FST MEDIA
How do initiatives such as goMoney and the new Grow app deliver value to the business? http://t.co/6J10OF1WpB
 
News Articles
OCBC: Differentiation will come through simplification
Jamie Pericleous, FST Media

Banks can no longer compete by simply providing better prices and more products according to OCBC's VP, Experience Design, Group Customer Experience. To differentiate and remain competitive, the only way forward is to “provide a better customer experience."

Speaking at FST Media’s 9th annual Technology & Innovation – The Future of Banking and Financial Services conference, Jin Zwicky suggested that not only will the desirable Gen Y customer not tolerate complexity, but neither will high value wealth management customers.

“In the domain of wealth management where complexity is so common, simplicity can be perceived as a value-add, and even a luxury,” she said.

Jin Zwicky told the audience that simplicity is the responsibility of everyone within a financial services organisation.

Contrary to popular belief, she suggested that simplicity is not natural, “we need deliberate intent to make it happen for a bank,” she said.

“In order to design something simple, we have to work backwards from peoples’ perception and their needs.”

Jin Zwicky showed the audience several examples of the benefits of simplifying, including empowering front-end staff to have better conversations with customers by reducing the number of pages, and re-defining the role of forms – essentially ensuring it becomes a document that supports the conversation rather than scare the customer away.

She also pointed to cost-reduction resulting from simplifying the bank’s website, which reached 12,000 pages at its peak, “we reduced our website from 12,000 to 600 pages, saving half a million per year in maintenance costs.”

According to Jin Zwicky, simplicity is important to financial services because it changes people’s behaviour, however through market and customer research, making things simple has also changed the banks’ behaviour in understanding their customer from within, and providing a tool for change.

“We do not outsource research, empathy has to come from within the organisation,” she said.

Date :  11-12-2014
advertisement

What's the latest...
News Podcasts

"Bricks and mortar" banks could soon disappear: Standard Chartered Bank
Byline: Daniel Paperny, FST Media

Movers and shakers: Australia and New Zealand monthly wrap
Byline: Daniel Paperny, FST Media

Movers and shakers: Asia monthly wrap
Byline: Daniel Paperny, FST Media

Social engagement key to “win, serve and retain” customers
Byline: Daniel Paperny, FST Media

Analysts: Banks launching head-first into mobile for 2015
Byline: Daniel Paperny, FST Media

Guest Column: Financial services "can't afford to overlook tech investment"
Byline: Vaughn Richtor, CEO, ING Direct

Westpac NZ previews new app ahead of 2015 launch
Byline: Jamie Pericleous, FST Media

FST Connect ‘Great Debate’: Incumbents beat upstarts
Byline: Brad Howarth for FST Media

Customer experience a “challenge for all”
Byline: Brad Howarth for FST Media

Movers and shakers: Australia and New Zealand monthly wrap
Byline: Jamie Pericleous, FST Media

Movers and shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

BREAKING: Gail Kelly retires, Brian Hartzer to become next Westpac CEO
Byline: Natasha David, FST Media

Westpac NZ, BNZ innovations hit the market
Byline: Jamie Pericleous, FST Media

SelfWealth wins Sydney Banking ‘Start-up Showdown’ competition
Byline: Jamie Pericleous, FST Media

MasterCard: Australia will lead in global mobile payments
Byline: Jamie Pericleous, FST Media

OCBC: Differentiation will come through simplification
Byline: Jamie Pericleous, FST Media

BREAKING: Scott Collary named ANZ CIO
Byline: Natasha David, FST Media

Guest Column: Wearables; Limited Opportunities for FSI Short-Term
Byline: Trevor Clarke, Partner and Lead An ...

ANZ Bank rolls out world-first ‘Tap & Pin’ ATM
Byline: Jamie Pericleous, FST Media

IDC: Threat of disintermediation imminent for banks
Byline: Jamie Pericleous, FST Media

Movers & Shakers: Australia & New Zealand monthly wrap
Byline: Jamie Pericleous, FST Media

Prepare to make meaningful insights from "messy" data
Byline: Jamie Pericleous, FST Media

Movers & Shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

Movers & Shakers: Australia & New Zealand monthly wrap
Byline: Jamie Pericleous, FST Media

Technology key in keeping NZ banks strong
Byline: Jamie Pericleous, FST Media

Disrupters: Banks to pay for their own data
Byline: Jamie Pericleous, FST Media

EXCLUSIVE: Westpac NZ hires Air New Zealand’s Global Head of Social Media
Byline: Jamie Pericleous, FST Media

Living Room of Satoshi wins FST Media’s Startup Showdown
Byline: Jamie Pericleous, FST Media

Security maturity evident across NZ financial services: IDC
Byline: Jamie Pericleous, FST Media

Movers & Shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

How digital can engage young people in financial wellbeing
Byline: Vaughn Richtor, CEO, ING Direct

BNZ announces NZ-first ‘community digital hub’
Byline: Jamie Pericleous, FST Media

Westpac partners with Moven to improve customer experience
Byline: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
Byline: Jamie Pericleous, FST Media

Movers and Shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

CBA outage blocks access to mobile and online banking
Byline: Jamie Pericleous, FST Media

Big data yet to deliver on promises
Byline: Jamie Pericleous, FST Media

Adapt or perish. Are top tech roles in danger?
Byline: Jamie Pericleous, FST Media

Jumping the execution hurdle in battle to win customer mindshare
Byline: Brad Howarth for FST Media

Wells Fargo: Banks need brand love
Byline: Brad Howarth for FST Media

EXCLUSIVE: Westpac announces world-first augmented reality app, bringing ‘life’ back to banking
Byline: Jamie Pericleous, FST Media

NAB’s Lisa Gray seeks CEO role
Byline: Jamie Pericleous, FST Media

Dave Curran named as Westpac's new CIO
Byline: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
Byline: Jamie Pericleous, FST Media

Banking CIOs top priorities: digital and data
Byline: Jamie Pericleous, FST Media

Movers and Shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

Fiona Floyd departs as Suncorp Life CIO
Byline: Jamie Pericleous, FST Media

Can banking CIOs handle the heat?
Byline: Jamie Pericleous, FST Media

The odd couple: Social influencers and banks
Byline: Jamie Pericleous, FST Media

Seamless channels are banks’ top priority
Byline: Jamie Pericleous, FST Media

Financial institutions not ready to compete using analytics
Byline: Rimin Dutt, FST Media

Technology a powerful force for change, says Murray Financial Inquiry
Byline: Jamie Pericleous, FST Media

APAC banks make impact in global power 100 survey
Byline: Jamie Pericleous, FST Media

Threat of digital disruption? That’s old news, say banks
Byline: Jamie Pericleous, FST Media

Best tech in the world no match for humans – yet
Byline: Jamie Pericleous, FST Media

Why Google won’t put the moves on insurance
Byline: Jamie Pericleous, FST Media

IT Budgets: It’s not about size but how you use them
Byline: Jamie Pericleous and Natasha David ...

Movers and Shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
Byline: Jamie Pericleous, FST Media

A dual focus approach a must for Hong Kong insurers
Byline: Jamie Pericleous, FST Media

The Super challenge: engaging the digital natives
Byline: Jamie Pericleous, FST Media

The 5 biggest trends sweeping the superannuation industry
Byline: Rimin Dutt, FST Media

Make the digital agenda a reality, re-skill the workforce says DBS’ David Lynch
Byline: Jamie Pericleous, FST Media

Next stop: ‘Innovation Express’ for Hong Kong’s Octopus, says CEO
Byline: Rimin Dutt, FST Media

CBA appoints replacement for Harte
Byline: Jamie Pericleous, FST Media

Jeff Smith to leave Suncorp for IBM
Byline: Jamie Pericleous, FST Media

Queue-weary Aussies speeding towards contactless payments: RBA
Byline: FST Media

Citi reaping ‘early’ customer benefits from infrastructure consolidation project, says senior exec
Byline: Brad Howarth for FST Media

Customer experience key to tackle data-driven competition, say leading execs
Byline: Brad Howarth for FST Media

Big data key to take on disruptive competition
Byline: Jamie Pericleous, FST Media

Core transformation key to mobility for Asian Banks
Byline: Jamie Pericleous, FST Media

Guest Column: Technology in Asia – it is the customer, not your environment, that changes your approach
Byline: Vaughn Richtor, CEO, ING Direct Au ...

Counter Google with ‘war and diplomacy’ says St.George CEO
Byline: Adrian Barclay, FST Media

EXCLUSIVE: Westpac’s Head of General Insurance Jim Glossat leaves
Byline: Adrian Barclay, FST Media

ANZ Bank’s Thailand expansion a long-term move: analysts
Byline: Jamie Pericleous and Rimin Dutt, F ...

Movers and shakers: Australia and New Zealand monthly wrap
Byline: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
Byline: Adrian Barclay, FST Media

St.George’s customer intentions just an alert away
Byline: Adrian Barclay, FST Media

CBA leads in app banking satisfaction
Byline: Adrian Barclay, FST Media

Asia leads the way for cardless and secure ATM withdrawals
Byline: Jamie Pericleous, FST Media

Mixed response to NAB’s NextGen
Byline: Adrian Barclay, FST Media

Asia’s Bitcoin regulatory scorecard, country by country
Byline: Jamie Pericleous, FST Media

Payments and internet funding in Murray's sights
Byline: Adrian Barclay, FST Media

ING Direct moves IT system to private cloud
Byline: Adrian Barclay, FST Media

Shake-up at the Big Four: a sign of the times?
Byline: Rimin Dutt and Natasha David, FST ...

FST Media Survey: Customer analytics ranked as 'business critical'
Byline: Adrian Barclay, FST Media

Heartbleed’s damage far from over
Byline: Natasha David, FST Media

ANZ continues tech chief search
Byline: FST Media

The boldest technology recommendations to the Financial System Inquiry
Byline: Adrian Barclay, FST Media

In Indonesia, banks take cue from fast food with drive-through ATMs
Byline: Jamie Pericleous, FST Media

Regulation won’t keep tech players quiet, say analysts
Byline: Adrian Barclay, FST Media

Guest Column: The future of mobile banking
Byline: Lisa Claes, Executive Director Dis ...

Calls grow for unified banking regulation across Asia
Byline: Jamie Pericleous, FST Media

Coles mines FlyBuys big data for insurance offers
Byline: Adrian Barclay, FST Media

Guest Column: Scalable Innovation
Byline: Roger Dennis, Futurist and Founder ...

Data security in cloud ranked as biggest game changer: FST Media survey
Byline: Rimin Dutt, FST Media

Mobile security will be key to FSI success: FST Media panel
Byline: Adrian Barclay, FST Media

AIA wants Gen Y to think about life insurance
Byline: Jamie Pericleous, FST Media

Customer-facing technology growth to bring CMOs, CIOs, CDOs closer
Byline: Adrian Barclay, FST Media

Guest Column: How the right culture will drive innovation
Byline: Vaughn Richtor, Chief Executive, I ...

Southeast Asian banks bet on mobile to tap rural unbanked
Byline: Jamie Pericleous, FST Media

FST MEDIA EXCLUSIVE SURVEY: Chiefs rate digital skills as final frontier to success
Byline: Natasha David, FST Media

Financial Services' IT spending projections point to NZ rebound
Byline: Adrian Barclay, FST Media

Service disruption turns both CIMB and its customers to Twitter
Byline: Jamie Pericleous, FST Media

Financial services tech predictions 2014 and beyond: Asia
Byline: Jamie Pericleous, FST Media

Financial services tech predictions 2014 and beyond: Australia & New Zealand
Byline: Adrian Barclay, FST Media

Westpac IT executive reshuffle
Byline: Adrian Barclay, FST Media

2013: The biggest financial technology trends in Asia
Byline: Jamie Pericleous, FST Media

Biggest financial technology disrupters of 2013
Byline: Adrian Barclay, FST Media

Partner with microfinance institutions to tap unbanked, Bank Andara CIO tells banks
Byline: Jamie Pericleous, FST Media

NAB names David Boyle new CIO
Byline: Adrian Barclay, FST Media

Key takeaways from FST Media's Melbourne superannuation conference
Byline: Adrian Barclay, FST Media

Bank branches undergo a digital facelift
Byline: Jamie Pericleous, FST Media

EXCLUSIVE: Smartpay launches mobile payments terminal
Byline: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
Byline: Adrian Barclay, FST Media

EXCLUSIVE: Illawarra Credit Union launches Moneytree banking app
Byline: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: New Zealand monthly wrap
Byline: Adrian Barclay, FST Media

Financial System Inquiry to add stability through IT, analytics, say analysts
Byline: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

NAB appoints new customer services executive
Byline: Adrian Barclay, FST Media

Cloud delivery models reach breakthrough for industry, regulators
Byline: Adrian Barclay and Jamie Pericleou ...

