Back to basics: why simplicity sits at the heart of consumer trust in financial services14/10/2019 Roundtables
Highlights from the FST Media/SAP Roundtable in Sydney 2019: At a recent SAP/FST Media roundtable session in Sydney, senior executives from Australia’s leading FSIs expressed concern over the immediate reputational hit taken in the wake of...
New insight report: rebuilding consumer confidence in financial services & reaping rewards of the trust dividend12/09/2019 Roundtables
Highlights from the FST Media/SAP Roundtable in Melbourne 2019: Speaking at the FST Media/SAP Roundtable recently, representatives from the banking and insurance industries roundly acknowledged the correlation between customer trust and...
A dive into the unknown: managing compliance and risk for an Open Banking future20/08/2019 Roundtables
Highlights from the OpenText/FST Media roundtable series: Melbourne & Sydney, 2019 Persistent changes in prudential and consumer protection regulations are placing undue pressure on financial services institutions to enforce compliance,...
New insight report: how to improve CX through better sales experience in financial services09/07/2019 Roundtables
Churn is so significant that the estimated value of today’s Churn Economy is US$6.2 billion per annum, which hypothetically it would come in as the third largest economy on the planet by value! Certainly not a small number and you will agree that...
Open source: a springboard for innovation03/05/2017 Roundtables
The entry of customer-focused fintechs, whose products promote convenience and the ease of switching financial service providers, are shaping consumer expectations today. In turn, traditional financial services providers need to adopt a more...
Untangling the IoT security mess07/02/2017 Roundtables
Internet of Things (IoT) promises an era of automation and machine learning that will change the way we live and work. While self-driving cars, robot-managed factories and refrigerators that order groceries are often the first...
Blockchain unearths new challenges and opportunities for Hong Kong banks02/12/2016 Roundtables
Blockchain ushers in an era pf possibilities, challenges and misconceptions. It is also fast gaining new converts. Banks and regulators who had once looked at blockchain (and its Bitcoin application) as peripheral innovations are now taking a...
Getting ready for the blockchain explosion in Malaysia02/12/2016 Roundtables
Positioned as the biggest change in technology since the advent of the internet, blockchain is presently the most fiercely debated topic, especially in the banking and financial services sector. The technology born out of the equally controversial...
Implementing Blockchain in Banking : A Measured Approach08/09/2016 Roundtables
Blockchain has introduced a flurry of discussions and experimentations across the world. When Bitcoin, based on blockchain, grabbed headlines as a major cryptocurrency, it ignited discussions on the future of this new technology. Today, the...
Defending the Indefensible – Preparing for an Uncertain Digital Future17/02/2016 Roundtables
FST Media and LogRhythm invited leading information security executives from across the region and North America to share insights and expertise on the current state of corporate cybersecurity. The discussion explored fundamental challenges in...
Crafting The Customer Lifecycle Journey Through Digitisation10/05/2016 Roundtables
In a highly competitive environment where customer loyalty is diminishing, enhancing customer experience is becoming crucial in the fight for market share. In the banking industry, digital innovation is not only reshaping the customer...
Digitisation changing the face of Hong Kong’s banking industry12/05/2016 Roundtables
The banking industry is waking up to a tsunami of challenges. Costly regulations, disruptive technology and the entry of non-banks are threatening established models of banking. In response, banks are jumping on digitisation. At an...
Driving Success Through Innovation - Revolutionising Business Models In the Digital AgeRoundtables
A perfect storm of industry, cultural and technology change is dramatically shifting the global financial services landscape. Revolutionising business models in the digital age has never been a more important item on the FSI agenda. As customers...
Digital Disruption Spurs Insurers’ Technological Transformation24/02/2016 Roundtables
From crowd-sourced indemnities to algorithm-generated policies, digital disruption is set upend (and reinvigorate) the insurance industry. Featuring expert insight from Australia's leading insurance executives, this article summarises key...
Innovating Technology Infrastructure to Improve the Healthcare Experience31/07/2015 Roundtables
FST Media and NTT Communications ICT Solutions (NTT ICT) hosted an exclusive panel discussion in Melbourne with leaders from Victorian healthcare organisations to discuss IT infrastructure strategies to reduce operational...