With Citi Australia doubling down on its commitment to digital-first banking, and in turn stepping away from their brick and mortar branches, technology has been thurst to the core of the company's customer engagement strategy. FST Media spoke...

FST Media: What do you see as the biggest challenge posed by technology today? Whiteley: For me, the biggest challenge is the ever-increasing speed of advances in technology. This puts significant expectations on our people to continuously re-...

FST Media: What opportunities do you see for neobanks and challenger banks starting up in Australia? Weston: New banks can start with a clean sheet of paper. Not being shackled by high-cost operating models, they will be able to pass these...

While enthusiasts envision ‘rivers of gold’ unleashed by swelling data lakes – data that could deliver a wellspring of inspiration for next-generation platforms and infrastructure – critical analytics models and algorithms (necessary to deciphering...

FST Media: In this era of increasingly prevalent cybercrime, how does Sovereign build and maintain customer trust and confidence? Botica: Trust and confidence are really fundamental for all insurers. We focus on building the right processes in...

After decades of unrivalled dominance by the 'big four', the challengers are in the midst of a renaissance. As the industry licks its wounds from a bruising judicial inquiry, Australia’s burgeoning challenger banking institutions have...

As co-founder and general manager of Delta Insurance, one of the rising stars of New Zealand’s burgeoning specialist insurance industry, Craig Kirk has been a key driving force behind the company's digital-focused agenda. Technology lies at the...

As NAB's digital security chief, Harvey Deak has been the guiding hand – and steadfast protector – behind the bank’s cloud-first adoption strategy. In the lead up to his presentation at the FST Future of Security conference, we sat down with...

Troels Oerting has established himself as one of the foremost authorities in global cybersecurity. Over the course of his distinguished career, Oerting has served as head of the Nordisk Copyright Bureau (NCB) in his native Denmark, director of...

FST Media: What are your business and digital priorities over the next six months?   Corcoran: Earlier this year we launched a new analytics capability in the Avoka platform called Insights. It gives banks detailed data on exactly where...

FST Media: Where do you predict traditional banking services will be in five years’ time? Hawkins: Ultimately, we think banking will be invisible. Already we're seeing people interacting with their banks in ways that involve much less friction or...

FST Media: How do you define ‘innovation’? Hatton: We are focused on ‘next practice’ not ‘best practice’. There is no point innovating for innovation’s sake; innovation is about doing things faster and more efficiently than anyone else out there...

FST Media: How does NPP Australia foster a culture of innovation? Lovney: The New Payments Platform was born because the industry recognised the need for infrastructure that would support the future of payments. Already the Australian public has...

FST Media: What technology is proving to be the biggest ‘game-changer’ in digital banking? Pothikamjorn: The biggest ‘game changer’ so far has got to be the mobile app ecosystems. It has provided a platform for banks and many other businesses...

For more than two decades, Ashutosh Kapse has dedicated himself to defending the integrity of Australia’s corporate cyber defences. He has long been a champion of organisational resilience and compliance, offering sage guidance to business leaders...