Monica Hovsepian is the Global Industry Strategist for Financial Services at OpenText. With more than two decades of industry experience, Monica has become a trusted subject matter expert in the Financial Services sector, having worked with numerous large and international banks and FSIs in North America, Europe and Asia. Before moving to marketing, she was leading innovative efforts to dramatically improve operational efficiencies in both front/back office and initiatives designed towards increasing customer experience. Prior to transitioning to the vendor side, Monica worked at the Bank of Nova Scotia, both in Retail Banking Corporate offices and in Corporate & Commercial Electronic Banking divisions. She has her MBA from Hult International Business School, London, England.