Crafting The Customer Lifecycle Journey Through Digitisation10/05/2016 Roundtables
In a highly competitive environment where customer loyalty is diminishing, enhancing customer experience is becoming crucial in the fight for market share. In the banking industry, digital innovation is not only reshaping the customer...
Digitisation changing the face of Hong Kong’s banking industry12/05/2016 Roundtables
The banking industry is waking up to a tsunami of challenges. Costly regulations, disruptive technology and the entry of non-banks are threatening established models of banking. In response, banks are jumping on digitisation. At an...
An interview with Shailesh Grover, Managing Director R&D, Client and Customer Experience, Personal and Corporate Banking, Barclays Bank19/06/2016 Who’s Who
FST Media: What are your priorities for the next 6 months? Grover: In terms of...
An interview with Stuart Stoyan, Chief Executive Officer, MoneyPlace14/06/2016 Who’s Who
FST Media: What are your priorities for the next 6 months? Stoyan: We have had four months of being fully in market now and running our operations. What we are focused on over the next six months is continuing to build on that. As an early stage...
'Investing in something that can make a difference', Adrian Johnstone, Co-founder, PractiFI07/06/2016 Executive Columns
FST Media: Who will survive the fintech revolution and why? Johnstone: The answer is “whoever best delivers a sense of belonging and engagement.” Let’s start with some cold hard facts. The recently released 2016 World Banking Report...
'Using digitisation to personalise the customer experience,' Lisa Claes, Executive Director, Customer Delivery, ING Direct31/05/2016 Executive Columns
Receiving junk mail in the post was an unavoidable hazard a couple of decades ago in the age of massmarketing. The hit and miss approach dominated the customer communication landscape, with less than optimal results for businesses and consumers...
An interview with Shamus Weiland, Managing Director, CIO Consumer APAC and EMA, and Global Product Development, Citi31/05/2016 Who’s Who
FST Media: What are your priorities for the next 6 months? Weiland: In Citi’s Global Consumer Banking division, we are focused on making our business compatible with a Mobile First future. In our ‘always on’ world where customers seek...
An interview with Ben Heap, Founding Partner, H2 Ventures25/05/2016 Who’s Who
FST Media: What are your business and digital priorities for the next 6 months? Heap: For H2, we are investing deeply in the fintech space, so we make sure everything we do has a strong focus around digital or new distribution channels. For us,...
An interview with Craig Moore, Founder & CEO, Beehive UAE24/05/2016 Who’s Who
FST Media: What are your priorities for the next 12-18 months? Moore: The main priorities over the next 6 months include the optimisation of our platform, which is a constant focus, and would incorporate more machine based learning. We are...
An interview with Andrew Ward, Chief Risk Officer, Sovereign18/05/2016 Who’s Who
FST Media: What are your priorities for the next 12-18 months? Ward: The changes in regulatory and legislative trends from other jurisdictions, such as Australia, UK and South Africa are likely to find their way to New Zealand, so for us,...
An interview with Datuk Iswaraan Suppiah, Group Chief Information and Operations Officer, CIMB17/05/2016 Who’s Who
FST Media: What key trends or themes will dominate the arena of financial services this year? Suppiah: Banks will continue to push the envelope on digitisation to deliver greater instancy and personalisation. Turnaround times will shrink...
An Interview with Stuart Richardson, Founder, York Butter Factory03/05/2016 Who’s Who
Silicon Valley has long stood as a byword for innovation and entrepreneurial mettle – an open, collaborative and engaging environment to inspire the world’s most ingenious thinkers. But what can we make of Australia’s budding, though less well-...
An interview with Nic Pollock, Chief Executive Officer, Decimal Software26/04/2016 Who’s Who
FST Media: What are your priorities for the next 6 months? Pollock: Decimal has built the world’s most advanced automated financial advice platform and delivered success with key cornerstone clients. The market is now ready and eager to...
'2020 Foresight – Artificial Intelligence, Risk and Disruption,' Mark Pesce, Author, Technologist & Futurist, Mark Pesce, futurist, technologist, author and keynote speaker26/04/2016 Executive Columns
Four years ago, IBM launched ‘Watson’, the result of a decade-long research project, which has the capacity understand ‘natural language’, and an unprecedented capacity to read and ‘digest’ electronic documents. To prove these claims, IBM...
An interview with Clare Tam, Executive Manager Member & Employer Services, and Chief Information Officer, VicSuper19/04/2016 Who’s Who
FST Media: What are your priorities for the next 6 months? Tam: In the last financial year VicSuper successfully implemented a new integrated core administration platform that provides a consolidated view of member data and an improved...