For the financial services industry, the transformation to digital and increased focus on data is already underway. Over the next 10 years, industry participants expect even bigger changes in the banking world, which is currently in the midst of a major disruption.

The financial services industry is being shaped by the rise of artificial intelligence, big data, and advanced analytics; competition from tech-savvy players; and by consumers who increasingly expect a seamless and personalised digital customer experience.

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