White Papers

The middle office plays a vital role in financial institutions. It manages processes such as loan, cards and payments operations and servicing, underwriting, dispute, credit risk, treasury services, and calculates profits and losses. However, in many cases the middle office...

It’s harder than ever to win— and keep—banking customers. Fintech has blurred the traditional boundaries of the banking world, with new competitors constantly chipping away at market share and re-shaping expectations. It seems everyone is clamoring for a banking niche—from...

Looking beyond the front office to transform experiences Massive change has been underway for some time across the industry. Fintechs disrupted tradition, introducing consumers to new ways to get the services they need. They taught the industry that access does...

Without the ability to leverage near-real-time data sourced from multiple government agencies, Australia’s federal and state authorities would have struggled to enact the swift policy changes necessary to keep citizens and businesses afloat during the Covid crisis, according to senior...

Just like in business, government agencies need to provide citizens with fast, easy, digital-first interactions that match the experiences they expect in the consumer world. The past 18 months have amplified the need to move a great part of customer...

For the financial services industry, the transformation to digital and increased focus on data is already underway. Over the next 10 years, industry participants expect even bigger changes in the banking world, which is currently in the midst of a...

If one thing has become clear in recent times, it’s that people — both customers and employees — matter. Whether it’s equipping your employees with the tools they need to do their job efficiently and safely, or giving customers incredible...

Validate your maturity level and stay in front of regulatory compliance with Qualys Qualys enables you to analyse threats and misconfigurations in real-time, which helps you validate your compliance with the Australian Cyber Security Centre (ACSC) Essential Eight at the...

Unique Opportunities for the Banking and Financial Services Industry The world has changed. Financial markets and the banking industry must change as well. Yet, this new world also produces tremendous opportunity—and you can adapt, thrive, and grow, meeting the ongoing...

A report from Kapronasia in collaboration with Equinix that looks specifically at the challenges constraining the greater take-up of open banking and argues that while a global prescriptive framework may not be the answer, a universal set of guidelines and...

How a more automated approach to risk management can transform banks’ performance, during the pandemic and beyond Emerging technologies are transforming every aspect of financial services, and COVID-19 has only accelerated banks’ implementation of their digitalisation ambitions. From the way...

Western Australia’s customer-owned P&N Bank wanted to lift service levels and operational efficiency but lacked a clear view of the volumes work they were processing. So they joined forces with Kofax and Process Automation Group to transform back-office operations with...

The inevitable, and largely welcomed, shift from on-premise to cloud-first, XaaS infrastructure across Australia’s public sector organisations, while offering manifold benefits from a technology architecture perspective, appears in large part to be spurred by the appeal of budget-friendly, OpEx-based consumption...

In the past, digital infrastructure was a business enabler. Today, it is a primary source of competitive advantage. Technology trends are accelerating the pace and scope of change, inspiring digital leaders to reimagine every aspect of how they architect infrastructure...

In the current business climate, application modernisation represents both a significant opportunity, and a technological challenge. In today’s digital economy, organisations that run legacy applications run the risk of being disrupted and putting themselves in a deeply uncompetitive position. Insight’s...