In the post Royal Commission environment, there is greater focus on customer experience and customer centric thinking.

Recommendations were made in relation to seven core areas of banking, including consumer lending, broker introduced lending, access to banking services, enforceability of industry codes and processing & administrative errors.

Oracle has produced this short report to provide its perspectives on how the effective use of technology can assist the banks with their strategic responses to the two Royal Commission findings. Download the report to find out more.