IT consolidation and analytics will help fight fraud, says Richard Moore of DBS
Byline: Jamie Pericleous, FST Media

Convergence and big data the game changers
Byline: Jamie Pericleous, FST Media

Social banking flies under radar as mobile dominates
Byline: Jamie Pericleous, FST Media

Mobile banking's future lies in emotions
Byline: Adrian Barclay, FST Media

Westpac preps technology for Asia expansion
Byline: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: Australia monthly wrap
Byline: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
Byline: Adrian Barclay, FST Media

Movers and shakers: New Zealand monthly wrap
Byline: Adrian Barclay, FST Media

Will CommBank's latest NFC play make cash-happy customers sticky?
Byline: Adrian Barclay, FST Media

Australian banks push peer-to-peer mobile payments
Byline: Adrian Barclay, FST Media

Analysts warn BYOD for the sake of devices is a pitfall
Byline: Adrian Barclay, FST Media

Simon Andrews appointed new COO of ING Direct Australia
Byline: Adrian Barclay, FST Media

TSM NZ to launch mobile wallet next year
Byline: Adrian Barclay, FST Media

Multi-channel delivery capability top IT priority for Asian banks: FST Media poll
Byline: Rimin Dutt, FST Media

Innovation with core banking systems a constant challenge: analysts
Byline: Adrian Barclay, FST Media

Banking competition blown open by off the shelf systems
Byline: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
Byline: Adrian Barclay, FST Media

Multi-channel delivery will be number one priority in 2014: FST Media Live Poll
Byline: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
Byline: Rmiin Dutt, FST Media

Movers and shakers: New Zealand monthly wrap
Byline: Adrian Barclay, FST Media

Banks emphasise simplicity and flexibility for new payment plays: FST Media panel
Byline: Rimin Dutt, FST Media

Banks welcome new cloud regulation in Philippines but may be slow to move
Byline: James Mitchell, FST Media

BNZ turns smart devices into mobile payment machines
Byline: Adrian Barclay, FST Media

Bankwest head of innovation leaves
Byline: Rimin Dutt, FST Media

Coles yet to make decision on banking licence, says senior exec
Byline: Rimin Dutt, FST Media

Digital wallet key investment priority for banks, but customers still reach for credit card: FST Media poll
Byline: James Mitchell, FST Media

Growing customer expectations drive transformation in mobile payments: FST Media poll
Byline: James Mitchell, FST Media

RMB spurs innovation in cross-border settlements
Byline: James Mitchell, FST Media

BNZ previews contactless mobile payments app
Byline: Rimin Dutt, FST Media

FST Media Exclusive: Westpac to launch mobile banking across seven Pacific nations in Q4
Byline: James Mitchell, FST Media

New Payments Platform to conduct technology tender next year
Byline: Rimin Dutt, FST Media

NAB CIO Denis McGee to step down
Byline: Rimin Dutt, FST Media

China bank tech to grow rapidly: analysts
Byline: James Mitchell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: James Mitchell, FST Media

China CITIC Bank International launches mobile app
Byline: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

'Holy grail': CIOs share innovations yet to be delivered in financial services
Byline: James Mitchell, FST Media

Analysis: Facebook moves into mobile payments
Byline: James Mitchell and Jessica Fell, F ...

Watching brief: Five banking innovation trends flying under the radar
Byline: Jessica Fell, FST Media

Wearable tech: too early to tell for banks
Byline: James Mitchell, FST Media

Bank Mandiri sets record with new ATMs
Byline: James Mitchell, FST Media

Insurers look beyond Facebook for social media leverage
Byline: James Mitchell, FST Media

Hang Seng opens ‘iPoint’ outlet in MTR station
Byline: James Mitchell, FST Media

Partnerships to drive tech innovation in Myanmar
Byline: James Mitchell, FST Media

Health insurers first to benefit from wearable technology
Byline: Jessica Fell, FST Media

BOCHK launches the first Voice Navigation ATM in Hong Kong
Byline: James Mitchell, FST Media

Social Media: Asia Pacific banks lead the way
Byline: James Mitchell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: James Mitchell, FST Media

FST MEDIA EXCLUSIVE: Understanding silences and business skills critical for aspiring CIOs
Byline: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Business savvy will land you the top tech job, say financial services CIOs
Byline: Jessica Fell, FST Media

Asian banks top social media rankings
Byline: James Mitchell, FST Media

BPI beats DBS, ANZ in social media ratings
Byline: James Mitchell, FST Media

Facebook Graph Search triggers bank security re-think
Byline: Jessica Fell, FST Media

Big four voted among world’s best in social media
Byline: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Suncorp launches new banking website
Byline: Jessica Fell, FST Media

Banks must act swiftly to monetise virtual currency
Byline: Jessica Fell, FST Media

Cloud adoption within Asia financial services sector lagging globally: Analysts
Byline: By Kelly Mills, FST Media

Consumer analytics the upshot of a digital wallet strategy
Byline: Kelly Mills, FST Media

Banks’ digital wallets are just competitive hype
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Natasha David, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Natasha David, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Natasha David, FST Media

Multi-channel still a challenge for banks
Byline: Jessica Fell, FST Media

Social engineering failsafe for bank hacking: Mitnick
Byline: Jessica Fell, FST Media

Member engagement critical to super fund survival
Byline: Jessica Fell, FST Media

“Lay Off!” – Costello to Federal Government
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asian monthly wrap
Byline: Mieke Buchan, FST Media

EXCLUSIVE: CIO redundancy the latest in Perpetual’s job cuts
Byline: Jessica Fell, FST Media

Kiwibank's tech team re-shuffled ahead of core strategy overhaul
Byline: Jessica Fell, FST Media

Asia skills shortage hindering mobile uptake
Byline: Mieke Buchan, FST Media

Financial services divided on roadmap for big data
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Sam Plowman exits NAB; Antony Cahill steps into role of Executive General Manager, Digital and Direct Banking
Byline: Natasha David, FST Media

Citi’s new website a step towards ‘holy grail’
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

IT background unnecessary for NAB’s new tech chief
Byline: Jessica Fell, FST Media

Banking biometrics no guarantee of privacy
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Banks to be muscled out of personal financial management market: Analyst
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Standard Chartered gets a MoVe on combating banking skills shortage
Byline: Matthew Sainsbury, FST Media

Analyst: Financial services CIOs need not fear rising CMO
Byline: Matthew Sainsbury, FST Media

EXCLUSIVE: ANZ leapfrogs the competition with mobile banking first
Byline: Jessica Fell, FST Media

AMP launches iPad app to boost engagement
Byline: Jessica Fell, FST Media

Citi redefines the global ATM experience
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services tech predictions 2013: Asia
Byline: Matthew Sainsbury, FST Media

Financial services tech predictions 2013: Australia & New Zealand
Byline: Jessica Fell, FST Media

Banks under threat from Google, Apple
Byline: Jessica Fell, FST Media

OCBC taps youth psyche with game ‘world first’
Byline: Matthew Sainsbury, FST Media

Harte, Lark redefining channel strategy for banking
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Banking CIOs: adapt or vanish
Byline: Jessica Fell, FST Media

Citi accelerates regional securities presence
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: NZ monthly wrap
Byline: Jessica Fell, FST Media

ANZ tech consolidation no threat to NZ IT jobs
Byline: Jessica Fell, FST Media

Quality trumps speed in bank customer service
Byline: Jessica Fell, FST Media

Technology the lifeline for insurance in Asia Pacific: Ovum
Byline: Matthew Sainsbury, FST Media

Standard Chartered launches ‘world-first’ dual-purpose credit card
Byline: Matthew Sainsbury, FST Media

NFC necessary but challenging for Hong Kong banks: Analyst
Byline: Matthew Sainsbury, FST Media

Budgets hinder bank tech innovation in 2013: Ovum
Byline: Jessica Fell, FST Media

Pressure mounting on technology for Asia Pacific clearing: Citi
Byline: Matthew Sainsbury, FST Media

Banks targeting the unbanked face telco threat
Byline: Matthew Sainsbury, FST Media

BOQ eyes IT savings after $17.1m loss
Source: Liz Tay, ITNews

NCR to speed ATM deposits for ANZ
Source: Adam Bender, Computerworld

Mandatory online privacy breach reporting to increase banks’ cost, risk
Byline: Jessica Fell, FST Media

DBS unveils bank of the future
Source: InsideRetail.Asia

Tablets and smartphones drive e-Commerce in Asia: Visa
Source: Byravee Iyer, Campaign Asia-Pacific

Say goodbye to the branch the future for banking is upwardly mobile
Source: Jonathan Greenacre, The Conversation

Banks working to boost regional reach
Source: Aye Thidar Kyaw, The Myanmar Times

Digitization: Banking won’t change until banks do
Source: Steve Bertamini, The Jakarta Post

Technology key to staying relevant to customers: DBS
Source: Kristie Neo, Channel News Asia

Citibank China launches commercial cards program in China
Source: Comtex News Network, Equities.com

Customer education the key battleground for financial security in Singapore
Byline: Matthew Sainsbury, FST Media

Android apps leaking personal, banking details
Source: James Manning, The Age

Google says mobile payments growing fast but wont catch on overnight
Source: Stephen Lawson, ARN

Executives switch on to social media
Source: James Hutchinson

Investment firms feeling bullish on BYOD
Source: Ellen Messmer, Computerworld NZ

HSBC banking websites recover from DoS attack
Source: Ben Woods, ZDNet

A surgeon at work: NABs head of operations, Gavin Slater
Source: Kath Walters, The Power Index

Banking CIOs responsible for video marketing
Byline: Jessica Fell, FST Media

Banking’s new battleground: Digital natives
Source: Mark Cameron, BRW

EXCLUSIVE: Technology trumps people in safe banking – Rogue Trader
Byline: Jessica Fell, FST Media

JP Morgan Treasury Services presents eBAM technology
Source: BBR Staff Writer, BBR

Future planet – the future of services
Source: David Tow, The International News Magazine

NTT Docomo selects MasterCard for contactless payments in Japan
Source: BBR

Debit cards steal marketshare from credit cards, mobile payments on the move
Source: Peter Dinham, iTwire

Banks still upbeat on NFC despite iPhone 5 disappointment
Source: Adam Bender, Computerworld

NAB trading platform switchover draws user criticism
Source: Technology Spectator

Businesses to be accountable for all social media posts
Source: TV NZ

Kiwis internet smartphone usage 2.5m
Source: 3 News

Google eyes Australian credit cards
Source: Source: David Ramli and Ruth Liew, Australian Financial Review

The gamification of retail banking services
Source: The Financial Brand

Building competitive advantage
Source: Sim Ahmed, CIO NZ

Interview: Banks must focus on APIs and apps, not applications – Gartner analyst
Source: Silicon Republic

Glitches hit ANZ banking systems
Source: Chris Zappone, Sydney Morning Herald

OCBC partners with PlayMoolah to address child financial literacy
Byline: Matthew Sainsbury, FST Media

Bupa eyes cloud after IT transformation
Source: Liz Tay, ITNews

IT professionals need business skills: CBA CIO
Source: Spandas Lui, ZDNet

Missing NFC in iPhone 5 surprised NAB
Source: Adam Bender, Computerworld

Digital banking driving growth in Citi’s consumer banking
Source: The Asset

Banking made easier for the blind with ‘talking ATM’
Source: The Star Online

Visa boasts doubling of P2P payments in emerging markets
Source: finextra

Online security: how safe are you?
Source: The Malay Mail

Alliance unveils next gen online banking
Source: Business Times

UOB to double loans to region’s small businesses
Source: The Shi Ning, Asiaone

State players should determine cross-border data laws
Source: Jamie Yap, ZDNet

ANZ challenges Google, Apple
Source: David Ramli, Financial Review

ANZ NZ says its trialing and/or rolling out several of the technology innovations just unveiled by its parent in Australia
Source: Gareth Vaughan, interest.co.nz

NAB contactless payment on its way
Source: David Ramli, Financial Review

NFC to stick finger in biometrics banking: Expert
Source: Spandas Lui, ZDNet

Westpacs mainframe move a winner
Source: Fran Foo, The Australian

ROI metrics retard IT innovation: Harte
Source: Liz Tay, ITNews

Banks top satisfaction surveys
Source: Voxy.co.nz

Google launches credit card in UK
Source: Simon Sharwood, The Register

Offshoring myths perpetuating IT skills shortage: Westpac CIO
Source: Spandas Lui, ZDNet

Payments chiefs prepare for RBA challenge
Byline: Jessica Fell, FST Media

Fingerprints the new ATM PINs
Source: Karen Collier, The Australian

NAB takes IT off its books
Source: Brett Winterford, IT News

RBA urges banks to fix payments scheme
Source: Andrew Cornell, Financial Review

Mobile phone bank phobia dulls dawn of cashless trading
Source: Chris Zappone, Sydney Morning Herald

Aussie insurer appoints new MD
Source: Cameron Brown, Insurance Business

Super funds want computer trading checks
Source: Ruth Liew, Financial Review

The changing role of the bank CIO
Source: Bryan Yurcan, Bank Systems & Technology

US electronic banking operations under siege
Source: Sydney Morning Herald

ANZ’s Smith banks on an Asian legacy
Source: Andrew Cornell and John Kehoe, Financial Review

China set to approve global NFC standard for cashless payments
Source: Steven Millward, Tech In Asia

Transactional Banking and Mobile Payments in China: An Emerging Opportunity
Source: Arabic Knowledge, Wharton

KBank introduces mPOS service, with Nok Air as first client
Source: The Nation

Speaking Out: Mobile Banking
Source: Atty. Ignacio R. Bunye, Manila Bulletin Publishing Corporation

CIOs should get to know their Chief Legal Officers
Source: Lauren Brousell, CIO Asia

Visa edges closer to re-entering Myanmar
Source: Tim McLaughlin, The Myanmar Times

United India launches mobile premium payment facility
Source: Press Trust of India, NDTV Gadgets

Financial inclusion to address poverty
Source: Business World Online

Citi launches alternative trading platform Citi Cross
Source: BBR

Bank on app alert
Source: Susan Edmunds, The New Zealand Herald

ASB Bank apologises for technical glitch
Source: The New Zealand Herald

iPhone, iPad video banking could spell the end for branches
Source: The Financial Brand

ASB launches Windows phone app
Source: Voxy

Westpac sees more digital banking, launches budgeting app
Source: Paul McBeth, The National Business Review

Banks: Contactless, NFC are solutions looking for problems
Source: Spandas Lui, ZDNet

Consumer Watchdog: Tech leap cuts bulk in wallet
Source: John Weekes, The New Zealand Herald

Why Apples NFC snub is bad for banks
Source: Brett King, Technology Spectator

Addressing the top four big data challenges
Source: Hamish Barwick, CIO

ANZ to Cut 200 Technology Positions in New Zealand Brand Merger
Source: Fox Business

DBS branches to showcase student technology innovation
Byline: Matthew Sainsbury, FST Media

Australians slow to embrace mobile banking
Source: Chris Zappone, Sydney Morning Herald

Upgrades usher in banks’ technological age
Source: George Liondis, Australian Financial Review

Banks begin to mobilise the forces
Source: Emma Connors, Australian Financial Review

CommBank standardises in-house fleet on iPhone
Source: Renai LeMay, Delimeter

Turn to online banking drives ATM withdrawal
Source: Eric Johnston, Sydney Morning Herald

Mobile tellers take banking by storm
Source: Beverly Head, Australian Financial Review

Why no NFC in the iPhone hurts banks more than Apple
Source: Brett King, The Huffington Post

