Enabling customer conversations and staff engagement post-Covid

SmartComms 2021 Whitepaper

Just like in business, government agencies need to provide citizens with fast, easy, digital-first interactions that match the experiences they expect in the consumer world.

The past 18 months have amplified the need to move a great part of customer interactions online. Moreover, security and compliance needs are as important as creating a seamless experience.  government agencies have been striving to provide their customers and staff with fast, easy, digital interactions that match the experiences they expect in a consumer world. These digital transformation projects have accelerated due to Covid-19.

We take a look at key insights from public sector leaders from across Australia’s three tiers of government (local, state and federal), providing candid insight into a period that has ushered in unprecedented technological, organisational and process change.

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