Rise of the chatbots: a quarter of all customer service operations will be ‘virtualised’ by 2020 – Gartner22/02/2018 Anonymous News
One-quarter of all customer service and support operations will embed virtual customer assistant (VCA) or ‘chatbot’ technologies within their engagement channels by 2020, according to researcher Gartner.
CIMB delivers upgrade to EVA21/02/2018 Anonymous News
Malaysia’s CIMB Bank has announced two major upgrades to its Enhanced Virtual Assistant (EVA), the bank’s dedicated mobile app, claiming the changes will deliver “a more personalised, convenient and improved experience” for its customers.
Who's ready for open banking?15/02/2018 Anonymous News
Who’s ready for open banking? Researcher IDC Financial Insights takes the question to the Asia-Pacific, creating a bite-sized infographic that explores the region's readiness to embrace open banking.
CBA blocks virtual currency purchases15/02/2018 Patrick Buncsi News
The Commonwealth Bank of Australia (CBA) has announced a ban on purchases of virtual currencies using CBA credit cards.
DBS completes acquisition of ANZ’s Asia businesses15/02/2018 Patrick Buncsi News
Singapore’s DBS Bank has completed its acquisition of ANZ’s wealth management and retail banking businesses across five Asian markets – a deal first announced back in October 2016.
MAS inks fintech deal with Egypt14/02/2018 Patrick Buncsi News
The Monetary Authority of Singapore (MAS) has secured a fintech cooperation agreement with its North African counterpart the Central Bank of Egypt (CBE).
“It’s official”: New Payments Platform launches13/02/2018 Patrick Buncsi News
Five years in development, 60 banking and financial institutions signed on, the long-anticipated new payments platform (NPP) made its official launch today.
CUA gets ROSIE with Flamingo AI pilot09/02/2018 Patrick Buncsi News
Credit Union Australia (CUA) has teamed with Sydney-based artificial intelligence and machine learning developer Flamingo AI to deploy a new chatbot service.
SE Asian banks expect to reach digitally maturity by 202008/02/2018 Patrick Buncsi News
Nearly four out of five Singapore banks and two out of three Malaysian banks are confident of reaching ‘digital maturity’ in just two years, despite overwhelming considering themselves digital laggards, according to EY’s Global Banking Outlook 2018 survey.
LianLian joins xCurrent blockchain payments network08/02/2018 Patrick Buncsi News
Hong Kong-based payments service LianLian International is set to join Ripple’s popular blockchain network xCurrent, allowing the company to process real-time, cross-border payments to China.
Allianz teams with tech titans to develop cyber resilience solution06/02/2018 Anonymous News
Global insurance giant Allianz has teamed with tech power-hitters Cisco and Apple and insurance broker Aon to develop a comprehensive cyber risk management solution.
Are Australian banks ‘digitally immature’?01/02/2018 Patrick Buncsi News
Despite its reputation as one of the most technologically advanced financial services markets in the world, Australian banks see themselves as neither digitally mature nor digital leaders, according to EY’s Global Banking Outlook 2018.
Movers and Shakers | January – February 201831/01/2018 Patrick Buncsi News
The first month of the new year saw a number of high-profile appointments across the financial services sector, with noteworthy additions to TAL, QBE, and AIA Life Insurance.
Bankwest launches tap and go payment ‘ring’30/01/2018 Patrick Buncsi News
Bankwest has released a new ‘tap and go’ wearable payment device, touted as “Australia’s first” payment ring.