White Papers

In today’s complex and rapidly changing threat landscape, enterprises need to take control of their DDoS risk mitigation strategy by proactively architecting a layered defense strategy that addresses availability threats. The issue of availability is taken into account as part...

A continuing and growing threat to IDC availability is DDoS. Surveys and monitoring data show that DDoS attacks are occurring with increasing frequency and severity. These attacks impose real costs and financial risk to businesses that rely on their IDC....

Organisations in every sector are trying to come to terms with channel shift. A wealth of new channels are now available, and while it is clear customers are keen to interact with businesses via multiple channels, businesses themselves are unsure...

The need for efficiency, cost savings, effective management and enhanced security in the industries that have implemented virtualization are all issues shared by the financial services industry. To reduce technology costs while continuing to provide a high level of service...

As banks around the world invest heavily to meet new risk regulations, some have recognised a major opportunity to achieve significant business benefits as well. They see a chance to put into place smarter ways to manage risk–data architectures and...

Banks having recently experienced unprecedented growth, are now responding to significant market shifts and revenue and asset declines. Despite the traditional view of banking being a staid and conservative industry, its CMOs are facing market-changing issues at rates equal to...

Getting closer to customers is a top priority for CEOs. Today’s businesses are fervently building social media programs to do just this. To successfully exploit the potential of social media, companies need to design experiences that deliver tangible value in...

Most organisations have developed key performance indicators and metrics to help monitor and manage various aspects of their business. But too often, companies fail to track the most useful metrics on the health and operational efficiency of their business. Download...

With today’s intense competition for wallet share, FIs are seeking innovative ways to differentiate themselves from the competition. New cash recycling technologies provide opportunities to drive costs out of managing and handling cash, while delivering a better experience for consumers....

Everyone agrees that a new advice model is needed for the wealth industry – at least for the new segments of clients. And everyone knows, at least intuitively, that technology is the key to this. This paper illustrates how integrated...

Today there is a new breed of customer who is dictating a new set of terms in the dynamic between buyers and sellers. Keeping up with today’s customer will take more than an email marketing,,,,, campaign and a Facebook page....

Every organisation has its own document pain points—the places where the manual processing of paper, or the integration of it with an electronic workflow,creates a bottleneck. As a result of these bottlenecks,customer service, cash flow, data security, and timely decision...

Today the financial services market is experiencing unprecedented transformation. Restructuring, consolidation and volatility are driving significant structural changes in the investment and retail banking sectors. Banks recognise the need to streamline business processes to better support their clients during account...

Banks need smarter systems to manage the flow of money around our planet. The road to profitability lies in better decision-making. Download this IBM whitepaper to find out more.

Many institutions still use legacy infrastructures and processes that hinder necessary readjustments, in particular with regard to information exchange and customer communication. Download this Kofax white paper, which explains how these difficulties can be overcome, and how banks and financial...