UOB, we focus on the long-term. This is reflected in our mindset and our approach. We believe in balancing growth with stability to build a sustainable customer franchise in Asia. We do this through a disciplined focus on key...

The online technology revolution is having a profound effect on the way people and businesses manage their money. In this fast evolving age, the stakes are high for organisations to meet the expectations of clients and customers who continually demand...