The evolution of the financial services industry has always been tied to the transformation of customers, who are increasingly demanding channels that allow them to communicate anytime, anywhere across any device. The rise of the digital customer and omni-channel strategies has highlighted the need for the transformation of core systems, according to Capgemini’s Trends in Banking & Financial Services — Live Polling Results conducted at FST Media’s 7th annual Technology & Innovation – the Future of Banking & Financial Services conference. To learn where the banking and financial services industry is heading and how it is embracing the digital future, download your exclusive copy of Capgeminis Trends In Banking & Financial Services – Live Polling Results.