An Interview with Daryn Wedd, General Manager Technology Security and Governance, ASX25/03/2019 Who’s Who
FST Media: The industry has been calling for senior management and board to be held accountable for security breaches and to oversee information security. What are the crucial questions that senior management and board need to ask to ensure good governance around cybersecurity?
An Interview with David Fairman, Chief Security Officer, NAB25/03/2019 Who’s Who
FST Media: NAB is the first bank in Australia to bring together cybersecurity, fraud, investigations and physical security. How does this holistic approach to security management set NAB apart when it comes to protecting customer data and gaining digital trust?
An Interview with Steven York, General Manager, Group Compliance and Chief Security Officer, Bank of Queensland18/03/2019 Who’s Who
FST Media: How has cybersecurity ‘threatscape’ evolved over the last 18 months and where do you see it developing over the next 18?
York: There is a general view that the threatscape has, to some extent, evolved from random cyber-attacks focused on extortion for financial purposes (e.g. ransomware) to more focused attacks from larger organised cybercrime groups and highly funded rogue nation-states with the primary objective of disrupting critical infrastructure.
An Interview with Stuart Harrison, Chief Information Security Officer, Medibank13/03/2019 Who’s Who
FST Media: You recently headed the revamp of Medibank’s cybersecurity strategy, which promoted a more data-centric security capability. In an increasingly multi-pronged threat environment, how will this strategy bolster Medibank’s cyber resilience?
An Interview with Mary Nottle, Head of Technology, Equipsuper27/02/2019 Who’s Who
FST Media: What do you rate as the most pressing cybersecurity threat facing today’s financial services organisations?
An Interview with Scott Wall, Chief Information Officer, BankVic25/02/2019 Who’s Who
FST Media: What do you rate as the most pressing cybersecurity threat facing financial services today?
Wall: The increasing sophistication and professionalism of cybercriminals, when combined with artificial intelligence (AI)/machine learning (ML) technologies, I feel poses the biggest threat. No longer are phishing emails written in broken English and obviously fake; now they look and read like the real thing and can easily fool all but the most observant.
An Interview with Dan Taylor, General Manager, Innovation, TAL12/02/2019 Who’s Who
FST Media: Tell us a little about your priorities for 2019. How is TAL’s digital program adapting to the demands of tomorrow’s customer?
Taylor: We are all looking for ways to drive more intuitive, simple, and engaging digital experiences for our customers. But that can be hard to deliver in practice.
That’s why TAL has recently adopted a ‘continuous delivery’ way of working, which enables us to better focus on our business priorities and respond more quickly to change.
An Interview with John Goodall, Group Executive, Technology & Operations, Medibank12/02/2019 Who’s Who
FST Media: Walk us through Medibank's digital program for 2019. How is the company's digital strategy adapting to fast-evolving customer demands?
Goodall: Over the past three years, we’ve significantly improved our ‘MyMedibank’ digital experience – more than doubling our online registrations and usage of our app. This has clearly contributed to improving our customer experience, which is reflected in our Net Promoter Scores (NPS) – a tool used to gauge the quality of a business’s customer relationships – and increasing Medibank’s market share.
FST speaks with... Steve Weston, founder and chief executive, Volt Bank, as start-up becomes fully fledged bank30/01/2019 Who’s Who
FST Media: First of all, congratulations on being granted a full banking licence by APRA! Tell us a little about what will this mean for the future of Volt Bank and how it will shape your digital agenda for 2019?
Readying for revolution: FST in conversation with Rocky Scopelliti, Director, Centre for Industry 4.0, Optus05/11/2018 Who’s Who
Renowned futurologist, technology evangelist and demographic specialist, Rocky Scopelliti, is a man on a mission.
An Interview with Joos Louwerier, Chief Executive & Country Manager, Allianz Life Indonesia25/10/2018 Who’s Who
FST Media: How would you define ‘innovation’ within the context of financial services?
Louwerier: Innovation is essential to remaining relevant, particularly in financial services. It is about having a positive impact on customers no matter how small or big the innovation may be. In this case, technology is, of course, a very helpful enabler.
FST Media: What growth challenges does the Indonesian insurance industry currently face?
An Interview with Kumar Guru, Chief Customer Officer, AXA Services, Indonesia24/10/2018 Who’s Who
An Interview with Tanya Smith, Chief Customer Officer, Citi15/10/2018 Who’s Who
With Citi Australia doubling down on its commitment to digital-first banking, and in turn stepping away from their brick and mortar branches, technology has been thurst to the core of the company's customer engagement strategy.
An Interview with Tim Whiteley, General Manager, Application Development, Westpac04/10/2018 Who’s Who
FST Media: What do you see as the biggest challenge posed by technology today?
Whiteley: For me, the biggest challenge is the ever-increasing speed of advances in technology.
This puts significant expectations on our people to continuously re-learn and makes our architectural and technology decisions even more critical.
FST Media: How are Westpac’s technology choices enabling better business management and innovation practices?