Mobile banking expands in rural areas
Source: Ted P. Torres, The Philippine Star

KBank boosts mobile and cyber-banking services
Source: Asina Pornwasin, The Nation

BAY offers alternative to card readers
Source: Sucheera Pinijparakarn, The Nation

HTC Droids get working bonk-payment NFC setup in China
Source: Bill Ray, The Register

Visa Card eyes local partners post-sanctions
Source: May Lay, The Irrawaddy

Will banks use Aadhaar while migrating to EMV?
Source: Swati Prasad, ZDNet

Banks develop more services for mobile market
Source: Viet Nam News

Visa works hard to retain edge as NPCI enters the fray
Source: Business Standard

Utama to become SGXs Chief Operations and Technology Officer
Source: Today Online

Visa CEO talks consumer tech, mobile payments
Source: Floridatoday.com

Another mobile wallet trial to start in Auckland
Source: Geekzone

Upgrades usher in banks’ technological age
Source: George Liondis, Australian Financial Review

CommBank standardises in-house fleet on iPhone
Source: Renai LeMay, Delimeter

Amanda Morrall talks to Kiwibank’s John Scully...
Source: Amanda Morrall, Interest.co.nz

JP Morgan embraces BYOD policy
Source: Chris Jager, iTnews

Bank branches to shut as online activity grows
Source: Jeff Whalley. news.com.au

Forecast 2013: Setting a mobile risk management strategy
Source: Bob Violino, Computerworld NZ

Did you miss FST Media’s Technology & Innovation Conference in Auckland? Access presentations here
Source: FST Media

Mobile applications and data analytics shape the future for banking
Byline: Jessica Fell, FST Media

Movers and shakers at ANZ
Source: Matthew Sainsbury, FST Media

Legislation driving technology innovation in Super
Source: Matthew Sainsbury, FST Media

Online and mobile shaping the future for Super funds
Source: Jessica Fell, FST Media

NAB rolls out new online trading arm
Source: Supratim Adhikari, Technology Spectator

Behind the iPhone 5’s lack of NFC
Source: Adam Turner, Sydney Morning Herald

St George launches latest mobile, online banking services
Source: Peter Dinham, ITWire

MasterCard opens PayPass UI to developers
Source: Stephanie Mlot, PC Magazine

Proper system needed for banking in remote areas
Source: The Hindu Business Line

MasterCard reinvests in NFC
Source: Clint Demeritt, techradar

Mobile devices are going to be the next wave of technology in banking
Source: KTP Radhika, Express Computer

Asia CIOs urged to step up biz priorities
Source: Jamie Yap, ZDNet

Standard Chartered debuts emerging markets custody platform
Source: Banking Technology Magazine

Banks need to transform to boost margins: execs
Source: Wang Xinyuan, Global Times

Western Union partners with ICBC for account based money transfer services
Source: Banking Business Review

MoneyGram boosts money transfer biz
Source: NASDAQ

MasterCard and Visa: Cage match in Myanmar
Source: John Grgurich, Daily Finance

First debit cards in limited use in Burma now
Source: Mizzima News

CommBank streamlines IT staff behind NetBank, other apps
Source: Michael Lee, ZDNet

No NFC? No big deal
Source: David Bannister, Telecoms.com

More TSB Scammers face court action
Source: Lyn Humphreys, Stuff.co.nz

Case study: ING Direct taps big data to understand customers
Source: Spandas Lui, ZDNet

ING builds app store for external devs
Source: Liz Tay, iTnews

FBI warns financial institutions are being highly targeted by fraudsters
Source: Michael Cooney, Computerworld NZ

Mastercard intros PayPass UI SDK for Android, Blackberry developers
Source: Rachel King, ZDNet

Citi hungry for Diners Boost
Source: Caroline Henshaw, Wall Street Journal

Making finance fun: Gamification, the new frontier of customer engagement
Source: Matthew Sainsbury, FST Media

Legislation driving technology innovation in Super
Byline: Matthew Sainsbury, FST Media

Movers and shakers at ANZ
Byline: Matthew Sainsbury, FST Media

Online and mobile shaping the future for Super funds
Byline: Jessica Fell, FST Media

Free smartphones, tablets the new business model
Source: Brian Corrigan, Australian Financial Review

No NFC for you, iPhone 5. Heres Apples explanation
Source: Charles Cooper, CNet

Aussie banks eye video frontier
Source: Chris Jager, iTnews

Super funds all a-Twitter over social media
Source: Ruth Liew, Australian Financial Review

Westpac joins Australia Post digital mail drive
Source: iTnews

Where are the women in IT?
Source: Rebecca Merrett, CIO

No role for propeller heads in cloud era IT departments
Source: Stuart Corner, iTwire

For bank chief, it’s the power of two
Source: Brian Corrigan, Australian Financial Review

Bank reaches out to far-flung customers
Source: Richard Meadows, Stuff.co.nz

Banking apps that are garnering international attention
Source: Amanda Morrall, Interest.co.nz

BNZ wins ‘best small business bank’ award
Source: Voxy

Windows Phone users can now access Westpac mobile banking
Source: Adam Bender, Computerworld

Review: mobile payment needs better compatibility
Source: Anick Jesdanun, Sydney Morning Herald

Fujitsu’s Perpetual windfall
Source: Supratim Adhikari

Moving apps from old IT to new cloud a challenge
Source: Spandas Lui, ZDNet

Mobile money is not forever
Source: Nicola Mawson, ITweb

Making finance fun: Gamification, the new frontier of customer engagement
Byline: Matthew Sainsbury, FST Media

Philippines launches first-ever mobile money project
Source: Mindanao Examiner

HKMA e-bill to bring easier cross-border yuan settlement
Source: Oswald Chen, China Daily

Navigating the future
Source: Zhang Chunyan, China Daily

BI seeks way to process credit card transactions locally
Source: Grace Dwitiya Amianti, Jakarta Globe

Farmers to receive 2 million more credit cards in fiscal 2013
Source: Bangkok Post

Card giants lead rush to Myanmar
Source: Shibani Mahtani and Patrick Barta

For Bankers, work-from-home benefits staff & boost profits
Source: Anita Bhoir & Kailash Babar, The Economic Times

Buy Visa: A secular growth story of Financial Technology
Source: Seeking Alpha

iPhone 5 with NFC: is that hat the mobile-payment market needs?
Source: Michelle Maisto, eWeek

Review: mobile payment needs better compatibility
Source: Anick Jesdanun, Sydney Morning Herald

First generation of computer programmers to die and skills shortage leaves software vulnerable
Source: Claire Connelly, Herald Sun

Windows Phone users can now access Westpac mobile banking
Source: Adam Bender, Computerworld

Bank reaches out to far-flung customers
Source: Richard Meadows, Stuff.co.nz

New banking apps from Westpac that are garnering...
Source: Amanda Morrall, Interest.co.nz

Review: mobile payment needs better compatibility
Source: Anick Jesdanun, Sydney Morning Herald

How technology is changing banking
Source: Zahra Khan, Live mint.com

Mobile money is not forever
Source: Nicola Mawson, ITweb

Bank customers want video services: Telstra
Source: Adam Bender, Computerworld

NAB internet banking site goes down
Source: Chris Zappone, Sydney Morning Herald

Credit cards lure the top end
Source: Sonia Kolesnikov-Jessop, New York Times

Review: mobile payment needs better compatibility
Source: Anick Jesdanun, Sydney Morning Herald

Mobile payments are ready for primetime, and technology is to blame
Source: Chris Ziegler, The Verge

Credit Union Australia pilots thin clients
Source: Liz Tay, iTnews

Overhaul clears path through intranet jungle
Source: Sylvia Pennington, Sydney Morning Herald

Fujitsu’s Perpetual windfall
Source: Supratim Adhikari, Technology Spectator

Westpac dips toes in Windows Phone OS
Source: Chris Jager, iTnews

Moving apps from old IT to new cloud a challenge: NAB
Source: Spandas Lui, ZDNet

NAB and UBank suffers Internet banking outage
Source: Spandas Lui, ZDnet

ANZ releases goMoney app for Android
Source: Harrison Polites, Technology Spectator

Artificial Intelligence leading the way for financial services technology innovation
Source: Matthew Sainsbury, FST Media

Biometrics beneficial to banking sector
Source: Rawlson King, Biometric Update

Five key hurdles before NFC goes mainstream
Source: Steven Heller, The Motley Fool

Merging e-commerce and banking
Source: Hu Rongping, Lan Binzhen and Zhang Ke, The Economic Observer

IT leaders face pay cut after Tokyo Stock Exchange network outage
Source: Antony Savvas, CIO Asia

Banking in the age of Facebook, social media
Source: Doris C. Dumlao, Inquirer Technology

Is it time to log on to social media banking in India?
Source: First Post

Bank customers must remain cautious, says ombudsman
Source: The Times of India

Mobile payments to take off in China over the next three years
Source: Mobile Commerce Press

Credit cards lure the top end
Source: Sonia Kolesnikov-Jessop, New York Times

Artificial Intelligence leading the way for financial services technology innovation
Byline: Matthew Sainsbury, FST Media

ANZ reveals business banking app
Source: Beverly Head, ITWire

Comm Bank CIO: Future of banking is real-time, personal
Source: Rohan Pearce, CIO.com.au

Bank offers remote sign up
Source: Richard Meadows, Stuff.co.nz

Banking chiefs identify game-changers in financial services
Byline: Matthew Sainsbury, FST Media

IT cadet program providing dividends for Bendigo and Adelaide Bank
Byline: Matthew Sainsbury, FST Media

CBA open to financial system inquiry
Source: George Liondis, Australian Financial Review

Reserve bank appoints CIO
Source: Liz Tay, iTnew

Technology and reputation key to navigating through market volatility: NAB
Source: Matthew Sainsbury, FST Media

Phones ring in bank’s future
Source: Chris Zappone, Sydney Morning Herald

APAC banks evaluate NFC Models and Mobile Wallet Alternatives
Source: Ritesh Gupta, Daily Deal Media

Bank outsourcing rules revised
Source: Prinz P. Matulis, The Philippine Star

ING chief chooses retro hits over gadgets
Source: Vesna Poljak, Australian Financial Review

American Express appoints new CIO
Source: Anh Nguyen, CIO Asia

Visa, Mastercard on the way, says banke
Source: http://www.mmtimes.com/2012/business/639/biz63901.html

Companies warned of social media responsibility
Source: Tony Field, 3 News

Cool Tech: Mobile banking with Siri-like voice commands
Source: The Financial Brand

The Klout-influenced credit score would give credit where it isn’t due
Source: Willy Staley, Business Insider

Savvy managers care for staff
Source: Reico Wong, AsiaOne

Phones ring in bank’s future
Source: Chris Zappone, Sydney Morning Herald

Big data creeps out online customers
Source: David Ramli, Australian Financial Review

Chartis implements consumer survey system
Source: Voxy

Movenbank deposits $2.4 million of seed capital
Source: Growthbusiness.co.uk

Online speed nurtures consumer trust
Source: Ben Collins, Financial Standard

Financial services and banking dominating Australian spending, but growth rate expected to slow: IDC
Source: Andrew Sadauskas, Smart Company

Hackers can bank on NFC
Source: Liam Tung, Sydney Morning Herald

Phone cash beats money in wallet
Source: Jennifer Dudley-Nicholson, News.com.au

ASX calls for new limits on trading’s black hole
Source: Eric Johnston, Sydney Morning Herald

For Chinese using online banking, forget Firefox, Chrome, or Mac
Source: Steven Millward, Tech in Asia

State-of-the-art, fingerprint-enabled debit cards debut in rural Vietnam
Source: Terence Lee, SGE

Technology and reputation key to navigating through market volatility: NAB
Byline: Matthew Sainsbury, FST Media

Report: 100 million NFC phones to ship in 2012
Source: NFCNews

RBI opens mobile banking security lab in India
Source: Telecom Lead

CBRC sets up IT supervision department
Source: Bao Chang, China Daily

Singapore NFC services to finally go live
Source: Liau Yun Qing, ZDnet

The future of the bank branch: nimble, customer-focused and stylish
Source: Matthew Sainsbury, FST Media

Financial services and banking dominating Australian spending, but growth rate expected to slow: IDC
Source: Andrew Sadauskas, Smart Company

P2P Payments: Why banks need to dive in now
Source: Jonathan Camhi

Digital wallets wave in new era
Source: Elisabeth Sexton, Sydney Morning Herald

Westpac takes back outsourced service desks
Source: Liz Tay, ITNews

Westpac trials NFC payments
Source: Spandas Lui, ZDNet

Financial firms lack complaint systems
Source: Tamsyn Parker, NZ Herald

IAG New Zealand has new CIO
Source: Divina Paredes, CIO New Zealand

The future of the banking branch: nimble, customer-focused and stylish
Byline: Matthew Sainsbury, FST Media

Why CIOs find business case for UC difficult: IDC
Source: Rebecca Merrett, CIO Australia

The slow shift from cash economies to mobile banking
Source: Isobel Coleman, Democracy in Development

Apple’s AuthenTec deal may signal iPhone e-wallet fingerprint security
Source: Neil Hughes, Apple Insider

Myanmar may allow foreign credit cards by 2013
Source: AAP, Bloomberg Businessweek

Firms look to e-commerce to boost trade
Source: Viet Nam News

RBAP uses technology in expanding banking services in the countryside
Source: Malaya Business Insight

Quarter of world’s banks suffered cyber-attacks in past year: Deloitte
Source: AAP, Technology Spectator

Asia’s ‘cash culture’ hinders mobile POS takeoff
Source: Liau Yun Qing, ZDNet

St George vows to become better banker to SMEs
Source: George Frazis, Australian Financial Review

HSBC reporting restructure flows to local bank
Source: John Kehoe, Australian Financial Review

Slowing finance sector still drives tech spending
Source: Ruth Liew, Australian Financial Review

Kiwibank on top for customer satisfaction
Source: ONE News

NAB’s virtual call centre complete
Source: Paul Smith, Australian Financial Review

Technology experience invaluable for CEO role: ICT Minister
Source: Sim Ahmed, CIO NZ

CommBank signs up Pi developers
Source: David Braue, iTnews

Apple acquisition of AuthenTec fuels speculation on mobile payments debut
Source: Dawinderpal Sahota, Banking Technology Magazine

