Back to basics: why simplicity sits at the heart of consumer trust in financial services14/10/2019 Roundtables
Highlights from the FST Media/SAP Roundtable in Sydney 2019:
At a recent SAP/FST Media roundtable session in Sydney, senior executives from Australia’s leading FSIs expressed concern over the immediate reputational hit taken in the wake of the Royal Commission and consumers’ increasing distrust of the incumbents’ motives, stressing the need for the industry to adopt a back- to-basics approach that engenders trust and rebuilds customer confidence.
Creating the Digitally Enabled Council - A Case Study of Transformation through Integration10/10/2019 Executive Columns
An Interview with Cliff Richards, Executive General Manager, Equity Post Trade, ASX09/10/2019 Who’s Who
FST speaks with the ASX's Cliff Richards on the blockchain-backed overhaul of its clearing and settlement system, CHESS, and why DLT should be back on all FSIs' innovation agenda.
FST Media: It’s no secret that data, while ubiquitous, is seen as a potential wellspring of innovation (and a largely untapped knowledge base). What existing barriers do you feel hinder Australia's financial firms from making the most of their data assets?
Eric Wilson, Founder and Chief Executive, Xinja Bank25/09/2019 Who’s Who
Recently granted its full banking licence, we speak with Xinja’s founder and chief executive Eric Wilson on being an Open Banking native institution, and why the neobank is throwing down the gauntlet to the “big lazy four".
FST Media: What is your vision for Australia’s banking future and what role do you see for neobanks in this evolving banking framework?
An Interview with Ernst Bürger, Deputy Director General, Administrative Modernisation and Administrative Organisation, Office of the IT Planning Council, Federal Government of Germany18/09/2019 Who’s Who
FST Government: As Deputy Director General for Administrative Modernisation and Organisation, you play a decisive role as an innovation and change driver. How has Germany’s public service progressed in its digital transformation journey? Walk us through your plan to advance digitisation across state functions.
New insight report: rebuilding consumer confidence in financial services & reaping rewards of the trust dividend12/09/2019 Roundtables
Highlights from the FST Media/SAP Roundtable in Melbourne 2019:
Speaking at the FST Media/SAP Roundtable recently, representatives from the banking and insurance industries roundly acknowledged the correlation between customer trust and their companies’ bottom lines, stressing the need for greater investment in initiatives to reaffirm consumer confidence, particularly in the wake of the Hayne Royal Commission (HRC).
An Interview with Simon Reiter, Chief Information Officer, Defence Health12/09/2019 Who’s Who
FST Media: Take us through your technology agenda over the next 12 months. How are Defence Health’s digital capabilities evolving to keep pace with Australia’s changing insurance landscape
An Interview with Jamie Twiss, Chief Data Officer & Chief Strategy Officer, Westpac28/08/2019 Who’s Who
FST Media: The advent and progressive implementation of big data, AI, and machine learning technologies has brought with it increasing concerns around data privacy and security. How is Westpac addressing the concerns and strengthening consumer confidence in its systems?
An Interview with Paul James, Government Chief Digital Officer, Department of Internal Affairs, New Zealand Government21/08/2019 Who’s Who
FST Government: As Government Chief Digital Officer, you play a decisive role in driving government innovation and change. If you could, take us through some of the key elements of your role.
James: As GCDO, my role is to drive government’s digital transformation and position government to be responsive in a changing digital age. My role is about central leadership – to think about how the system operates and how we can join things up to keep the public at the centre of everything we do.
A dive into the unknown: managing compliance and risk for an Open Banking future20/08/2019 Roundtables
Highlights from the OpenText/FST Media roundtable series: Melbourne & Sydney, 2019
Persistent changes in prudential and consumer protection regulations are placing undue pressure on financial services institutions to enforce compliance, whilst industry watchdogs are furthermore failing to adapt to changing industry norms and consumer expectations, according to industry participants at the FST Media/OpenText roundtables, held across Melbourne and Sydney last June.
An Interview with Victor Dominello, Minister for Customer Service, NSW Government08/08/2019 Who’s Who
FST Media: One of the key initiatives of the newly formed Customer Service Ministry has been the creation of a new senior working committee, ‘DAPCO’, which amalgamates several discrete committees into a single body tasked with assessing the delivery and performance of digital initiatives across government. How do you feel will DAPCO serve to facilitate innovation, improve digital service delivery, and further integrate government services?
An Interview with Frits Bussemaker, Chairman, The Institute for Accountability in the Digital Age (I4ADA)19/07/2019 Who’s Who
FST Government: You currently serve as Chair of The Institute for Accountability in the Digital Age (I4ADA), a Netherlands-based NGO which promotes global digital accessibility, transparency, and accountability in the online world. Take us through some of the top-line initiatives of the I4ADA and why its mission has become so critical in today’s increasingly polarised online world.
An Interview with Fiona Macgregor, Chief Information & Innovation Officer, TAL16/07/2019 Who’s Who
FST Media: TAL has long been recognised for its ambitious, human-centred innovation program.
Tell us about your digital priorities for 2019. How are TAL’s digital capabilities evolving in line with Australia’s changing insurance landscape?
An Interview with Carolyn De Gois, Special Advisor, Office of One VPS15/07/2019 Who’s Who
FST Government: One VPS is unique among the states, established as a dedicated team to foster and facilitate “cross-departmental mobility, collaboration and innovation” across Victoria’s public service.
What unique circumstances in Victoria inspired One VPS's creation, and what initiatives will propel its whole-of-government reform agenda forward?
New insight report: how to improve CX through better sales experience in financial services09/07/2019 Roundtables
Churn is so significant that the estimated value of today’s Churn Economy is US$6.2 billion per annum, which hypothetically it would come in as the third largest economy on the planet by value! Certainly not a small number and you will agree that retaining customers and keeping them happy is an important goal for your business.