Frank Costigan

Chief Customer Officer, Personal Lines / QBE

Frank Costigan is a CEO with a career firmly focused on Australian financial services with broad experience across insurance, investment banking and chartered accounting. Known for excellence in leadership and people management skills, focused on inspiring others and developing strong performers.  Frank was CEO of Youi Insurance (Aust. & NZ), one of Australia’s fastest growing personal lines insurer with 1,700 staff and over 650,000 customers. 
Before relocating to the Sunshine Coast in 2017 to join Youi, Frank was the CFO & COO of Berkshire Hathaway Speciality Insurance (Aust. & NZ) which involved establishing entrance into these markets including all regulatory approvals/licensing and opening four offices within 18-months.  From 2006 through to 2015 Frank worked with Insurance Australia Group as CFO of their direct insurance business (NRMA) and earlier as the CFO and Head of Business Development & Strategy for IAG Asia, leading IAG’s entry into the India and China markets.  
Frank’s career has included ten years in investment banking, with the majority of this time working with UBS Australia as a highly successful insurance equity analyst.  Frank held pivotal roles in the demutualisation of leading insurance companies: AXA Australia, Colonial Mutual, AMP and NRMA. Major investment banking deals included NRMA’s acquisition of CGU and AMP’s capital raising and de-merger of their UK operations. 
Frank’s career started with accounting services firm Deloitte, including two years working with the firm in Silicon Valley, USA.  Frank is currently a Director of a not-for-profit organisation, Out for Australia and with his partner Alec, they currently live at Sunshine Beach with their twin 2-year old boys.