IDC: Enterprise mobility – Only a matter of when, not if
Source: Anup Varier, CIO Australia

Aussie CIOs dip their toes into BYOD
Source: Suzanne Tindal, ZDNet

Bank branches face obsolescence
Source: Inside Retail

NIB boss’ healthy interest in technology goes beyond work
Source: Vesna Poljak, Australian Financial Review

Disastrous patch cripples CommBank
Source: Renai LeMay, Delimeter

Westpac launches new tablet app
Byline: Matthew Sainsbury, FST Media

Real-time payment platform still needs strong business case: APACA CEO
Source: Rebecca Merrett, CIO Australia

Bank IT spending on the rise
Source: Bryan Yurcan, Bank Systems & Technology

ING Direct Australia overhauls access control
Source: Chris Jager, iTnews

Citi plots its mobile strategy for commercial cards
Source: John Adams, American Banker

Online banking now more popular
Source: Business Times

Banks need big data to trump Google, Amazon: analyst
Source: Michael Lee, ZDnet

PayPal nabs Card.io to expand digital wallet options
Source: Rachel King, ZDNet

WTO rules against China in electronics payments case
Source: Banking Business Review

Dark side of the online shopping boom: credit card fraud soars
Source: Eric Johnston, Brisbane Times

Citibank planning Facebook banking?
Source: Press Trust of India

‘Card not present’ fraud rockets
Source: Ian Rogers, Banking Day

Cashing in on a payment revolution
Source: Christopher Niesche, Sydney Morning Herald

Staying afloat: NAB CIO, Adam Bennett
Source: Stephanie McDonald, CIO

Banks mull customers’ social value
Source: Liam Tung, iTnews

Agility key to banking innovation
Source: Cynthia Karena, Sydney Morning Herald

Q&A: Suncorp Life CIO, Fiona Floyd
Source: Rebecca Merrett, CIO Australia

Westpac trials small business payment app
Source: Stephanie McDonald, CIO Australia

CBA becomes a technology vendor
Source: Matthew Sainsbury, FST Media

Analysts positive on CBA’s bold hardware play
Byline: Matthew Sainsbury, FST Media

CBA becomes a technology vendor
Byline: Matthew Sainsbury, FST Media

Coombe in line for top slot if Sony Bank enters
Source: Nabila Ahmed and John Kehoe, Australian Financial Review

Insurance Group confident of growth in Asia
Source: Neville D’Cruz, Bernama

Cashing in on Kaching
Source: Stilgherrian, Technology Spectator

CUA sweeps aside final floods debris
Source: Spandas Lui, ZDNet

Square CTO: We’re not worried about NFC
Source: Rachel King, ZDNet

Beefing up for mobile banking
Source: Daljit Dhesi, The Star Online

Singapore firms favour public Clouds over private Clouds
Source: Jamie Yap, ZDNet

Pawnshops, sari-sari stores offer soon banking services
Source: Jimmy C. Calapati, Malaya Business Insight

PayPal looks to Mobile Payments and Partnerships with Banks to stay on top
Source: Jonathan Camhi, Bank Systems & Technology

Building technology for high frequency trading
Source: Juha Saarinen, iTnews

Kiwibank buys out NZ Home Loans
Source: Richard Meadows, Stuff.co.nz

Smith loss could reshape ANZ
Source: Eric Johnston, SMH

Can CBA’s Kaching for Android do NFC? IT can’t
Source: Spandas Lui, ZDNet

CBA keen for tradies’ payments
Source: Brian Corrigan, AFR

The Geek debt crisis
Source: Mark McDonald, Technology Spectator

Global IT spending to increase to A$3.5 trillion
Source: Stephanie McDonald, Computerworld

Sony bank “not a threat” to Australian brokers
Source: Caroline Dann, Australian Broker Online

Virtual wallet logical step for smartphones
Source: Diana Clement, NZ Herald

Kiwibank ranked number one for happy customers – survey
Source: ONE News

Banking Outage Prevention Tips
Source: John Adams, American Banker

Citi expands mobile alerts for global Commercial Cards clients
Source: finextra

Singapore banks to deploy improved electronic payments system
Source: Channel News Asia

Asia’s financial sector still wary of Cloud
Source: Kevin Kwang, ZDNet

Coming soon: Life insurance policies on a real-time basis
Source: Naladri Bhattacharya, Business Standard

BDO, Smart bring mobile banking to new heights
Source: Ted P. Torres, Philstar

The mobile payment landscape unfolds
Source: Tyler Hay, Seeking Alpha

Survey: Banks strengthen online security teams to fight cyber threat
Source: T.C Seow, CIO Asia

APRA team eyes Indian IT outsourcing standards
Source: Paul Smith, Australian Financial Review

Cyberinsurance adoption especially ‘cold’ in APAC
Source: Jamie Yap, ZDNet

Sony’s the frontrunner for local mortgage market
Source: John Kehoe, Australian Financial Review

CIO puts financial foot forward
Source: Michael Hickins, Wall Street Journal

CIOs in search of IT simplicity
Source: Kim S. Nash, CIO Australia

CBA banks on Gen-i for call centres
Source: Suzanne Tindal, ZDNet

Disappearing cash gives way to e-wallet
Source: Nick Galvin, Brisbane Times

Multi-banking on the rise
Source: David Chaplin, NZ Herald

NAB no clearer on mobile payment strategy
Source: James Hutchinson, iTnews

Customers urged to review new Code of Banking Practice Source
Source: Voxy

New Zealand bank wants to be Facebook friends
Source: Adam Bender, CIO Australia

NFC mobile payments to exceed $US180 billion in 2017
Source: Anuradha Shukla, ARN

Banking’s future could be on Facebook
Source: Brett King, Technology Spectator

Power in banking relationship shifts dramatically to consumer
Source: inaudit

Asian banks must customise its approach
Source: Foo Mee Har, The Hindu Business Line

Financial illiteracy hinders Asia’s m-payments uptake
Source: Mahesh Sharma, ZDNet Asia

Chinese Banks Move to Smart Cards
Source: Source: Alex Ferreras, LoanSafe.org

Standard Chartered Bank introduces India’s first instant online Credit Card approval solution
Source: Sekina Babwani, The Times of India

Sneaky banks fail to announce new fees
Source: Viet Nam News

Citibank offers flexible card reactivation
Source: Thomas Zink, Banking and Payments Asia

How Citibank uses Twitter to improve customer service
Source: Lauren Brousell, CIO Asia

New boss for Reserve Bank announced
Source: One News, TVNZ

HSBC launches online brokerage
Source: John Kavanagh, Banking Day

Regional banks have edge in tech race
Source: Ruth Liew, Australian Financial Review

Big Data makes CIOs relevant again: Facebook CIO
Source: Juha Saarinen, iTNews

Big Data helps banks with customer intimacy
Source: Suzanne Tindal, ZDNet Australia

CIO Summit: Embrace third platform to survive, says IDC
Source: Sim Ahmed, CIO New Zealand

IDC forecasts strong growth in enterprise social software spending
Source: Juan Carlos Perez, CIO

Digital wallets drop the cards but not the fees
Source: Kitsap Peninsula Business Journal

Technology to reshape competition: Gartner
Source: Brian Corrigan, Australian Financial Review

CommBank extends cloud storage trial
Source: Liz Tay, itnews

CUA core system to launch early 2013
Source: Beverley Head, iTWire

Online insurance first to feel the bite of commoditisation
Byline: Matthew Sainsbury, FST Media

Citibank unveils new security measures
Source: Neo Chai Chin, Channel News Asia

New product head, regional sales head for Citis wholesale cards platform
Source: The Asset

DBS Bank launches instant mobile rewards redemption app
Source: Meghna Mukerjee, Banking and Payments Asia

US, PHL deal gives more Pinoys access to mobile banking
Source: Michaela Del Callar, GMA News

Complicated m-payments industry needs standards
Source: Ellyne Phneah, ZDNet Asia

8 questions that will dominate enterprise Cloud adoption
Source: Brandon Butler, CIO Asia

Vietnam automates state agency salary payments
Source: Ha Doan, Asia Pacific Future Gov

ANZ to hire 70 bankers in Asia
Source: Brisbane Times

ASB customers embrace mobile apps
Source: Tom Pullar-Strecker, Stuff.co.nz

‘Old school’ systems are out: get with the program
Source: David Ramli, Australian Financial Review

Bank battle of the apps hots up
Source: Paul Smith, Australian Financial Review

Where next for HFT?
Source: Dan Barnes, Banking Technology

How to develop a winning strategy for Big Data
Source: Howard D. Elias, CIO.co.nz

Facebook and Video Games: Is this the Bank of the Future?
Source: Bryan Yurcan, Bank Systems & Technology

Banks: Hackers more aggressive in attacking customer accounts
Source: Ellen Messmer, Network World

Cardless ATMs on horizon for Australian customers
Source: East & Partners

Most business leaders have no faith in IT
Source: Antony Savvas, CIO Asia

Innovation without focus on customer experience a ‘pointless’ exercise
Byline: Matthew Sainsbury, FST Media

Online banking exposes social divide
Source: Ninemsn

Android phones more exposed to malware says NAB
Source: Banking Review Media

Banks, retail must embrace mobile: Google
Source: James Hutchinson, itnews

Westpac to develop technology in-house
Source: Lia Timson, SMH

Countdown, ASB and govt tout mobile app success
Source: Sim Ahmed and Sarah Putt, Computerworld NZ

CommBank Suppliers compete for portable workloads
Source: Liz Tay, itnews

Tech core to Suncorp’s $275m program
Source: Australian Financial Review

Dial M for mobile banking apps
Source: Tom Pullar-Strecker, stuff.co.nz

ASB upgrades banking app
Source: stuff.co.nz

Facilitating the Social Media Conversation
Byline: By Alyson Mitchell, Journalist, FS ...

Zurich appoints new Executive General Manager of SME
Byline: By Matthew Sainsbury, Senior Journ ...

Technology places CBA into top 100 global brands
Byline: By Matthew Sainsbury, Senior Journ ...

Deutsche Bank introduces Autobahn App Market in APAC
Source: The Asset

Mission-critical apps not up for cloud
Source: ZDnet Asia

Sun Life PH has new CIO
Source: Malaya Business Insight

Singapore tops Mobile Payments Readiness Index, Philippines second in Southeast Asia
Source: SGEntreprenuers

Interbank Mobile Payment Service for corporates launched in India
Source: The Asset

China UnionPay’s growing global reach
Source: Thomas Zink, Banking & Payments Asia

CEOs demand CIO prepare for growth and mobility
Source: CIO Asia

Business Intelligence key to beating competition from Google, Paypal
Byline: By Matthew Sainsbury, Senior Journ ...

More Kiwis now saving
Source: William Mace, stuff.co.nz

CommBank’s new game targets executives
Source: Banking Review Media

Deposits help boost BNZ earnings
Source: Tamsyn Parker, NZ Herald

NAB: Tech investment paying off
Source: Tim Lohman, CIO Australia

Skills shortage: companies being too picky?
Source: Darren Greenwood, ZDNet Australia

Business banking moves into mobile
Source: Sally Rose, The Australian Financial Review

New GM of technology appointed at ANZ National
Source: CIO NZ

JP Morgan needs better info
Source: Beverley Head, iTWire

Is iBanking Apples next big play?
Source: Richard Meadows, stuff.co.nz

Hostage crisis in the cloud: Can you rescue your data back?
Source: Stephanie Overby, CIO NZ

Myanmar: Asia Pacific’s new financial market?
Byline: By Matthew Sainsbury, Senior Journ ...

Boomers turn to the net to access superannuation
Source: Bela Moore, Money Management

Banking on finding your weak spots
Source: Deborah Gough, Brisbane Times

Speculation over job cuts at St George
Source: Chris Zappone, The Age

Regional bank tries to conjure Apple magic
Source: Adam Smith, Australian Broker Online

AP banks to kick off core banking projects
Source: Jack Loo, CIO Asia

RHB Now Mobile Banking app available
Source: Business Times

Asia-Pacific Manufacturers Holding Back on Cloud Adoption
Source: CFO Innovation

MoneyGram services expanded to 10,000 Bank of China locations in China
Source: Thomas Zink, Banking and Payments Asia

Credit Card Bill
Source: James Middleton, Telecoms.com

Regulations force BCA to close shop in Malaysia
Source: Thomas Zink

JPMorgan Relocates Key Executive To Asia
Source: Tom Braithewaite, Paul Davies and Henny Sender, VCCircle

Strong cash withdrawal earnings
Source: Somruedi Banchongduang, Bangkok Post

11th Annual Innovators of the Year
Source: John Adams and Penny Crosman, Bank Technology News

Technology core to Narev’s Bank of the Future
Byline: By Matthew Sainsbury and Alyson Mi ...

Allied Bank, BDO, HSBC Philippines and Metrobank Recognised: Philippine banks among the best in card marketing
Source: Mayala Business Insight

Eftpos innovation complication
Source: Harrison Polites. Technology Spectator

Countering the cloud debate
Source: Andrea Di Maio, Technology Spectator

Breaking free from business alignment
Source: Kevin Noonan, CIO NZ

ANZ says branches will close
Source: Michael Bennet, The Australian

Identity service to be extended to private sector
Source: Tom Pullar-Strecker, stuff.co.nz

Floating rates: RaboDirect and Shine channel challenger spirit, take aim at big bad banks
Source: Ben Fahy, Stop Press

Kiwibank wins top major bank
Source: Richard Meadows, stuff.co.nz

Probe underway into bank payment failures
Source: Hamish Rutherford, stuff.co.nz

Mobile wallet trial to start in May
Source: TVNZ

Demystifying the Big Data hype
Byline: By Matthew Sainsbury, Senior Journ ...

