Liam Gilligan

Head of Hong Kong Innovation Lab / Commonwealth Bank of Australia


Liam is the Head of Commonwealth Bank of Australia’s Hong Kong Innovation Lab. Liam is an experienced business innovator, with 15 years’ experience across both startup and large corporates in innovation, product development, business development, strategy, and human centrered design.

Prior to working at CBA, Liam was the General Manager of Service Product Innovation at Telstra, Australia’s largest Telco company. Liam was responsible for developing and testing new business models in response to a multi-faceted disruption. Liam also ran Service Design and Operations for Telstra’s retail footprint and was product lead for several new service businesses in the Telstra portfolio.

Before Telstra, Liam lead Business Development and Operations at Gizmo, an IT services startup, which appeared twice in BRW fast starters list.