An interview with Sharron Botica, Chief Customer Officer, Sovereign16/07/2018 Who’s Who
FST Media: In this era of increasingly prevalent cybercrime, how does Sovereign build and maintain customer trust and confidence? Botica: Trust and confidence are really fundamental for all insurers. We focus on building the right processes in...
An Interview with Muhammad Majid, General Manager, Strategy and Transformation, RACQ Bank18/05/2018 Who’s Who
After decades of unrivalled dominance by the 'big four', the challengers are in the midst of a renaissance. As the industry licks its wounds from a bruising judicial inquiry, Australia’s burgeoning challenger banking institutions have...
An Interview with Craig Kirk, General Manager and Co-founder, Delta Insurance27/03/2018 Who’s Who
As co-founder and general manager of Delta Insurance, one of the rising stars of New Zealand’s burgeoning specialist insurance industry, Craig Kirk has been a key driving force behind the company's digital-focused agenda. Technology lies at the...
An Interview with Harvey Deak, Head of Security Strategy and Architecture, NAB07/03/2018 Who’s Who
As NAB's digital security chief, Harvey Deak has been the guiding hand – and steadfast protector – behind the bank’s cloud-first adoption strategy. In the lead up to his presentation at the FST Future of Security conference, we sat down with...
An Interview with Troels Oerting, former Group Chief Security Officer and GCISO, Barclays25/01/2018 Who’s Who
Troels Oerting has established himself as one of the foremost authorities in global cybersecurity. Over the course of his distinguished career, Oerting has served as head of the Nordisk Copyright Bureau (NCB) in his native Denmark, director of...
An Interview with Derek Corcoran, Chief Experience Officer, Avoka15/11/2017 Who’s Who
FST Media: What are your business and digital priorities over the next six months? Corcoran: Earlier this year we launched a new analytics capability in the Avoka platform called Insights. It gives banks detailed data on exactly where...
An Interview with Greg Hawkins, Chief Technology Officer, Starling Bank30/10/2017 Who’s Who
FST Media: Where do you predict traditional banking services will be in five years’ time? Hawkins: Ultimately, we think banking will be invisible. Already we're seeing people interacting with their banks in ways that involve much less friction or...
An Interview with Lee Hatton, Chief Executive Officer, UBank19/10/2017 Who’s Who
FST Media: How do you define ‘innovation’? Hatton: We are focused on ‘next practice’ not ‘best practice’. There is no point innovating for innovation’s sake; innovation is about doing things faster and more efficiently than anyone else out there...
An Interview with Adrian Lovney, Chief Executive Officer, New Payments Platform (NPP)21/09/2017 Who’s Who
FST Media: How does NPP Australia foster a culture of innovation? Lovney: The New Payments Platform was born because the industry recognised the need for infrastructure that would support the future of payments. Already the Australian public has...
'Becoming a mobile-first, customer centric bank' – Felimy Greene, Regional Head of Customer Franchise, Citi Asia Pacific and EMEA12/09/2017 Executive Columns
Technology has evolved at an extraordinary pace since the invention of the silicon chip in 1961. But its global consumer reach and its impact on businesses has been most dramatic in the last decade. Just over ten years ago, Apple launched the...
An Interview with Tana Pothikamjorn, Head of Digital Banking, Siam Commercial Bank07/09/2017 Who’s Who
FST Media: What technology is proving to be the biggest ‘game-changer’ in digital banking? Pothikamjorn: The biggest ‘game changer’ so far has got to be the mobile app ecosystems. It has provided a platform for banks and many other businesses...
'The future of digital banking in Asia', Sandeep Lal, Head of Digital Bank, DBS Bank14/08/2017 Executive Columns
It's an extraordinarily exciting time for the future of digital banking in Asia. Digitalisation is being embraced by all segments of the population, bandwidth is cheaper and faster, devices are more sophisticated, and usage is skyrocketing. Just...
'Resisting the cyber scourge: four critical priorities for financial services' – Craig Davies, Chief Executive, Australian Cyber Security Growth Network02/08/2017 Executive Columns
More than ever, technological innovation and cybersecurity are being applied as business strategies to help manage risk and enable growth. The blurring line between a traditional cybersecurity business and a fintech business continues to accelerate...
An Interview with Ashutosh Kapse, Head of Information Security, Technology Risk & Audit, IOOF19/07/2017 Who’s Who
For more than two decades, Ashutosh Kapse has dedicated himself to defending the integrity of Australia’s corporate cyber defences. He has long been a champion of organisational resilience and compliance, offering sage guidance to business leaders...
'The future of banking will include brick-and-mortar branches,' Gonzalo Luchetti, Head of Retail Banking for Asia Pacific, Citi11/07/2017 Executive Columns
Alibaba, Amazon, Uber, Grab, and Airbnb, to name a few, are redefining customer expectations. Harnessing the power of integrated, digital platforms, they offer frictionless transactions and seamless service. Concurrently, clients are spending a...