Sudesh Thevasenabathy

Head of Customer Experience / AXA Hong Kong

Sudesh Thevasenabathy brings with him more than 15 years of experience in customer experience, process efficiencies and change management across multiple industries including telecommunications, consumer products, manufacturing, banking as well as insurance, through his tenures with HSBC and Bank of America Merrill Lynch before joining AXA Hong Kong.

In his current role, Sudesh is Head of Customer Experience at AXA Hong Kong where he leads the company-wide customer centricity and experience programme spanning across the Life, Health and the Property & Casualty businesses delivering numerous customer experience enhancements through the deployment of rapid and agile approaches which have translated to immediate and significant changes. This transversal programme covers both customer experience improvements and employee culture change. The radical approach in enhancing customer experience resulted in AXA Hong Kong winning two 2016 APCSC CRE Awards for Best Customer Experience Management of the Year, and Employee Engagement Programme of the Year.

Sudesh is an Electronics and Computing engineering graduate and is Six Sigma and Lean trained. A change agent at heart, he is passionate about delivering the best customer experience possible at every level of any organisation.