White Papers

IDG Research Services surveyed CIOs, CISOs, CTOs, and IT security directors about how they’re addressing cybersecurity challenges In 2020, the distributed IT landscape plus the effects of the pandemic forced organisations to react quickly to evolving security needs. Understanding these...

Bankwest has rolled out a self-serve appointment booking system through Microsoft Dynamics 365 to maintain its focus on simple and friendly customer service through the pandemic, and enhanced the bank’s understanding of customers’ changing needs and expectations. “We see the...

Equinix 2020-21 Global Tech Trends Survey COVID-19 has proved to be the spark that ignited the digital transformation journey (DX) for a lot of companies. Trends that had been building for many years have been supercharged by the pandemic. Digital...

Financial services leaders have five key challenges—you need to truly understand your customers needs, stay ahead of regulation, identify and overcome risk, accelerate digital transformation, and ensure your whole organisation is both working together and focused on the customer. Learn...

One of the critical services that Perpetual Corporate Trust delivers for clients is fiduciary oversight. This requires a significant effort in terms of due diligence that has been previously tackled through manual processes – using emails and spreadsheets. Working with...

Fearless Decision? Accelerate your decision capabilities to drive profitability and meaningful differentiation in digital banking Financial services providers old and new are jostling for the same prize: the high lifetime value that results from loyal, satisfied customers. The most successful...

The future of banking and payments is instant, open and everywhere. The modernisation of banking and payment systems is shifting to hybrid public and private cloud architectures, often linking  to legacy systems. This whitepaper looks at six use cases for...

The sophistication and scope of cyber-attacks is increasing, particularly as agencies have had to deal with challenges such as the growth in remote working and the rise of COVID-19 related scams and other forms of opportunistic cyber criminality that have...

As regulatory stress test regimes mature, financial institutions are looking for ways to harness investments they made in stress testing programs to gain additional business value. This paper focuses on how your organisation can overcome the challenges of extending enterprise...

ZENDESK FOR FINANCIAL SERVICES How to Deliver Seamless CX in Financial Services Market changes in the past year have created new challenges and opportunities for the financial services industry. Ensuring your CX is seamless and preserves the context of your...

Complex, multi-stakeholder claims processing and care provision. Streamlined. Government claim schemes are often by their nature complex. Claims must be assessed, processed, and paid out if approved, and cases can last the lifetime of the beneficiary and involve many different...

Get the 2021 edition of Okta’s Businesses at Work report to see how the new necessities of remote work, including a greater need for collaboration, security, and employee engagement, shook up the lists of most popular and fastest-growing apps. You’ll...

Find out why an increasing number of national and regional payment infrastructure providers across the world are moving toward real-time payments (RTP). Learn how interconnection at the digital edge can accelerate data-driven innovation in this market, providing fintech companies secure,...

In today’s ever-changing landscape of attacks, you need a proactive approach to keep your network, users, and sensitive records safe. That’s why government departments and agencies are turning to breach and attack simulation. Download this ebook to discover the ins...

Despite the current global disruptions, organisations should not push out planning and preparing for Australia’s proposed Financial Accountability Regime (FAR). The FAR is intended to hold executives and board members at banks, insurance companies and other financial services institutions accountable for...