Technology to keep CBA ahead of pack
Source: Elizabeth Knight, Sydney Morning Herald

Tech refresh enables Aussie jobs: CBA
Source: Luke Hopewell, ZDNet

St George app increases its bank ability
Source: Paul Smith, The Australian Financial Review

Aussie upstart OzForex takes on banks in travel money card market
Source: Peter Dinham, iTWire

BYO devices driving mobile device management market
Source: Peter Dinham, iTWire

Computer Trojan horse steals credit card details from hotel reception software
Source: CIO Australia

Mobile growth drives BNZ security evolution
Source: Karen Joy Provo, tone

CBAs Kiwi CEO Ian Narev says ASB is a domestic brand; CBA wont talk of cross selling; Sees big changes driven by technological innovation
Source: Gareth Vaughan, interest.co.nz

TSB joins banking app race
Source: stuff.co.nz

Poppy Day Appeal in twitter first
Source: Voxy.co.nz

Banking apps ‘puffery’ is anything but
Source: Andrew Cornell, The Australian Financial Review

Smartphone wallets going mainstream: poll
Source: SBS World News Australia

Are BYOD workers more productive?
Source: Tom Kaneshige, Computerworld NZ

The Facebook effect
Source: Divina Paredes, CIO NZ

Many banks failing on social media
Source: WARC

CIOs still dismissed as mere techies by CEOs
Source: Julian Goldsmith, CIO NZ

Citibank launches suite of Mobile Banking Apps; World class banking now truly at your fingertips
Source: Malaya Business Insight

Citi banks on China, Asia for increased growth
Source: Lin Yanqin, Today Online

OCBC launches credit card with interest-free instalments for any purchase
Source: Thomas Zink, Banking Payments Asia

75% of worlds poor unbanked but mobile phones revolutionising access
Source: finextra

Malaysian banks invited to expand in Pakistan
Source: Pakistan Observer

Janice Lee Bank Sarasin’s new Head of Credit Management Asia
Source: Thomas Zink, Banking&Payments Asia

Punjab National Bank to set up 24-hours eLobby
Source: Meghna Mukerjee, Banking&Payments Asia

CIOs can strengthen your board of directors
Source: cio.com

Westpac opening for business in India
Source: The Age

Credit card market increasingly polarised
Source: Banking Day

ASX shares new data centre with Singaporean firm
Source: Liz Tay, itnews

Gaps in social media adviser uptake revealed
Source: Melanie Timbrell, Financial Standard Online

Technology Spectator: Bring-your-own-device disaster
Source: Harrison Polites, Business Spectator

US Bank launches augmented reality iPhone application
Source: Banking Business Review

OCBC’s new CEO aims to boost China, Indonesia revenue
Source: Sanat Vallikappen, Bloomberg

Cybercrime a growing threat to the financial services sector
Source: CFO innovation Asia

DBS Bank to boost China franchise with injection of over 2 billion yuan
Source: The China Post

ANZ appoints head of institutional banking in Singapore, Malaysia, Thailand
Source: The Asset

Can banks find a rainbow in the cloud?
Source: Dan Morris, Computerworld

Use phone to move funds
Source: Sakina Babwani, The Times of India

Cloud computing skills shortage forces CIOs to grow their own
Source: Meridith Levinson, CIO Asia

Tweeting, blogging for work fraught with risks
Source: Liau Yun Qing , ZDNet Asia

Why Open Source is the key to cloud innovation
Source: Thor Olavsrud, CIO Asia

Westpac wants bigger slice
Source: The Age

J.P. Morgan adopts Agile in Australia
Source: Liz Tay, itnews

New CEO of New Zealand Bankers Association Kirk Hope says key RBNZ regulatory moves lack policy justification
Source: Gareth Vaughan, interest.co.nz

BNZ money laundering detection goes to Oracle
Source: Stephen Allely, The National Business Review

Credit card numbers on the rise
Source: 3 News

Using live chat to reconnect with online customers
Source: Bank Systems & Technology

Bank of New Zealand reduces ATM downtime by a third with NCR predictive services
Source: MarketWatch – The Wall Street Journal

Banking technology goes consumer
Source: finextra

Tool tracks end user cloud experience
Source: Beverly Head, iTWire

Massive jump in mobile money transfers predicted
Source: Peter Dinham, iTWire

CommBank vendors to address MacBook gripes
Source: Liz Tay, itnews

The ultimate banking app guide
Source: Liz Phillips, Technology Spectator

Australia first in line to receive American Express card-less payment solution
Source: Harrison Polites, Technology Spectator

Majority of Web users bank online – poll
Source: Finextra

Call to abolish ATM fees in remote communities
Source: Lisa Mosley, ABC News

How to avoid the perils of virtualization and Cloud stall
Source: CIO Australia

Australia’s CFOs ahead on mobile payments: HSBC
Source: Australian Banking & Finance

National Australia Bank Ltd. : NAB to launch new multi-currency pre-paid card
Source: 4-traders

Sandy Flockhart retires from HSBC
Source: Lara Wozniak, FinanceAsia

Global core banking market set to reach $5.1 billion as banks loosen purse strings - Celent
Source: Finextra

Malaysian banks advised to tap social media
Source: Cesar Tordesillas, Asian Banking & Finance

Maximizing database performance top biz concern
Source: Jamie Yap , ZDNet Asia

IndiaFirst Life sets new benchmarks for online insurance
Source: Sneha Jha, CIO Indonesia

3,000 key players participated in last week’s smart technology platform CARTES in Asia in Hong Kong
Source: Financial Post

China to build up new insurance supervisory mechanisms - paper
Source: Reuters

The CIO enters the era of disruption
Source: Thornton A. May, CIO Asia

Cloud vs virtualisation: What do bankers prefer?
Source: Roxanne Uy, Asian Banking & Finance

Westpac keeps tight rein on gadget use
Source: Paul Smith, The Australian Financial Review

Banking faces its digital revolution
Source: Richard Meadows, stuff.co.nz

Westpac cloud project mothballed
Source: Brett Winterford, itnews.com.au

Eftpos skimmers: 4 arrests in scam
Source: Andrew Koubaridis, nzherald.co.nz

Kiwis heavy users of ATMs overseas
Source: ONE News

Bank-to-bank fund transfers speed up
Source: Tom Pullar-Strecker, stuff.co.nz

The six best personal cloud storage choices for your stuff
Source: Steven J. Vaughan-Nichols, ZDNet

ATMs could run out of cash
Source: 3 News

Banking, shopping and job hunting online
Source: Patricia Reaney, stuff.co.nz

Westpac dawdles in branch performance
Source: Eric Johnston, The Sydney Morning Herald

JP Morgan splurges $30m on local tech
Source: Beverley Head, iTWire

Visa drops card processor after breach
Source: The Sydney Morning Herald

CBA makes it easier for businesses over Easter
Source: East & Partners

Mobility, BI top priorities for ANZ CIOs: Gartner
Source: Hamish Barwick, CIO Australia

Change makes Teachers largest mutual bank
Source: Eric Johnston, The Sydney Morning Herald

MLC MasterKey Business Super upgrades clearing house
Source: Rachel Davis, Financial Standard

DBS to test Indonesian openness with $7.2 bln takeover
Source: Saeed Azhar and Neil Chatterjee, Reuters

CIMB agrees to buy certain RBS businesses in Asia-Pacific
Source: Anette Jonsson, FinanceAsia

HKEx to invest HK$3b on platform upgrade
Source: Oswald Chen, China Daily

HSBC Singapore axes over 100 jobs
Source: The Jakarta Post

Asia-Pacific corporates boost utilization of HSBCnet mobile service
Source: Mridula Sudharsan, The Asset

Maybank Singapore launches Manchester United Platinum Visa cards
Source: Tengku Noor Shamsiah Tengku Abdullah, Bernama

OCBC launches “Pay Any Card” service
Source: Thomas Zink, Banking & Payments Asia

Bank Negara Indonesia taps voice biometrics for password resets
Source: Finextra

Metrobank Card implements FICO solution to combat fraud
Source: Meghna Mukerjee, Banking & Payments Asia

AMP spends $87m more on IT
Source: Liz Tay, itnews

Security breach risk for Kiwi cardholders
Source: Lois Cairns, stuff.co.nz

Paymark, phone firms introduce mobile pay
Source: Tom Pullar-Strecker, stuff.co.nz

The little bank that could
Source: Rob Stock, Dominion Post

ATM scam at $1m and rising
Source: Nicholas Jones, NZ Herald

Money transactions to become quicker
Source: Tom Pullar-Strecker, stuff.co.nz

Visa drops ‘Global Payments’ credit card processor
Source: Time

Five things you need to know about Near-Field Communications
Source: Lauren Brousell, CIO NZ

7 habits of innovative IT leaders
Source: Rob Preston, InformationWeek

Asia-Pacific corporates boost utilisation of of HSBCnet mobile service
Source: Mridula Sudharsan, The Asset

NAB creating best practices for vetting Cloud providers
Source: John Adams, Information Management

ANZ sets its sights on Burma
Source: Asian Banking & Finance

Sutton ditches CBA in favour of BoQ
Source: Russell Quinn, PerthNow

Ignore Big Data at your peril: Deloitte
Source: Diana Nguyen, Computerworld Australia

Cybercrime a growing risk for FS firms – PwC survey
Source: Finextra

Banking via mobile phone to become the norm
Source: George Liondis, Australian Financial Review

Pay your credit card bills with OCBCs pay any card service
Source: Singapore Business Review

J.P. Morgan Asia chief exits
Source: Alison Tudor, The Wall Street Journal

JPM expands reach of mobile banking platform
Source: The Asset

Citi Private Bank names Sameer Kaul as India boss
Source: Rupert Walker, Finance Asia

Citibank Singapore launches instant online installment loans
Source: Melissa Aw, Yahoo!Finance Singapore

BNP Paribas launches Cortex FX electronic trading platform
Source: Oliver Jones, The Asset

The best iPad banking apps
Source: Olivia LaBarre & Bryan Yurcan, Bank Systems & Technology

HSBC staying in Kingdom
Source: Seetalavajit Sabayjai, The Nation

CIMB plans soft launch of credit cards
Source: Sucheera Pinijparakarn, The Nation

PayPal launches credit card reader in Australia, Hong Kong
Source: Liau Yun Qing, ZDNet Asia

Deutsche invests big in India
Source: East & Partners

Morgan Stanley secures banking licence in Singapore
Source: Thomas McMahon, Banking & Payments Asia

RBS to shut some businesses in Korea, Indonesia and Singapore
Source: Anette Jonsson, Finance Asia

BI to build national integrated payment system
Source: Thomas Zink, Banking & Payments Asia

Chinese own 2.95b bank cards
Source: China Daily

ATM scam escalates
Source: Sarah Harvey, stuff.co.nz

ASB brings back three ex-staffers as executives; one as CFO, and two to newly created positions
Source: Gareth Vaughan, interest.co.nz

Rabobank appoints new chairman, director
Source: Roeland Van Den Bergh, stuff.co.nz

Westpac tech chief comes out swinging
Source: Paul Smith, The Australian Financial Review

Checking a bank balance on your phone, no log-in needed
Source: Ann Carrns, The New York Times

NZ ready for mobile and NFC payments, says MasterCard
Source: CIO New Zealand

Mobile banking pays small merchants
Source: Source: Jessica Gardner, The Australian Financial Review

Banks’ payments ‘pay day’ under threat: report
Source: Australian Banking & Finance

The CIO transformation challenge
Source: Kevin Noonan, Technology Spectator

Harnessing enterprise social networks
Source: Rebecca Merrett, CIO Australia

Exclusive video interview with Standard Chartereds Global Head of Channels Technology
Source: FST Media

NAB bolsters payments systems
Source: Liz Tay, itnews

Contactless payments spike at CBA
Source: Chris Griffith, Australian IT

St George boosts mobile account creation
Source: Luke Hopewell, ZDNet Australia

Zurich Australia touts ‘experience-oriented’ architecture
Source: Liz Tay, itnews

Reserve Bank to monitor bank glitches
Source: Liz Tay, itnews

Did you miss FST Media’s Sydney Insurance event? Access audio and presentations here
Source: FST Media

Nasscom Forum 2012: Standard Chartered to increase IT spending by 7 per cent
Source: Goutam Das, Business Today

Google Wallet fixes prepaid security bug
Source: ZDNet

NAB glitches not related to IT upgrade: chief
Source: Chris Zappone, Sydney Morning Herald

NAB upgrades mobile banking app
Source: Stuart Corner, iTWire

Westpac appoints new CIO
Source: CIO New Zealand

BNZ money laundering detection goes to Oracle
Source: Stephen Allely, The National Business Review

Commbank sketches mobile future
Source: Beverley Head, iTWire

BlackBerry falls out of CommBank favour
Source: Luke Hopewell, ZDNet

PayPal launches smartphone credit card reader
Source: Adam Turner, Sydney Morning Herald

Mobile financial technology to save governments billions: report
Source: Australian Banking & Finance

Upgrading your data toolbox
Source: Technology Spectator

NAB replaces 40-year-old tech system
Source: Australian Financial Review

Customer engagement ranks as top challenge for insurers
Byline: By FST Media

Bendigo Bank slashes IT project failures
Source: Liz Tay, IT News

NAB may be unable to fully exit UK operations: report
Source: Business Spectator

Chi-X disappoints with weak first months
Source: Business Spectator

Cash no longer king as savvy consumers look to technology
Source: Peter Martin, The Sydney Morning Herald

Morgan Stanley to do wholesale banking in Singapore
Source: Asian Banking & Finance

Citi fine tunes India segmentation strategy with Citibanking
Source: Douglas Blakey, Retail Banker International

AmEX, Morgan Stanley issue co-brand cards
Source: Duygu Tavan, Cards International

Banks design alternative products to government’s disaster-insurance scheme
Source: Sucheera Pinjiparakarn, The Nation

Bank of Beijing partners with Banco Santander to develop consumer finance business
Source: Thomas Zink, Banking & Payments Asia

Balakrishan’s mobile platform opens new channels of revenue
Source: Anup Varier, CIO India

KTC targets high-end clients for its credit-card services
Source: Sucheera Pinjiparakarn, The Nation

ATMs to shut down briefly
Source: Bangkok Post

Westpac NZ gets new chief after Frazis heads to St George
Source: Paul McBeth, scoop.co.nz

ANZ to double its presence in China over the next decade
Source: Banking Business Review

IAG to axe 600 jobs over three years
Source: The Sydney Morning Herald

Comm Bank shoots for six minute failure
Source: Beverley Head, ITWire

Westpac backs down on IT replacements training
Source: The Sydney Morning Herald

Tech chiefs to convene, share insights on trends and challenges
Byline: By FST Media

