'The future of banking will include brick-and-mortar branches,' Gonzalo Luchetti, Head of Retail Banking for Asia Pacific, Citi11/07/2017 Executive Columns
Alibaba, Amazon, Uber, Grab, and Airbnb, to name a few, are redefining customer expectations. Harnessing the power of integrated, digital platforms, they offer frictionless transactions and seamless service. Concurrently, clients are spending a...
An Interview with Deborah Wood, Head of Fraud Risk Management, OFX05/07/2017 Who’s Who
For nearly 15 years, Deborah Wood has stood as a bulwark against the rising tide of cybercriminal threats that have long plagued financial services industry. In her current role as Head of Fraud Risk Management for OFX, one of Australia’s...
An Interview with Toa Charm, Chief Public Mission Officer, Cyberport Hong Kong03/07/2017 Who’s Who
Dr Toa Charm has been a driving force for business innovation and progressive digital strategy for more than a quarter of a century. Today, as Chief Public Mission Officer (CPMO) for Hong Kong’s leading innovation hub, Cyberport, Charm is on a...
An Interview with Tina MacLean, GM Information and Insights, ANZ NZ09/06/2017 Who’s Who
FST Media: What are your business and digital priorities? MacLean: In my role, I’m really focused on how we use our customer insights across all our banking channels – whether that’s online, in the branch, or contact centre. This means working...
An Interview with Morgan McKenney, Head of Core Cash Management (Asia Pacific) and Head of Citi Innovation Lab (Singapore), Citibank05/06/2017 Who’s Who
FST Media: What are the key challenges banks face in developing resilience technology? We are at a time of unprecedented change, and financial services is in the midst of a digital transformation. In the corporate and institutional space, the...
'Robos turn to humans to get the job done,' Jacqui Henderson, Founder & Chief Executive, Adviser Intelligence26/05/2017 Executive Columns
Hearing the various interpretations of so-called ‘robo-advice’ models, you may be thinking the ‘bots are preparing to take over the world. However, leading US providers are now introducing humans into their robo-advice models, or launching “hybrid...
'Voice Biometrics Enhancing the Customer Experience,' Tanya Smith, Head of Customer Experience, Citi Australia19/05/2017 Executive Columns
Let’s face it, trying to remember complicated passwords, PINs and usernames can be torturous and time-consuming when you’re on the go and trying to make payments or access your money. Spending lengthy periods on the phone to your bank trying to...
'Join the data revolution,' Michael Gorriz, Group Chief Information Officer, Standard Chartered Bank19/05/2017 Executive Columns
The explosion in data sources – mobile data, real-time social data, and the Internet of Things – combined with the coming of age of data science and open-source data technologies, has created a clear divide between the banks that are ready to...
'The Australian life insurance industry – The time is now,' Anand Thomas, Chief Customer Officer, Bancassurance, Digital and Direct Insurance, MLC Life Insurance13/05/2017 Executive Columns
ASIC’s (The Australian Securities and Investments Commission) Deputy Chair, Peter Kell, has called it the festival of insurance. The life insurance industry in Australia is facing a level of scrutiny that it has never experienced before from...
An Interview with Stuart Langeveldt, Head of Member Experience, Qantas Superannuation Limited06/05/2017 Who’s Who
FST Media: What are your member experience and digital priorities over the next 6 months? Langeveldt: Our focus is squarely on improving the experience of our members throughout our fund, and a big part of this is addressing their needs...
Open source: a springboard for innovation03/05/2017 Roundtables
The entry of customer-focused fintechs, whose products promote convenience and the ease of switching financial service providers, are shaping consumer expectations today. In turn, traditional financial services providers need to adopt a more...
'CPA - the heart of a sustainable online business model?', Simon Isaacs, Founding Director, eBroker21/04/2017 Executive Columns
In the business lending space, building the product or service to meet the general demand doesn’t seem to be the difficult obstacle it once was. The speed of innovation and flourishing competition with new brands joining every few months looks to be...
An Interview with Kanagasabapathy Surendran, Head of Digital Banking, Consumer Banking, CIMB Bank Berhad21/04/2017 Who’s Who
FST Media: What are the business and digital priorities for next 6 months? Surendran: At CIMB, digital is a key pillar of our T18 strategy, a mid-term strategy from 2015-2018 to make CIMB a leading universal bank in ASEAN. Amidst stiff...
An Interview with Philippe Ruault, Chief Innovation and Digital Officer, BNP Paribas11/04/2017 Who’s Who
FST Media: What are your business and digital priorities for the next six months? Ruault: Everything is a priority with digital because you have to move quickly and efficiently. We have five main priorities – one is to look at our processes and...
An Interview with Jeremy Hubbard, Head of Digital, UBank24/03/2017 Who’s Who
FST Media: What are your business and digital priorities for the next 6 months? Hubbard: Our vision is to be Australia’s most referred brand. So, our focus is firmly focused on working towards this goal and putting customers first...