An Interview with Ingrid Purcell, Chief Experience Officer, ME Bank30/10/2018 Who’s Who
Ingrid Purcell will be a featured panellist at the 2018 Future of Financial Services conference, Sydney, 8-9 November. Spots are limited – register now to secure your place! ----------- FST Media: Empathy holds a particular importance in ME’s...
An Interview with Joos Louwerier, Chief Executive & Country Manager, Allianz Life Indonesia24/10/2018 Who’s Who
FST Media: How would you define ‘innovation’ within the context of financial services? Louwerier: Innovation is essential to remaining relevant, particularly in financial services. It is about having a positive impact on customers no matter how...
An Interview with Kumar Guru, Chief Customer Officer, AXA Services, Indonesia24/10/2018 Who’s Who
Kumar Guru will be a featured keynote speaker at the 2018 Financial Services Summit, Jakarta on the 1 November, 2018. Spots are limited – register now to secure your place! ---------- FST Media: What does ‘innovation’ mean in the world of...
An Interview with Tanya Smith, Chief Customer Officer, Citi15/10/2018 Who’s Who
With Citi Australia doubling down on its commitment to digital-first banking, and in turn stepping away from their brick and mortar branches, technology has been thurst to the core of the company's customer engagement strategy. FST Media spoke...
An Interview with Tim Whiteley, General Manager, Application Development, Westpac04/10/2018 Who’s Who
FST Media: What do you see as the biggest challenge posed by technology today? Whiteley: For me, the biggest challenge is the ever-increasing speed of advances in technology. This puts significant expectations on our people to continuously re-...
An Interview with Steve Weston, Co-Founder and Chief Executive, volt bank20/09/2018 Who’s Who
FST Media: What opportunities do you see for neobanks and challenger banks starting up in Australia? Weston: New banks can start with a clean sheet of paper. Not being shackled by high-cost operating models, they will be able to pass these...
An Interview with Erich Gerber, General Manager Asia Pacific and Japan, TIBCO05/09/2018 Who’s Who
While enthusiasts envision ‘rivers of gold’ unleashed by swelling data lakes – data that could deliver a wellspring of inspiration for next-generation platforms and infrastructure – critical analytics models and algorithms (necessary to deciphering...
An Interview with Sharron Botica, Chief Customer Officer, Sovereign16/07/2018 Who’s Who
FST Media: In this era of increasingly prevalent cybercrime, how does Sovereign build and maintain customer trust and confidence? Botica: Trust and confidence are really fundamental for all insurers. We focus on building the right processes in...
An Interview with Muhammad Majid, General Manager, Strategy and Transformation, RACQ Bank18/05/2018 Who’s Who
After decades of unrivalled dominance by the 'big four', the challengers are in the midst of a renaissance. As the industry licks its wounds from a bruising judicial inquiry, Australia’s burgeoning challenger banking institutions have...
An Interview with Craig Kirk, General Manager and Co-founder, Delta Insurance27/03/2018 Who’s Who
As co-founder and general manager of Delta Insurance, one of the rising stars of New Zealand’s burgeoning specialist insurance industry, Craig Kirk has been a key driving force behind the company's digital-focused agenda. Technology lies at the...
An Interview with Harvey Deak, Head of Security Strategy and Architecture, NAB07/03/2018 Who’s Who
As NAB's digital security chief, Harvey Deak has been the guiding hand – and steadfast protector – behind the bank’s cloud-first adoption strategy. In the lead up to his presentation at the FST Future of Security conference, we sat down with...
An Interview with Troels Oerting, former Group Chief Security Officer and GCISO, Barclays25/01/2018 Who’s Who
Troels Oerting has established himself as one of the foremost authorities in global cybersecurity. Over the course of his distinguished career, Oerting has served as head of the Nordisk Copyright Bureau (NCB) in his native Denmark, director of...
An Interview with Derek Corcoran, Chief Experience Officer, Avoka15/11/2017 Who’s Who
FST Media: What are your business and digital priorities over the next six months? Corcoran: Earlier this year we launched a new analytics capability in the Avoka platform called Insights. It gives banks detailed data on exactly where...
An Interview with Greg Hawkins, Chief Technology Officer, Starling Bank30/10/2017 Who’s Who
FST Media: Where do you predict traditional banking services will be in five years’ time? Hawkins: Ultimately, we think banking will be invisible. Already we're seeing people interacting with their banks in ways that involve much less friction or...
An Interview with Lee Hatton, Chief Executive Officer, UBank19/10/2017 Who’s Who
FST Media: How do you define ‘innovation’? Hatton: We are focused on ‘next practice’ not ‘best practice’. There is no point innovating for innovation’s sake; innovation is about doing things faster and more efficiently than anyone else out there...