Mobile Banking – The Current Landscape, Future Trends & Disruptions Roundtable


With recent mobile banking launches by Citibank and Bank of America, and continued rapid uptake in places like Korea, the Philippines, as well as a strong push in India and Africa, it seems that mobile banking has finally arrived. If you look at just the most basic of services like mobile remittances, the GSM Association – an association of telco providers and service companies, not of banks – estimated recently that the total remittance market will exceed a trillion US dollars by 2012. Assuming a reasonable fee percentage, whoever controls or operates the channel is going to make a lot of money from this at some point. However, before we all rush headlong into this newchannel, there are a number of questions that need to be answered. For example, with the telcos and other non-banks playing in this space, what is the right business model for banks to adopt? How can we make money in this new channel? Very importantly, how can we ensure security for the customers? A recent study by Javelin Research in the US indicated that one of two people in the US don’t trust mobile banking. The perception of 50 per cent of their survey population is that mobile banking is unsafe. If we can’t change that perception, the channel will be a failure. Our panellists will be discussing these and other concerns, issues, and challenges. I would like to ask the panellists to please touch on their roles and interests in mobile banking?