Digitisation the core of evolution by Stephen Roberts, Chief Country Officer of Citi in AustraliaExecutive Columns
The online technology revolution is having a profound effect on the way people and businesses manage their money. In this fast evolving age, the stakes are high for organisations to meet the expectations of clients and customers who continually...
Simplicity is the ‘next big thing’ by Vaughn Richtor, Chief Executive Officer of ING DirectExecutive Columns
There is often a misconception that innovation is about inventing ‘the next big thing’, but for me it is about simplicity. Anyone can make things complicated, but it takes real skill to make things simple. Rather than focusing on innovation for...
Transforming the way we bank by Han Kwee Juan is the Chief Executive Officer of Citibank SingaporeExecutive Columns
We live in a fast-paced world where technology and the digital space have changed our lives – from the way we learn, entertain and shop, to how we connect, communicate and do business. In an age where speed and convenience are priorities, it is...
Pushing the innovation boundaries by Michael Foong, Chief Strategy and Transformation Officer of Maybank GroupExecutive Columns
Maybank has always been proud of its innovative heritage. Over our 50 years of history, we have brought many firsts to Malaysia, especially in retail banking. To begin with, in 1978, our Kuala Lumpur main branch was the first Malaysian bank to...
Becoming the bank of the future by Piyush Gupta, Chief Executive Officer of DBS BankExecutive Columns
The pace of change that is upon us is extremely daunting. The world in which we live, work and bank today is continuously changing. Consumers today are far more demanding, and our ability to access information and make choices has changed...
Big data – big service differentiator by Susan Stevenson, Country Manager & Chief Executive Officer of Cigna Hong KongExecutive Columns
Since Cigna Hong Kong first opened its doors for business in 1933, our team has been committed to improving Hongkongers’ health, well-being and sense of security. The key to our approach is to develop a better understanding of customers’...
Commitment and perseverance by Wee Ee Cheong, Deputy Chairman and Chief Executive Officer of United Overseas Bank GroupExecutive Columns
At UOB, we focus on the long-term. This is reflected in our mindset and our approach. We believe in balancing growth with stability to build a sustainable customer franchise in Asia. We do this through a disciplined focus on key drivers in our...
Innovation – more than a buzzword by Mike Smith, Chief Executive, ANZExecutive Columns
There are many parallels often explored between the Great Depression and the Global Financial Crisis (GFC) with analysis usually focused on the debt binge that led to the crisis and the contagion effect it had on the global economy. One recent...
Reform is key to world-class standing by By The Hon. Bill Shorten MPExecutive Columns
Australia’s financial services market is an economic powerhouse. The largest contributor to our national output, it provided around 11 per cent of real gross value-added in 2010-11, and continues to grow faster than most other sectors of the...
Unified by shared experiences by Brett Clark, Chief Executive Officer of Retail, TALExecutive Columns
The best way to sum up the role of technology and innovation in business today and in the future is to borrow a line from one of the world’s most successful business people, technologist Bill Gates. “Information technology and business...
Transforming the customer journey by Cameron Clyne, Chief Executive Officer, National Australia BankExecutive Columns
When I became Chief Executive Officer (CEO) of National Australia Bank (NAB) in 2009, the world was experiencing the biggest global downturn since the great depression. Banks were not viewed favourably in the community, and while we attempted to...
Mobile – banking’s quantum leap by Brett King, Chief Executive Officer, MovenbankExecutive Columns
Banking has often been considered a very traditional business. Monte dei Paschi di Siena is the oldest surviving bank in the world today, some 750 years old. When you walk into Banca Monte dei Paschi’s oldest branch (established 1472), not a...
Linking innovation with rapid change by Sim Lim, Managing Director & Country Manager, DBS SingaporeExecutive Columns
In a competitive industry like ours, where many products are commoditised, banks must continually innovate to stay ahead of the pack. Jack Welch, former Chief Executive Officer of General Electric, put it best when he said: “When the rate of...
Harnessing world-class talent by Allen Lo, Country Head & CEO of Wealth Management, UBS Hong KongExecutive Columns
With the rapid growth of the wealth management industry in Asia, there is an increasing demand for well qualified professionals. According to a recent BCG Global Wealth Report, private wealth in the Asia-Pacific region, excluding Japan, has...
Fostering Deep Customer Engagement, by Anil Wadhwani, Chief Executive Officer, Citibank SingaporeExecutive Columns
The advent of technology in recent years has inexorably altered consumer behaviour and expectations. Speed and convenience have become more than just buzzwords and any good innovation must serve one primary purpose: enabling and empowering the...