Social media key to super reinvention
Byline: By Michael Pollack, FST Media

CIOs under pressure to adopt BYOD
Source: CIO New Zealand

Top banks teaming up on tech projects
Source: Bank Systems & Technology

10 things financial marketers need to know about Facebook’s new Timeline features right now
Source: The Financial Brand

The 4 forces that will shape IT economics in 2012
Source: Howard Rubin, Wall Street & Technology

Misleading campaign – regulator raps CBA
Source: Eric Johnston, The Sydney Morning Herald

Suncorp touts virtual desktop cost savings
Source: Suzanne Tindal, ZDNet Australia

NAB opts into cloud computing standards security trial
Source: Harrison Polites, Technology Spectator

Online insurance solution for SMSF sector
Source: Andrew Tsanadis, Money Management

Quick as a flash crash
Source: Australian Financial Review

MasterCard, Barclaycard US intro crowd-sourced , social media credit card
Source: Rachel King, ZDNet

The seven deadly transformation pitfalls
Source: Simon Wrench, Technology Spectator

OCBC Bank launches iPad app for home loan fact sheet
Source: Asian Banking & Finance

ICBC now allows cash advances through mobile phones
Source: Asian Banking & Finance

Thai unit of CIMB targets ambitious retail banking growth
Source: Douglas Blakey, Retail Banker International

RBS to sell Asian assets to Malaysia’s CIMB
Source: The Sydney Morning Herald

Study: Cloud will create 14 million jobs by 2014
Source: Brandon Butler, Computerworld

ICICI extends m-banking service, launches fee for m-payments
Source: Douglas Blakey, Retail Banker International

Danamon launches Manchester United cards
Source: Esther Samboh, The Jakarta Post

Facebook eyed by banks for preferred customer treatment, rewards
Source: Catherine New, Huffington Post

Westpac to send 119 tech jobs overseas: FSU
Source: Technology Spectator

National Australia Bank tests cloud security standards
Source: Stephen Bell, CIO New Zealand

ANZ expands in China with local currency products
Source: Ruth Williams, The Sydney Morning Herald

ANZ’s Onepath named fund manager of the year
Source: Eloise Gibson, stuff.co.nz

CBA hailed for social media initiative
Source: Paul McIntyre, Australian Financial Review

Visa threatens banks over spammer accounts
Source: Darren Pauli, IT News

Hadoop: How open source can whittle Big Data down to size
Source: Rohan Pearce, Techworld

Keeping up with mobile innovation
Source: Olivia LaBarre, Bank Systems & Technology

Further Westpac job cuts likely
Byline: By Michael Pollack, FST Media

CBA restores ATM, EFTPOS networks
Source: Ben Woodhead and Brian Corrigan, Australian Financial Review

Commbank taps Hadoop for custom loans
Source: Liz Tay, iTnews

JP Morgan offers mobile access
Source: Elise Burgess, Financial Standard Online

Suncorp sells down Polaris data centre share
Source: James Hutchinson, iTnews

PayPal gains new rival as competition heats up in offline payment race
Source: Technology Spectator

Visa and Vodafone partner to roll out mobile wallet
Source: Bank Systems & Technology

Hacking now responsible for most of exposed records
Source: Dan Kaplan, SC Magazine

NABs HICAPS payment system crashes
Source: Harrison Polites, Technology Spectator

Prepaid mobile payments unlock poors buying power
Source: Ryan Huang , ZDNet Asia

DBS needs reputation damage control
Source: Ellyne Phneah, ZDNet Asia

MasterCard boosts Utiba’s converging payments
Source: Thomas Zink, Banking & Payments Asia

Visa launches mobile provisioning service, team sup with Vodafone
Source: Sarah Perez, Tech Crunch

ABN Amro cashes in on virtualisation
Source: Jamie Yap, ZDNet Asia

Airtel launches mobile money service across India
Source: Thomas Zink, Banking & Payments Asia

Banks should not rush with innovation
Source: Ellyne Phneah, ZDNet Asia

New thinking required for BYO device security
Byline: By Michael Pollack, FST Media

Leading IT executives share insights on emerging trends: Hong Kong’s Technology and Innovation – The Future of Financial Services
Byline: Michael Pollack, FST Media

CBA presses home tech advantage
Source: Australian Financial Review

Visa launches mobile provisioning service, team sup with Vodafone
Source: Sarah Perez, Tech Crunch

MasterCard aims to help financially underserved consumers via new mobile program
Source: Rimma Kats, Mobile Commerce Daily

850,000 Android phones activated daily. Says Google
Source: Computerworld NZ

The top 10 most innovative companies in the finance industry
Source: Fast Company

Confessions of a social media sceptic
Source: The Financial Brand

Westpac’s silence on unstable site
Source: The Sydney Morning Herald

Wanted: privacy and security officers to curb data theft
Source: Lia Timson, The Sydney Morning Herald

Wallet thieves have some chance at guessing card PINs
Source: iTnews

RBA fed up with banks’ glitches
Source: Australian Financial Review

NRMA builds pre-emptive insurance claims tool
Source: Liz Tay, IT News

ME Bank at a workplace near you
Source: Sylvia Pennington, The Sydney Morning Herald

Retail banking IT spend on the rise
Source: Australian Banking and Finance

Mobiles to bridge gap
Source: Australian Banking & Finance

Planners need to commit to the social media conversation
Source: Melanie Timbrell, Financial Standard Online

PayPal processed more than 8,000 HK mobile payments daily in 2011
Source: Computerworld Hong Kong

Standard Chartered to increase IT spending by 7 per cent
Source: Goutam Das, Business Today

HDFC to set up loan kiosks in 500 corporate offices
Source: Meghna Mukerjee, Retail Banker International

Additional security layer shores up banks’ 2FA security
Source: Ellyne Phneah, ZDNet Asia

‘Hana N Wallet’ – Virtual Wallet? But real!
Source: Kyong Sun Kong, Banking & Payments Asia

IT procurement prone to high fraud risk
Source: Ryan Huang, ZDNet Asia

Is your cloud ready to be Agile?
Source: David Taber, CIO

Westpac suffers outage as RBA cracks down on bank glitches
Source: Ben Grubb, The Sydney Morning Herald

No big ticket spend post-core: CBA
Source: Luke Hopewell, ZD Net Australia

CommBank’s Kaching clocks up 110k downloads
Source: Stuart Corner, iTWire

Business customers less satisfied with ANZ
Source: The Australian

Hashtag hate for Westpac and Qantas
Source: Axel Bruns, Technology Spectator

Businesses must have Android apps
Source: stuff.co.nz

Researchers find flaw in online encryption
Source: John Markoff, The Sydney Morning Herald

Google Wallet fixes prepaid security bug
Source: Lance Whitney, ZDNet Australia

CIOs must create mobile strategies to manage the rise of enterprise mobility
Source: Diana Nguyen, CIO Australia

A critical mismatch
Source: CIO NZ

Tech not replacing branches yet: CBA CEO
Source: Luke Hopewell, ZDNet Australia

Westpac in Facebook crackdown
Source: Cameron Houston, The Sydney Morning Herald

Pioneer takes the plunge into social media
Source: Michael Pollack, FST Media

Chief Mobile Officer: A job title now timely?
Source: Tech World

Thinking outside the bank: innovation in financial services
Source: Banking Technology

Bankers in Asia aren’t as reviled as in west: DBS CEO
Source: CNBC Asia

Citi opens branch with Digitalised Smart Banking technology in the US
Source: Retail Banker International

Macquarie cuts 10% of Asia investment jobs
Source: Bloomberg

Visa launches mobile services for US financial institutions
Source: finextra.com

What makes a business CIO?
Source: CIO India

ING banks on in-memory analytics
Source: Computerworld Hong Kong

US WTO case against China ‘major reason’ for Citibank nod
Source: Bloomberg

Tech staff spared in ANZ’s 1000 job cuts
Source: Liz Tay, IT News

NAB glitch leaves customers cashless
Source: Business Spectator

Hack exposes Google Wallet PIN
Source: ZDNet Australia

Electronic transactions jump in January
Source: The National Business Review

Banks need to look outside core business for innovation says PwC
Source: interest.co.nz

Citibank overcharged some customers using iPad app
Source: Yahoo NZ

Over a third of kiwi CEOs have no involvement in key IT projects
Source: CIO New Zealand

Four burning questions for Bank IT in 2012
Source: Bank Systems and Technology

Pioneer takes the plunge into social media
Byline: By Michael Pollack, FST Media

Fraser pledges ‘review’ if bank errors continue
Source: Daniel Hurst, The Sydney Morning Herald

Macquarie expands shared tech team
Source: Suzanne Tindal, ZDNet.com.au

New ASX data centre goes live
Source: Liz Tay, IT News

CIOs, CTOs confident in growth prospects for 2012
Source: Rebecca Merrett, cio.com.au

APAC CIOs desire compliance, data protection skills
Source: Jamie Yap, ZDNet Asia

Citi gets approval to issue credit cards in China
Source: Reuters

Eight bank technology trends that will shape the industry in 2012
Source: Bryan Yurcan, Bank Systems & Technology

Visa promotes greater use of debit cards
Source: Bangkok Post

Asia Pacific set to lead investment in retail banking technology
Source: Asian Banking & Finance

PayPal partners MasterCard to launch prepaid card
Source: Anthony Tshibangu, Banking & Payments Asia

US digital banking adoption and satisfaction on the up
Source: finextra.com

Financial Markets Authority gears up to police finance industry
Source: computerworld.co.nz

Meet Westpac’s new technology leaders
Source: Brett Winterford, IT News

Suncorp rules out outsourced IT as customers go online
Source: Liz Tay, IT News

CIO confidence; a dead cat bounce?
Source: Beverley Head, IT Wire

Analysts on preparing for Apple iOS device flood in the enterprise
Source: CIO NZ

NZCS progresses on Cloud initiative
Source: reseller.co.nz

Businesses rethinking mobile plan
Source: Brian Corrigan, Australian Financial Review

Special Report: State of Online Services in US Banking
Source: The Financial Brand

How to protect your intellectual property in the Cloud
Source: CIO NZ

Laos bank uses NZ payments technology
Source: computerworld.co.nz

New ASX data centre to open next week
Source: TechWorld

The great bank jobs heist: here today, gone overseas tomorrow
Source: Matt Wade & Mark Hawthorne, The Sydney Morning Herald

Suncorp appoints Oracle, lays down priorities for 2012
Source: Mahesh Sharma, The Sydney Morning Herald

St George, Bank SA targets of legal action
Source: Business Spectator

Debit now fastest growing payment type
Source: John Kavanagh, Banking Day

Growing a new crop of IT managers
Source: Paul Glen, Technology Spectator

Time to shut up about the death of the CIO
Source: Nick Heath, silicon.com

When customers seek help on Twitter, US banks fall short
Source: The Financial Brand

Hong Kong braces for job cuts at lenders
Source: Chester Yung, The Wall Street Journal

Mastercard launches Singapore R&D hub
Source: Ellyne Phneah, ZDNet Asia

ICBC promotes consumer upgrade with innovative payment services
Source: Cesar Torsedillas, Asian Banking & Finance

HSBC sells Thai units
Source: Business Times

Two-hour downtime for OCBC trading site due to power outage
Source: AsiaOne

Philippines’ EastWest Bank in massive branch expansion
Source: Asian Banking & Finance

IT outsourcing deal size data shows decade-long decline
Source: Stephanie Overby, CIO Asia

Twitters country-specific blocking brings hazards and hope
Source: Stephen Lawson, MIS Asia

Consumer and technology: from data to the right offer
Source: Hindustan Times

Smart cards not security liabilities
Source: Ellyne Phneah , ZDNet Asia

Expat Kiwi new NZX boss
Source: The National Business Review

Westpac stuck with desktop dinosaurs
Source: IT News

What matters most for CIOs
Source: CIO New Zealand

ICT job market shaky but hopeful: ITCRA
Source: CIO Asia

Chasing the digital wallet
Source: Rob Livingstone, Technology Spectator

How to make IT irreplaceable
Source: Niel Nickolaisen, CIO

Inside the social organisation
Source: CIO New Zealand

NZ Reserve Bank Governor to step down in September
Source: Bloomberg

Why pricing should be done on more than just instinct
Source: Maryfran Johnson, CIO

Tech leaders call for harmony on privacy, security
Source: Source: Kenneth Corbin, CIO

2012: Year of fast changes for IT professionals
Source: Leo King, MIS Asia

Citi Offers Personal Renminbi Payment Services in Asia-Pacific
Source: TheAsset.com

Banks to Bank on Mobile Penetration
Source: Muntazir Abbas, CIOL

Changing role ahead for CIOs: report
Source: Peter Dinham, iTWire

Banks under Fire for Misusing Client Data
Source: Chris Ip, South China Morning Post

Multichannel Banking the Norm in Developed Asia
Source: MarketingMag.com.au

Pursuing a World of Mobile Wallets
Source: Times of India

Mobile Payments Offer Opportunity to Reach the Unbanked
Source: Bryan Yurcan, BankTech.com

Commonwealth Bank meltdown
Source: Asher Moses, Sydney Morning Herald

Westpac to cut indigenous communities’ banking costs
Source: Angela Faherty and Bernard Kellerman, AB+F

Contactless on Ombudsman’s radar
Source: John Kavanagh, Banking Day

Telstra appoints new CFO from AXA
Source: AAP, and Suzanne Tindal, ZDNet

Macquarie Life launches online insurance service
Source: Elise Burgess, Financial Standard

Mobile device use lifts despite security concerns: KPMG
Source: Bernard Kellerman, AB+F

Mobile payment safer than credit card say consumers
Source: Peter Dinham, iTWire

UOB enables mobile money transfers
Source: Liau Yun Qing, ZDNet Asia

Bank revamps branches to stay abreast with technology
Source: Lew Kai Ping, Malaysia Star

Asian countries may see slower growth due to uncertainties in the West
Source: Liz Lee, Malaysia Star

Number of Pinoys using online banking on the rise
Source: Richmond S. Mercurio, Malaya Business Insight

