White Papers

White Papers

  • FST Media
  • 30 September 2010
In June 2010, RightNow commissioned a study to explore Australian and New Zealand consumer opinion about customer experiences. The survey focused on seven key industries and investigated consumer satisfaction levels following interactions with each industry.
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  • FST Media
  • 28 September 2010
Software asset management (SAM) is a complex process that enables organisations to gain control of their software estate from both a license compliance and financial standpoint. In many organisations, SAM represents one of the few remaining ways that substantial IT...
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  • FST Media
  • 17 August 2010
Extracted from a “Quick Guide: Managing Health Insurance Claims in Asia.”
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  • FST Media
  • 19 July 2010
Highlighting the importance of Micro Business to the Australian economy, this white paper identifies the key trends towards increased workplace mobility and information and communication technology (ICT) intensity. It reveals that access to finance and investing in new technologies are...
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  • FST Media
  • 5 May 2010
For the second consecutive year, Telstra has conducted a study called the Telstra Productivity Indicator: A report on business attitudes towards improving productivity in Australia. Telstra commissioned Sweeney Research to survey 300 leading business and government organisations about productivity, how...
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  • FST Media
  • 14 April 2010
FINEOS Claims helps insurance organisations improve operational efficiency by increasing straight through processing and the automatic resolution of tasks, thereby reducing reliance on manually intensive processes.
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  • FST Media
  • 19 February 2010
Click on this whitepaper to access a report on best practice in customer communication and the opportunity to bypass increasing mail costs. Learn about market drivers and emerging trends in customer content management, value-adds in the migration of content to...
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  • FST Media
  • 19 February 2010
Most successful organisations realise that improving customer communications can dramatically boost customer loyalty, help ensure brand and regulatory compliance, and rein in a range of rising costs from postage to IT maintenance. Unfortunately, the customer communications management (CCM) efforts of...
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  • FST Media
  • 19 February 2010
In todays difficult business environment, companies are looking for ways to reduce costs wherever they can. IT is not immune to this cost reduction requirement even while increasingly being called upon to provide mission-critical services that support and enhance business...
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  • FST Media
  • 19 February 2010
Best-in-class IT organisations have established processes and controls for managing IT services by using best practices and have gained greater visibility and control of those services. Many of them manage IT based on business priorities and follow a Business Service...
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  • FST Media
  • 19 February 2010
Using BMC BladeLogic, Morgan Stanley improved change management capacity more than tenfold, reduced downtime, and improved labor efficiency by $270,000 during the first year. Read how BMC BladeLogic helps Morgan Stanley assure consistent, high-quality change management across multiple environments, without...
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  • FST Media
  • 19 February 2010
Business survival is important in a tough economy, but make sure you arent missing opportunities. Right now is the best time to get a jump on competitors that are bogged down in “survival mode.” Learn the top three things your...
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  • FST Media
  • 31 December 2008
As Australia feels the grip of the current economic downturn, the financial services sector is feeling the pinch more than any other industry. Competitive markets, increased regulatory requirements, tighter credit access, intensified public and government scrutiny and rising costs are...
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