'Nothing like a crisis to drive innovation' – Chris Fechner, CCDO, Queensland Government02/06/2020 Who’s Who
In the early stages of Australia’s Covid-19 crisis response, Chris Fechner, Queensland’s chief customer and digital officer, joined us in a featured virtual panel presentation (jointly hosted by FST and ServiceNow) to discuss the Sunshine State's...
Experience counts: Why FSIs must redefine their CX for the 'conversational' era – Alberto Sessa & Gavan Carroll, Oracle27/05/2020 Who’s Who
Today, customer success is measured not only on outcome but on the entire end-to-end journey. CX is evolving fast, shaped by customers’ interactions with data-rich bigtechs that are offering truly personalised experiences (think of your algorithm-...
'Call me a cloud nerd' – Jacqui Visch, Chief Technology & Data Officer, AMP19/05/2020 Who’s Who
After the challenges and travails of Hayne, AMP has looked to digital to rebuild its fortunes – and in the process create a more streamlined, automated, and data-driven business. Jacqui Visch, AMP’s recently appointed Chief Technology and Data...
Finding a silver lining in the midst of the Covid cloud – Dan Taylor, TAL12/05/2020 Who’s Who
FST Media speaks with TAL’s GM for member engagement and innovation, Dan Taylor, a year on from the insurer's feted launch of its Continuous Delivery model, exploring TAL's executive-led approach to whole-of-business innovation, and how...
Could Covid trigger a new dawn for Australia's industry? – Leanne Kemp, Chief Entrepreneur of Queensland12/05/2020 Who’s Who
From its pristine tropical wilderness to its seemingly inexhaustible mineral wealth, Queensland has some of Australia's most enviable natural riches. Yet its geographic enormity, sparsely populated regions, and exposure to some of the country's...
Why empathy is the engine of innovation, and banks’ greatest ‘superpower’ – Selina Petosa, ASB Bank06/05/2020 Who’s Who
One of NZ’s pioneer CX innovators, Kiwi financial services provider – and CBA subsidiary – ASB Bank is determined to make banking a breeze for its more than 1.3 million customers. FST speaks with Selina Petosa, General Manager, Design...
Remote control: How QLD Health became a remote working pioneer in the midst of pandemic – Damian Green, CIO, QLD Health29/04/2020 Who’s Who
FST Government: On the front lines of the pandemic response, government, and in particular healthcare services, have faced enormous pressure to deliver in times of surging demand (both expected and real). Take us through some of the standout...
Why culture, not tech defines remote workforce success: Dan Wilkinson, CTO, Fidelity Life15/04/2020 Who’s Who
------------------------------------------------------------ Small but mighty, Fidelity Life is on a mission to become NZ's premier digital life insurer. FST speaks with chief technology officer, Dan Wilkinson, exploring Fidelity's refocused...
An Interview with Ian Cameron, Executive Manager for Cybersecurity Strategy & Governance, IAG19/03/2020 Who’s Who
FST Media: As custodians not only of the world's wealth but also customers' most sensitive data assets, FSIs remain prime targets for cybercriminals. What do you rate as the most pressing cyber threat facing the financial industry today?...
An Interview with Vivek Bhatia, Chief Executive, Australia Pacific, QBE Insurance11/03/2020 Who’s Who
FST Media: At the end of last year, QBE’s technology team was elevated to become a standalone function, having previously been part of operations. (Chief information officer, Mark Gay, is now part of the executive management board, reporting...
An Interview with Barry Lowry, Government Chief Information Officer, Republic of Ireland26/02/2020 Who’s Who
FST Government: Take us through some the tangible progress that’s been made in implementing Ireland’s eGovernment strategy over the last 18 months. What, ultimately, does success look to you for Ireland’s digital government? Lowry: Success,...
An Interview with Rob Jillson, Head of Cyber Security, AMP Life19/02/2020 Who’s Who
FST Media: Has AMP Life’s cybersecurity posture evolved over the last six months? What influenced this shift and how has it better prepared you to tackle imminent security threats? Jillson: AMP Life is a brand new environment being...
An Interview with Fiona Thompson, Chief Risk Officer, Suncorp16/12/2019 Who’s Who
Fresh off the back of her featured Royal Commission wrap interview at the FST Future of Financial Services Sydney, we speak with Suncorp's Fiona Thompson on how the financial services giant has embraced the challenges and opportunities of a post-...
An Interview with Flavia Tata Nardini, Co-Founder & Chief Executive, Fleet Space Technologies11/12/2019 Who’s Who
FST Government: You've led a fascinating career launching humanity to the heavens. Firstly, what inspired your interest and eventual career in the aerospace sciences, and what attracted you from Europe (which has a particularly well-developed...
An Interview with Jeremy Hubbard, Group Executive, Innovation and Transformation, Rest Super04/12/2019 Who’s Who
----------------------------------------- Bringing his vast expertise as a transformation leader from digital-only challenger bank to digital-savvy super fund, we speak with Jeremy Hubbard on the lessons super providers can take from their...