FST Media: Tell us a little about your priorities for 2019. How is TAL’s digital program adapting to the demands of tomorrow’s customer? Taylor: We are all looking for ways to drive more intuitive, simple, and engaging digital experiences for our...

FST Media: Walk us through Medibank's digital program for 2019. How is the company's digital strategy adapting to fast-evolving customer demands? Goodall: Over the past three years, we’ve significantly improved our ‘MyMedibank’ digital...

FST Media: First of all, congratulations on being granted a full banking licence by APRA! Tell us a little about what will this mean for the future of Volt Bank and how it will shape your digital agenda for 2019? Weston: It’s an extremely...

Renowned futurologist, technology evangelist and demographic specialist, Rocky Scopelliti, is a man on a mission. As inaugural Director of Optus Business’ Affairs' Centre for Industry 4.0, the telecommunications giant's dedicated thought-...

Ingrid Purcell will be a featured panellist at the 2018 Future of Financial Services conference, Sydney, 8-9 November. Spots are limited – register now to secure your place! ----------- FST Media: Empathy holds a particular importance in ME’s...

FST Media: How would you define ‘innovation’ within the context of financial services? Louwerier: Innovation is essential to remaining relevant, particularly in financial services. It is about having a positive impact on customers no matter how...

Kumar Guru will be a featured keynote speaker at the 2018 Financial Services Summit, Jakarta on the 1 November, 2018. Spots are limited – register now to secure your place! ---------- FST Media: What does ‘innovation’ mean in the world of...

With Citi Australia doubling down on its commitment to digital-first banking, and in turn stepping away from their brick and mortar branches, technology has been thurst to the core of the company's customer engagement strategy. FST Media spoke...

FST Media: What do you see as the biggest challenge posed by technology today? Whiteley: For me, the biggest challenge is the ever-increasing speed of advances in technology. This puts significant expectations on our people to continuously re-...

FST Media: What opportunities do you see for neobanks and challenger banks starting up in Australia? Weston: New banks can start with a clean sheet of paper. Not being shackled by high-cost operating models, they will be able to pass these...

While enthusiasts envision ‘rivers of gold’ unleashed by swelling data lakes – data that could deliver a wellspring of inspiration for next-generation platforms and infrastructure – critical analytics models and algorithms (necessary to deciphering...

FST Media: In this era of increasingly prevalent cybercrime, how does Sovereign build and maintain customer trust and confidence? Botica: Trust and confidence are really fundamental for all insurers. We focus on building the right processes in...

After decades of unrivalled dominance by the 'big four', the challengers are in the midst of a renaissance. As the industry licks its wounds from a bruising judicial inquiry, Australia’s burgeoning challenger banking institutions have...

As co-founder and general manager of Delta Insurance, one of the rising stars of New Zealand’s burgeoning specialist insurance industry, Craig Kirk has been a key driving force behind the company's digital-focused agenda. Technology lies at the...

As NAB's digital security chief, Harvey Deak has been the guiding hand – and steadfast protector – behind the bank’s cloud-first adoption strategy. In the lead up to his presentation at the FST Future of Security conference, we sat down with...