Who’s Who Interviews

As the Executive General Manager for Innovation and Technology at South Australia Power Networks, the state’s sole electricity distributor and energy industry leader for Australia’s most future-ready power grids, Chris Ford is at the forefront of the energy sector’s digitalisation...

Grae Meyers-Gleaves is Chief Information Security Officer (CISO) of Hollard, Australia’s 5th largest insurer (following its acquisition of CommInsure) and underwriter to many popular retail insurance products. But no growth comes without pain, as Hollard deals with an influx of...

As the state insurer and workplace standards setter, WorkSafe Victoria is driven by a clear mandate: to reduce workplace harm, and to improve outcomes when workers are injured. For WorkSafe, the push to digitalise is not simply a matter of...

[Australia’s] engineering talent is world-class – which may come as a surprise to some people… and [that includes] senior engineering leaders and thinkers who really want to challenge traditional approaches. In the lead-up to his featured keynote at FST’s 2022...

“The pendulum has perhaps swung too far to the risk-averse or ‘conservative’ end of the spectrum, potentially stifling [government] agencies’ capacity to flourish through innovation.” A veteran of the WA Government’s technology ecosystem, Christian Rasmussen has been a constant and...

As governments become proverbial data hothouses (not just capturing but also generating their own high-value data assets), public interest in this information treasure trove inevitably increases. The role and remit of independent information regulators is therefore critical to maintaining citizens’...

We need to stop looking at digital technology as a tool to make care quicker and more efficient and instead shift our thinking to see it as a quality improvement tool. Dr Clair Sullivan has been the driving force of...

Not every government program that gets developed needs a formal plan and a budget at the outset. Often good ideas emerge, and good people discover how to progress them, using discretionary effort.  As Head of Industry Advancement, Lawrence plays a...

Hyper-personalisation is that sweet spot where customer expectations and products meet price and service. Fiona Bounias has established herself as one of the foremost change advocates for a sector that had once seemed stuck in a kind of comfortable inertia....

If 2021 was about us building some of our foundations, 2022 will be where we really bring things to life for our customers. The life insurance sector has no doubt faced a difficult few years, with rapidly declining policy ownership...

A lot of our journey has been in getting us to a stage where we now have very robust, tier-one platforms and capabilities that allow us to function as a single entity. Local governments are not typically known as breakneck...

We can build the best algorithm in the world, but if the clinicians don’t trust it, believe it or see the benefit, then it’s a waste of time. South Australia’s Commission on Excellence and Innovation in Health (CEIH) is the...

By breaking down silos and leveraging the collaborative strengths of the local government sector, we have the potential to unlock far greater capabilities, learn from one another, and create a unified view with people at the centre. Local governments may...

When a customer provides their personal information… they see it as similar to their capital or cash. Banks have a responsibility to safeguard this information, to use it in ways that will help the customer grow and develop through their...

Retailers treat customers like their best friends… Banks and financial institutions, however, treat customers like accounts – the relationship is transactional, both in the literal and figurative sense. A 15-year veteran data cruncher, Kshira Saagar has a passion for decoding...