CIMB has strong foothold in ASEAN
Source: Yap Leng Kuen, Malaysia Star

The changing bank outlook for 2012
Source: Likhit Wagle, Banktech

Mobility in 2012: A Look Ahead
Source: Tony Bradley, PC World

Has the time finally arrived for NFC
Source: Akanksha Singh, Voice Data

Keeping mobile apps business apt
Source: Vivian Yeo, ZD Net Asia

Mobile platform key security focus for 2012
Source: Enterprise Innovation

Beyond technology
Source: Divina Paredes, CIO NZ

ANZ New Zealand & BCC Collaboration Takes Innovation Global
Source: Scoop NZ

Numara lays out strategy for New Zealand
Source: Simon Eskow, Reseller NZ

Westpac Life New Zealand relies on Informatica to realise big data opportunities
Source: GlobeNewswire

IT Priorities: more focused on black than green
Source: Phil Dobbie, ZDNet

CIOs must address Euro crisis: Gartner
Source: Rachel King, ZDNet

Taking the plunge — desktop virtualisation
Source: Brad Howarth, CIO

NFC uptake accelerating: Visa
Source: Diana Nguyen, Computerworld

Air NZ shakes up Airpoints with debit card option
Source: Eveline Harvey, New Zealand Herald

CommInsure launches underwriting platform
Source: Claire McGreal, Financial Standard

CBA turns on the IdeaBank for customer ideas
Source: Brenton Currie, iTechReport

MetLife SMS service goes live
Source: Rachel Davis, Financial Standard

Mortgage Choices clever cloud call
Source: Charis Palmer, Technology Spectator

Big four customers wouldn’t recommend their bank
Source: Adam Smith, Australian Broker News

Living in an mCommerce World
Source: Allie Schratz, Business Review Australia

Bankings Facebook frenemies
Source: Charis Palmer, Technology Spectator

Did you miss FST Media’s Super event? Access audio and presentations here
Source: FST Media

Citi harnesses Internet, mobile tech for clients
Source: Lynda Hong Ee Lyn, Today Online

DBS combats cyber threat with new banking token
Source: Tan Weizhen, Today Online

How New Apps Will Change the Way You Bank
Source: Zoe Macintosh, TechNewDaily

NFC technology gets more support in China
Source: MobileBloom

Debit-card use may rise amid global turmoil
Source: Sophie Hong, AsiaOne

India’s Puri Shunning Mobile Phone Wants HDFC Bank to Emulate Wells Fargo
Source: Ruth David and George Smith Alexander, Bloomberg

Citi, ANZ to boost transaction management services in Asia
Source: The Economic Times

The Path to E-Banking Success
Source: Katherine Burger, Bank Systems & Technology

Gartner Predicts More Cloud and Loss of IT Control in 2012
Source: Ann Bednarz, CIO India

CBA to crowdsource tech project ideas
Source: Luke Hopewell, ZDNet

New CIO at Westpac announced: restructure a sign of the times?
Source: Melanie Timbrell, FST Media

AmEx helps customers cash in on Foursquare
Source: Stephanie Overby, CIO

NZ Bank of the year named
Source: TVNZ

Why Yammer Is Snatching Up Enterprise Customers
Source: Lauren Brousell, CIO, NZ

Phone porting used to unlock net banking codes
Source: Brett Winterford, ITNews

Socialising banking: unravelling the complexities of engagement
Source: Melanie Timbrell, FST Media

NZ climbs up mobile internet rankings
Source: Hamish Fletcher, New Zealand Herald

NZ may beat US to cloud code of practice
Source: Stephen Bell, Computer World, NZ

Cybercrime taking off in NZ
Source: Randal Jackson, Computer World, NZ

New CIO at Westpac announced: restructure a sign of the times?
Source: Melanie Timbrell, FST Media

Why NAB’s NFC isn’t out yet
Source: Luke Hopewell, ZDNet Australia

ASX details October software glitch
Source: Technology Spectator

Tweet as: how to bank on a swift response
Source: Chris Zappone, Sydney Morning Herald

Socialising banking: unravelling the complexities
Source: Melanie Timbrell, FST Media

Did you miss FST Media’s Payments event? Access audio and presentations here
Source: FST Media

New CIO at Westpac announced: restructure a sign of the times?
Byline: By Melanie Timbrell, FST Media

Socialising banking: unravelling the complexities of engagement
Byline: By Melanie Timbrell, FST Media

IFC will help in ‘branchless banking’ pilot project
Source: Esther Samboh, The Jakarta Post

Movenbank bids to allay Facebook login concerns
Source: Finextra

OCBC’s fast account opening
Source: AsiaOne Business

HDFC Bank partners with Vodafone for m-banking launch
Source: Finextra

Smarter than a smartphone?
Source: Jonathan Wong, Finance Asia

ANZ offloads Cambodian mobile payments venture Wing
Source: Finextra

Standard Chartered Bank Hong Kong selects Wincor Nixdorf as ATM provider
Source: Banking Business Review

Wealth managers begin to embrace mobile apps
Source: The Economic Times

CIO’s role to be redefined as the cloud changes into Outsourcing 3.0: IDC
Source: CBR Online

Online buying by tapping credit card on computer
Source: Tom Pullar-Strecker, Stuff.co.nz

Westpac to appoint new CIO: report
Source: Supratim Adhikari, Technology Spectator

Heir apparent emerges in Westpac reshuffle
Source: Danny John, Sydney Morning Herald

BNZ launches swipe phone wallet trial
Source: NZ Herald

CBA’s Kaching app still in test mode
Source: Hamish Barwick, CIO Australia

CBA throws down the payments gauntlet
Source: Melanie Timbrell, FST Media

Banks encumbered with IT legacy, compliance: Experts
Source: Hamish Barwick, CIO Australia

Why isn’t Australia a tech launch market?
Source: Luke Hopewell, ZDNet Australia

NAB Asset servicing launches fund administration in New Zealand via MMc Partnership
Source: GC Australia

CBA throws down the payments gauntlet
Byline: By Melanie Timbrell, FST Media

Sunsuper drops NAB and appoints State Street as custodian
Source: Global Custodian

NAB grabs Melbourne data centre
Source: Ry Crozier, itnews

CBA replaces ATM fleet with EMV-enabled machines
Source: Finextra

Weekend upgrade downs teacher banking
Source: James Hutchinson, itnews

Suncorp teams with loyalty platform
Source: Inside Retail

Lawyers warn of cloud rogue risks
Source: Beverley Head, iTWire

How to break through unsustainable IT staffing models
Source: Sandra Van Dijk, CIO Australia

Visa unveils mobile banking
Source: The Philippine Star

Visa brands its digital wallet V.me
Source: Marguerite Reardon, ZDNet Asia

BoAML’s CashPro provides greater control to clients
Source: Mridula Sudharsan, The Asset

CFOs shouldn’t act without CIO advice
Source: Edwin Yapp, ZDNet Asia

Citi, HSBC top rivals in Southeast Asia
Source: The Asset

Bank Indonesia wants e-money watchdog
Source: Muhamad Al Azhari, Jakarta Globe

Google checkout to be merged with Google Wallet
Source: The Paypers

OCBC Bank invests $20m in Singapore
Source: Asian Banking & Finance

‘FRANK by OCBC’ launches credit cards for the youth
Source: Meghna Mukerjee, Retail Banker International

National Australia Bank opens first China branch in Shanghai
Source: Jacob Greber, Bloomberg

Reports that AMI to be sold
Source: Radio New Zealand

Commonwealth to replace its 4100 ATM machine network
Source: AdelaideNow

The rise of the celebrity CIO
Source: Brett Winterford, itnews

Taking Google to Harte
Source: Charis Palmer, Technology Spectator

70 jobs go in Macquarie tech cuts
Source: Paul Smith, Australian Financial Review

BNZ’s parent National Australia Bank opens branch in Shanghai; plans Mumbai branch next year
Source: Bernard Hickey, interest.co.nz

Thousands of jobs to go as banks tighten belts
Source: Ben Protess and Mark Scott, Sydney Morning Herald

Tech trends on the radar screen
Source: Sandra Van Dijk, Computerworld Australia

Branded YouTube channels: super cool, super expensive
Source: Financial Brand

FST Media’s exclusive video interview with Citibank CEO, Roy Gori
Source: FST Media

ASX to release high-speed, low-latency order book PureMatch
Source: Global Custodian Australia

ANZ Wealth unveils succession tools
Source: Victoria Tait, InvestorDaily

Game-changing technology the key to business survival
Source: Sylvia Pennington, Sydney Morning Herald

IT leaders need to take risks in the postmodern age of business
Source: Sandra Van Dijk, CIO Australia

Coming to grips with the bring-your-own gadget generation
Source: Nate Cochrane, Sydney Morning Herald

Citi offers mobile solution in Asia, expands availability of eBam
Source: FinanceAsia

DBS to launch RMB-related businesses
Source: The China Post

DBS and SingPost announce banking services tie-up
Source: Channel News Asia

IT can’t quell all phone-based transactions fears
Source: Ellyne Phneah, ZDNet Asia

Get social with CIMB Bank Debit MasterCard
Source: Borneo Post

Movenbank names Bales chief mobile officer
Source: Finextra

Now, send money from ATM to mobile
Source: K.Ram Kumar, Hindu Business Line

APAC users feel brands invade social networks
Source: Ellyne Phneah, ZDNet Asia

HSBC Holding Hiring in China
Source: Fiona Law, FINS

Payments Hubs: Better late than never
Source: Bryan Yurcan, Bank Systems & Technology

ASB Bank taps Google+ Hangouts to chat with mobile pilot participants
Source: Finextra

ANZ loses senior IT executives: report
Source: Supratim Adhikari, Technology Spectator

ComBank wants to cash in on your social networking
Source: Nate Cochrane, Sydney Morning Herald

Commbank CIO slams ‘idiotic’ regulations
Source: Liam Tung, CSO

Suncorp fronts staff on job cuts
Source: Victoria Tait, InvestorDaily

Westpac NZ CEO George Frazis sees annual pay drop to NZ$4.6 mln from NZ$5.73 mln
Source: Gareth Vaughan, interest.co.nz

Please-say-your-name-three-times: Biometric ID is for real
Source: Tom Pullar-Strecker, Waikato Times

Does Google+ matter to retail financial institutions?
Source: The Financial Brand

Social media users wary of ‘brand pollution’ – survey
Source: Finextra

Westpac cuts 188 tech jobs
Source: Liz Tay, itnews

Suncorp IT staff safe from back office cuts
Source: Liz Tay, itnews

CommBank opens a Facebook vault
Source: Mike Bantick, iTWire

Disconnect between IT and management revealed
Source: Melanie Timbrell, FST Media

Banking’s great social media experiment
Source: Beverley Head, iTWire

Innovating from within: The power of employee engagement over technology
Source: Melanie Timbrell, FST Media

Did you miss FST Media’s Sydney Banking event? Access audio and presentations here
Source: FST Media

Innovating from within: the power of employee engagement over technology
Byline: By Melanie Timbrell, FST Media

Disconnect between IT and management revealed
Byline: By Melanie Timbrell, FST Media

CIMB expects to issue one million new debit cards yearly with debit Mastercard
Source: Bernama

Need an ATM? Look for the KTB van
Source: Bangkok Post

5 ways CIOs can stay in demand
Source: Jamie Yap, ZDNet Asia

Mandates and payments roundup
Source: Jonathon Wong, FinanceAsia

Bird flies to the top of Citi in Asia
Source: Lara Wozniak, FinanceAsia

Citi expands footprint of global servicing platform
Source: Business Banking Review

Asian expansion a costly exercise but it clearly sets ANZ apart from the pack
Source: Malcolm Maiden, Sydney Morning Herald

When the super-rich get on Facebook, private bankers do, too
Source: Richard Hartung, Today Online

High-performing banks invest in IT: Report
Source: Bryan Yurcan, Bank Systems & Technology

American Express Launches $100M Fund To Invest In Digital Commerce Startups
Source: Leena Rao, TechCrunch

Suncorp IT staff safe from back office cuts
Source: Liz Tay, itnews

Credit unions seeking more customers
Source: TVNZ

New cards mean no-swipe spending
Source: Eloise Gibson, Stuff.co.nz

Social media: the next threat to banks’ dominance?
Source: Chris Zappone, Sydney Morning Herald

NAB to open high-tech branch in 2012
Source: Luke Hopewell, ZDNet Australia

Westpac trusts contractors with more work
Source: Michael Lee, ZDNet Australia

In-house changes crucial to AMP revamp
Source: Jazial Crossley, Stuff.co.nz

St George gives sneak peek at app update
Source: Luke Hopewell , ZDNet Australia

We’re playing catch-up in online: Bankwest
Source: Luke Hopewell, ZDNet Australia

We’re nowhere near close to seeing a social revolution
Source: Kristin Burnham, CIO New Zealand

ASX pins down glitch, rolls back upgrade
Source: Michael Lee, ZDNet Australia

Finance the worst privacy offender: report
Source: Michael Lee, ZDNet Australia

Bank reputation is the new profit driver
Source: Andrew Tsanadis, Money Management

Your credit history could soon be up for sale
Source: Martin Andrew Zavan, ninemsn Finance

How CIOs can build a better brand
Source: Jack Bergstrand, CIO

Ex-NAB executive joins Bank of Melbourne
Source: Krystine Lumanta, InvestorDaily

SMSF cloud solution launched
Source: Rachel Davis, Financial Standard

CBA introduces Everyday Settlement payment service
Source: Hamish Barwick, Computerworld

Delays hit NAB’s core banking project
Source: Renai LeMay, Delimeter

New Zealand’s newest registered bank unveiled
Source: NZ Herald

Westpac awards datacentre contract to Gen-i
Source: CIO New Zealand

Technology chiefs investing in ‘hype’
Source: Lia Timson, Sydney Morning Herald

Chi-X Australia gives brokers a choice
Source: Jason Krupp, Stuff.co.nz

Financial crisis spurs bank complaints
Source: Maria Slade, Stuff.co.nz

Kiwibank could be in line for cash raised from partial privatisation of SOEs to help grow SME lending, PM Key says
Source: Alex Tarrant, interest.co.nz

