An Interview with Joos Louwerier, Chief Executive & Country Manager, Allianz Life Indonesia25/10/2018 Who’s Who
FST Media: How would you define ‘innovation’ within the context of financial services?
Louwerier: Innovation is essential to remaining relevant, particularly in financial services. It is about having a positive impact on customers no matter how small or big the innovation may be. In this case, technology is, of course, a very helpful enabler.
FST Media: What growth challenges does the Indonesian insurance industry currently face?
An Interview with Kumar Guru, Chief Customer Officer, AXA Services, Indonesia24/10/2018 Who’s Who
An Interview with Tanya Smith, Chief Customer Officer, Citi15/10/2018 Who’s Who
With Citi Australia doubling down on its commitment to digital-first banking, and in turn stepping away from their brick and mortar branches, technology has been thurst to the core of the company's customer engagement strategy.
An Interview with Tim Whiteley, General Manager, Application Development, Westpac04/10/2018 Who’s Who
FST Media: What do you see as the biggest challenge posed by technology today?
Whiteley: For me, the biggest challenge is the ever-increasing speed of advances in technology.
This puts significant expectations on our people to continuously re-learn and makes our architectural and technology decisions even more critical.
FST Media: How are Westpac’s technology choices enabling better business management and innovation practices?
An Interview with Steve Weston, Co-Founder and Chief Executive, volt bank20/09/2018 Who’s Who
FST Media: What opportunities do you see for neobanks and challenger banks starting up in Australia?
An Interview with Erich Gerber, General Manager Asia Pacific and Japan, TIBCO05/09/2018 Who’s Who
While enthusiasts envision ‘rivers of gold’ unleashed by swelling data lakes – data that could deliver a wellspring of inspiration for next-generation platforms and infrastructure – critical analytics models and algorithms (necessary to deciphering these datasets) are too often failing to unearth these digital nuggets, leaving a wash of unstructured data in their wake.
Simulate me: embracing the next evolution of predictive analytics for financial services03/08/2018 Executive Columns
The rapid proliferation of artificial intelligence (AI) technologies has made what was once fanciful prophesying into a predictable reality.
An Interview with Sharron Botica, Chief Customer Officer, Sovereign16/07/2018 Who’s Who
FST Media: In this era of increasingly prevalent cybercrime, how does Sovereign build and maintain customer trust and confidence?
Botica: Trust and confidence are really fundamental for all insurers. We focus on building the right processes in from the start with continuous monitoring, as well as being open and transparent if the worst does happen.
An Interview with Muhammad Majid, General Manager, Strategy and Transformation, RACQ Bank16/05/2018 Who’s Who
After decades of unrivalled dominance by the 'big four', the challengers are in the midst of a renaissance. As the industry licks its wounds from a bruising judicial inquiry, Australia’s burgeoning challenger banking institutions have stepped in to offer a consumer-friendly (and scandal-free) alternative to the beleaguered incumbents.
RACQ Bank has established itself as one of the most unique innovators in the challenger banking space, and Muhammad Majid, General Manager Strategy and Transformation at RACQ, its keenest steward.
An Interview with Craig Kirk, General Manager and Co-founder, Delta Insurance27/03/2018 Who’s Who
As co-founder and general manager of Delta Insurance, one of the rising stars of New Zealand’s burgeoning specialist insurance industry, Craig Kirk has been a key driving force behind the company's digital-focused agenda.
Technology lies at the heart of the Delta brand, not only in the systems that power its core business operations, but also in the unique products they have developed – from cyber and technology liability insurance to ‘drone’ operators coverage.
An Interview with Harvey Deak, Head of Security Strategy and Architecture, NAB07/03/2018 Who’s Who
As NAB's digital security chief, Harvey Deak has been the guiding hand – and steadfast protector – behind the bank’s cloud-first adoption strategy.
In the lead up to his presentation at the FST Future of Security conference, we sat down with Harvey to explore key developments in cybersecurity practice across FSI, revealing the viability of biometric technologies as a primary security mechanism, and why he believes Australian banks are among the most resilient in the world.
An Interview with Troels Oerting, former Group Chief Security Officer and GCISO, Barclays25/01/2018 Who’s Who
Troels Oerting has established himself as one of the foremost authorities in global cybersecurity. Over the course of his distinguished career, Oerting has served as head of the Nordisk Copyright Bureau (NCB) in his native Denmark, director of operations in the Danish Security Intelligence Service (DSIS), and assistant director of Europol, the European Union’s chief law enforcement agency.
An Interview with Derek Corcoran, Chief Experience Officer, Avoka15/11/2017 Who’s Who
An Interview with Greg Hawkins, Chief Technology Officer, Starling Bank30/10/2017 Who’s Who
FST Media: Where do you predict traditional banking services will be in five years’ time?
An Interview with Lee Hatton, Chief Executive Officer, UBank19/10/2017 Who’s Who
FST Media: How do you define ‘innovation’?
Hatton: We are focused on ‘next practice’ not ‘best practice’. There is no point innovating for innovation’s sake; innovation is about doing things faster and more efficiently than anyone else out there and staying focused on bringing smarter, simpler, and better solutions to customers. Innovation also demands continuous education of your teams. We are constantly cross-skilling our people to prepare them for the future.