Retail Banking: Strategies to Improve Efficiency Without Breaking the Bank

In the face of increased competition, accelerating regulatory challenges, and ever present global financial pressures, retail banks today struggle to sustain their revenue models, manage shrinking credit margins, and deal with a consumer base that no longer trusts financial institutions. This paper describes how Business Process Management (BPM) technologies can help retail banks reduce operational costs, eliminate significant streams of paperwork in their processes, empower their staff for greater productivity, and forge the kind of customer relationships that banks need to survive.