Cultivating customer relationships, both offline and online, is one of the biggest challenges financial services organisations face today. Technology has shifted and so have customer expectations. Customers want to engage, interact and contribute through a variety of touch points with convenience and ease. Download this exclusive executive roundtable report to gain insights from industry executives from leading organisations including NAB, CBA, AMP, Perpetual, UBank, ING Direct and many more as they examine the way different audience demographics engage and emotionally connect with multi-channel media.