Case Study: Digital Government Services Evolved

Complexity simplified for state government agency

Complex, multi-stakeholder claims processing, procurement and care provision. Streamlined.

Government-sponsored injury insurance schemes are by their nature complex. Claims must not only be assessed, processed, and paid out if approved, but unlike more standard insurance, cases can last the lifetime of the beneficiary and involve many different types of service providers and stakeholders. In response to this complexity, one agency determined that they needed a sophisticated case management system with specialised functionality to serve a variety of teams, stakeholders, service providers and participants (the injured) themselves.

Download the case study to find out how the no-fault injury insurance scheme transformed their agency step-by-step, through continuous improvement and an agile approach to problem solving, resulting in streamlined processes, reduced costs, better reporting, and increased participants’ satisfaction.