The Contact Center in the Cloud: Innovation in Interacting with Customers

To improve the way organisations manage customer contacts, 63 per cent of organisations will consider adopting contact center technologies in the Cloud. This move allows for reduced costs in software, hardware and IT support staff. However, using the Cloud poses challenges as well as opportunities. Among the issues it presents are concerns about security, response times, scalability and integration with on-premise systems. Download this LiveOps whitepaper to learn more about adoption, trends and best practices in the use of contact center systems in the Cloud.