FST Media: In this era of increasingly prevalent cybercrime, how does Sovereign build and maintain customer trust and confidence? Botica: Trust and confidence are really fundamental for all insurers. We focus on building the right processes in...

After decades of unrivalled dominance by the 'big four', the challengers are in the midst of a renaissance. As the industry licks its wounds from a bruising judicial inquiry, Australia’s burgeoning challenger banking institutions have...

As co-founder and general manager of Delta Insurance, one of the rising stars of New Zealand’s burgeoning specialist insurance industry, Craig Kirk has been a key driving force behind the company's digital-focused agenda. Technology lies at the...

As NAB's digital security chief, Harvey Deak has been the guiding hand – and steadfast protector – behind the bank’s cloud-first adoption strategy. In the lead up to his presentation at the FST Future of Security conference, we sat down with...

Troels Oerting has established himself as one of the foremost authorities in global cybersecurity. Over the course of his distinguished career, Oerting has served as head of the Nordisk Copyright Bureau (NCB) in his native Denmark, director of...

FST Media: What are your business and digital priorities over the next six months?   Corcoran: Earlier this year we launched a new analytics capability in the Avoka platform called Insights. It gives banks detailed data on exactly where...

FST Media: Where do you predict traditional banking services will be in five years’ time? Hawkins: Ultimately, we think banking will be invisible. Already we're seeing people interacting with their banks in ways that involve much less friction or...

FST Media: How do you define ‘innovation’? Hatton: We are focused on ‘next practice’ not ‘best practice’. There is no point innovating for innovation’s sake; innovation is about doing things faster and more efficiently than anyone else out there...

FST Media: How does NPP Australia foster a culture of innovation? Lovney: The New Payments Platform was born because the industry recognised the need for infrastructure that would support the future of payments. Already the Australian public has...

FST Media: What technology is proving to be the biggest ‘game-changer’ in digital banking? Pothikamjorn: The biggest ‘game changer’ so far has got to be the mobile app ecosystems. It has provided a platform for banks and many other businesses...

For more than two decades, Ashutosh Kapse has dedicated himself to defending the integrity of Australia’s corporate cyber defences. He has long been a champion of organisational resilience and compliance, offering sage guidance to business leaders...

For nearly 15 years, Deborah Wood has stood as a bulwark against the rising tide of cybercriminal threats that have long plagued financial services industry. In her current role as Head of Fraud Risk Management for OFX, one of Australia’s...

Dr Toa Charm has been a driving force for business innovation and progressive digital strategy for more than a quarter of a century. Today, as Chief Public Mission Officer (CPMO) for Hong Kong’s leading innovation hub, Cyberport, Charm is on a...

FST Media: What are your business and digital priorities? MacLean: In my role, I’m really focused on how we use our customer insights across all our banking channels – whether that’s online, in the branch, or contact centre. This means working...

FST Media: What are the key challenges banks face in developing resilience technology? We are at a time of unprecedented change, and financial services is in the midst of a digital transformation. In the corporate and institutional space, the...