Plenty of support for compulsory KiwiSaver
Source: Brian Fallow, NZ Herald

Singapore c. Bank reprimands OCBC over system failure
Source: Reuters

MAS lifts penalty on DBS bank for network glitch
Source: Singapore Business News

RHB unveils new look for branches
Source: Karen W Lim, AsiaOne Business

RHB Bank injects SGD350 million to Singapore operation
Source: Bernama

China replaces financial regulators ahead of leadership change
Source: San Francisco Chronicle

Chi-X brings foreign competition to Australia stock market after 150 years
Source: Eleni Himaras, Bloomberg

Indonesia approves new regulator to oversee banks
Source: Aditya Suharmoko, Reuters

Maybank partners India’s Axis for remittance service
Source: Malaysia Business News

Metrobank and Wells Fargo strike deal
Source: Tony Chua, Asian Banking & Finance

CBA rings in the mobile register
Source: Charis Palmer, Technology Spectator

CBA floats iPhone biometrics
Source: Beverley Head, iTWire

Credit Union Australia goes open for online banking
Source: Brett Winterford, itnews

Industry standards must keep pace with cloud adoption
Source: Melanie Timbrell, FST Media

Kaching! CBA unveils NFC iPhone push
Source: Luke Hopewell, ZDNet Australia

Card-less, bank-free mobile payment service launched
Source: Computerworld NZ

Datamining social media profiles for actionable intelligence
Source: The Financial Brand

Citigroup: Desktop standardisation cuts energy costs by $6million per year
Source: Bob Violino, CIO

KiwiSaver providers accused of fee-gouging
Source: Simon Collins, NZ Herald

Gartner: The top 10 strategic technology trends for 2012
Source: Michael Cooney, CIO New Zealand

Hirst says banks to face tough competition
Source: Drew Cratchley, Sydney Morning Herald

Suncorp automates loan processing, goes paperless
Source: Chloe Herrick, Techworld

Singapore inches closer to mobile wallet
Source: Vivian Yeo, ZDNet Asia

Singapore Exchange launches clearing service for OTC traded Asian FX Forwards
Source: Banking Business Review

ICICI Bank recalls hundreds of credit and debit cards after cloning scare
Source: India Banking News

OCBC Bank: raises the bar with brand new online banking experience
Source: k: raises the bar with brand new online banking experience

5 best practices for financial institutions on Facebook
Source: Zoe Fox, Mashable

Commonwealth Bank spends $55 Million to boost Vietnam stake
Source: Bloomberg

Stanchart first to adopt Microsoft Technology in latest marketing campaign
Source: Bernama.com

StanChart India CEO to head SE Asia ex-Singapore-memo
Source: Reuters

As UBS shrinks, what of its Asian operations?
Source: The Wall Street Journal

ICT sustainability maturing in APAC
Source: Jamie Yap, ZDNet Asia

Industry standards must keep pace with Cloud adoption
Byline: Melanie Timbrell, FST Media

EFTPOS operator runs closed EMV trial
Source: Luke Hopewell, ZDNet Australia

Bankwest boss ‘not going anywhere’
Source: Rachel Donkin, The West Australian

ANZ looks to Twitter for global recruits
Source: Fran Foo, The Australian

Tap & Go taking off, says MasterCard
Source: Inside Retail

AMP appoints former AXA heads to merged business
Source: Claire McGreal, Financial Standard

Bank of Queensland puts more women on top
Source: Scott Murdoch, The Australian

ANZ Bank installs new tech honcho
Source: Beverly Head, iTWire

ANZ New Zealand now all black
Source: Richard Gluyas, The Australian

Show and tell, switch and sell
Source: The Financial Brand

Apps replace branches to do St George’s heavy lifting
Source: Fran Foo, The Australian

Beyond the Wall: 10 ideas for dynamic financial Facebook welcome pages
Source: The Financial Brand

Big bank eyes female dollar
Source: Clare Kermond, Sydney Morning Herald

New director for BNZ leadership team
Source: Charlotte Woodfield, The National Business Review

Banks feel pressure to cut jobs but profit on track
Source: Stephen McMahon, Herald Sun

Should the CIO report to the CEO?
Source: Mark Raskino, iTnews

RBS imposes technology spending freeze
Source: Computerworld UK

ANZ Bank installs new tech honcho
Source: Beverley Head, iTWire

Asia-Pacific region’s private banks manage US$1 trillion: survey
Source: The China Post

27% of AsiaPac brand executives inefficient in social media strategies
Source: Singapore Business Review

Next 10 years to be ‘decade of innovation’ for Asia
Source: Liau Yun Qing, ZDNet Asia

Citi announces new mobile solution
Source: Bryan Yurcan, Bank Systems & Technology

FinMin for white-level ATMs to boost banking access
Source: India Business News

HSBC expands renminbi trade services to all China branches
Source: Tony Chua, Asian Banking & Finance

IT spend by Indian Banks to reach Rs10,000 crore annually: BCG
Source: Debarati Roy, CIO India

Did you miss FST Media’s Banking conference in Singapore? Access audio and PDF presentations here
Source: FST Media

ANZ Bank and the false cloud narrative
Source: Renai LeMay, Delimeter

CBA, union to hold talks as cost-cutting plan stirs job loss fears
Source: Richard Gluyas, The Australian

Citibank targets the affluent retail banking market
Source: Scott Murdoch, The Australian

CUA to overhaul online, mobile banking
Source: Luke Hopewell, ZDNet

NZ execs in ANZ pay freeze
Source: NZ Herald

Simon Power going to Westpac Bank
Source: NZ Herald

Commonwealth Bank to cut costs as banks feel the heat
Source: Richard Gluyas, The Australian

RIM goes NFC for social media sharing
Source: Rachel King, ZDNet

Contactless phone payments stumble on iPhone launch
Source: Liz Tay, iTnews

CBA backs bonus plan for Narev
Source: Eric Johnston, Sydney Morning Herald

ANZ wants leaders, not builders of bank IT
Source: Liz Tay, iTnews

Secure digital transactions top priority for Singapore
Source: Ellyne Phneah, ZDNet Asia

ANZ Bank CIO shares secrets to effective vendor partnerships
Source: Fran Foo, The Australian

NFC on SIM won’t replace handset as mobile wallet
Source: Liau Yun Qing, ZDNet Asia

Foong to lead change at Maybank
Source: Malaysia Business News

CIMB eyes stake in Philippines bank
Source: Izwan Idris, The Sun Daily

5 tips to manage risk in mega IT projects
Source: Jamie Yap, ZDNet Asia

S’pore NAF to include man-in-the-middle safeguard
Source: Ellyne Phneah, ZDNet Asia

NFC commercial contactless mobile payment system ‘within months’
Source: Andrew Colley, The Australian

Coles holds fire on NFC
Source: Andrew Colley, The Australian

Eftpos break as CBA admits times are tough
Source: Natasha Bita, The Australian

Enterprises grasp social network nettle
Source: Beverley Head, iTWire

ANZ in court over excessive fees claims
Source: Stuff.co.nz

Apple’s NFC agenda
Source: Charis Palmer, Technology Spectator

Westpac takes financial advice to remote employment locations
Source: Andrew Main, The Australian

Mobile banking shakes, rattles and roars
Source: Beverley Head, iTWire

The rise of the prosumer
Source: Sarah Putt, Computerworld NZ

CIO Michael Harte prepares Commonwealth Bank of Australia to compete with internet giants
Source: Bank Systems & Technology

‘Lazy money’ costing Kiwis, bank claims
Source: TVNZ

ANZ overhauls IT operations
Source: Beverley Head, iTWire

Nikko AM, DBS Bank merge to become Asia’s largest regional asset manager
Source: Bernama

Allianz, AXA among likely bidders for HSBC unit
Source: Today Online

Philippine firms view compliance as complicated maze
Source: Melvin G. Calimag, ZDNet Asia

Indonesia’s online banking race
Source: AsiaOne

DBS to move head office
Source: Singapore Business News

The top 400 banks on Twitter
Source: The Financial Brand

Asia’s IT industry robust: study
Source: The Australian

ANZ plans ‘significant’ investment in China
Source: China Business News

HK regulator fines Citi $770,000 for employees’ Ponzi scheme
Source: Reuters

RBA, APRA to tackle future bank outages
Source: Luke Hopewell, ZDNet Australia

Westpac launches virtual planning service
Source: Elise Burgess, Financial Standard

Australian insurers to spend up big on IT
Source: Peter Dinham, iTWire

Payment industry eyes data as currency
Source: Liz Tay, iTnews

Banks find 40,000 small businesses at risk of fraud
Source: Darren Pauli, iTnews

Mercenary IT staff go mobile in skills crisis
Source: Suzanne Tindal, ZDNet Australia

Euro gloom to hurt IT jobs
Source: Jennifer Foreshew, The Australian

G20 committee warns against over-reliance on big four banks
Source: Scott Murdoch, The Australian

CBA’s $3 million man
Source: Beverley Head, iTWire

Commonwealth Bank dominates online commerce awards
Source: Technology Spectator

Aussies only get Google Wallet via import
Source: Luke Hopewell, ZDNet Australia

Internal cultural shift critical to cloud success: ANZ Wealth and Westpac
Source: Melanie Timbrell, FST Media

APRA readies data management guide
Source: Liz Tay, iTNews

Commbank goes after Google grads
Source: Beverley Head, iTWire

Suncorp, ANZ ready virtual desktop rollouts
Source: Liz Tay, iTnews

Internal cultural shift critical to cloud success: ANZ Wealth and Westpac
Byline: Melanie Timbrell, FST Media

Tighter risk control needed for banks, says rogue trader
Byline: Melanie Timbrell, FST Media

Speculation rife on NAB-NBNK joint venture over Lloyds
Source: John Durie, The Australian

Citigroup A/NZ appoints new head of operations and tech
Source: Chloe Herrick, CIO Australia

Study: Banks cant measure real-time risk
Source: Chris Kentouris, Bank Investment Consultant

Banking industry goes on the attack
Source: Phil Jacob, Herald Sun

ANZ annouces practice sales facility; targets growth
Source: Chris Kennedy, Money Management

BT reserved on Count bid
Source: Kate Kachor, Investor Daily

Top 35 banks on Facebook
Source: The Financial Brand

Will NFC technology drive mobile payments initiatives?
Source: Justin Bomberowitz, BostInnovation

Achieving multi-channel delivery systems ranked number one in NZ
Byline: Melanie Timbrell, FST Media

CBA boosts its super offerings with Count Financial buy
Source: Scott Murdoch, The Australian

Banks face rising online competition
Source: Chris Zappone, Sydney Morning Herald

Cloud risks outweigh benefits: ISACA
Source: Beverley Head, iTWire

MAMBO out of step
Source: Charis Palmer, Technology Spectator

Rabos Greg McAweeney takes the direct approach
Source: Peter Taylor, Herald Sun

CUA appoints new CIO from KPMG
Source: Suzanne Tindal, ZDNet Australia

Metlife only a phone call away
Source: Rachel Davis, Financial Standard

Westpac proves Azure cloudbursting
Source: Stephen Withers, iTWire

AUSTRAC spends $2.5m on Exadata upgrade
Source: Ry Crozier, iTnews

New BoQ chief executive Stuart Grimshaw says expansion has worked
Source: Andrew Fraser, The Australian

Bank of Queensland Finance rebuilds IT systems
Source: Liz Tay, iTnews

ANZ to complete NZ consolidation next year
Source: Liz Tay, iTnews

MLC announces insurance upgrades
Source: Chris Kennedy, Money Management

Suncorp chief saves praise for IT
Source: Ry Crozier, iTnews

After NAB, Barclays, Craig Bright heads to US with Citigroup
Source: Fran Foo, The Australian

Bankings switching flick
Source: Charis Palmer, Technology Spectator

European bank job bloodbath hits 67,000
Source: The Sydney Morning Herald

Technical glitch hits NAB, Westpac customers
Source: The Daily Telegraph

Commonwealth Bank promises mobile buzz
Source: Beverley Head, iT Wire

CommBank to kill legacy core next year
Source: Luke Hopewell

Commbank spends $93m to integrate Bankwest IT
Source: Liz Tay, iT news

Talent war heats up
Source: Mark Phillips, CIO Australia

IT industry braces for more market turmoil
Source: Brett Winterford, iT news

Financial markets to spend $18 billion on IT in Asia-Pacific by 2015
Source: Georgina Swan, CIO Australia

2016: All in the Cloud?
Source: Mark Phillips, CIO Australia

Treasurer called to step in on EFTPOS fees
Source: Michael Lee, ZDNet Australia

Fanning flames on the financial social media fire
Source: The Financial Brand

IIIS: Cloud brings stability to Suncorp IT
Source: Hamish Barwick, Computerworld

CIO shake-up at BT Financial and IAG
Byline: Melanie Timbrell, FST Media

Manila calling for your ANZ debts
Source: Michael Janda, ABC Online

Social media lends banks a helping hand
Source: Business Review

4 mobile trends every bank should understand
Source: Dan Wiegand, Bank Systems & Technology

NAB picks up spoils of lost Axa bid
Source: Bianca Hartge-Hazelman, The Australian Financial Review

Customers dont buy banks branding: survey
Source: Rachel Donkin, The West Australian

Narev succession points to a shift in CBA strategy
Source: Eric Johnston and Peter Ker, The Sydney Morning Herald

Bank of Melbourne aiming to walk with giants
Source: Stephen McMahon, Herald Sun

Westpac payments glitch resolved
Source: Glenda Kwek, The Sydney Morning Herald

ANZ Bank standardises software development
Source: Liz Tay, iT news

ANZ IT puts singular focus for catching up
Source: Fran Foo, The Australian

CBAs dated IT systems forced its hand, says ANZ
Source: Renai LeMay, Delimiter

ANZ bans iPad use for board members
Source: Australian Financial Review

Westpac banks on consolidation: the bank chose BMC tools to aid its transformation
Source: Jennifer Foreshew, The Australian

Westpac plans to hit rivals hard
Source: Eric Johnston, The Sydney Morning Herald

Westpac presses $70 million review button
Source: Paul McIntyre, Adnews

NAB asks want an ATM in your loungeroom?
Source: Finextra

Our peers had outperformed us: NAB
Byline: Melanie Timbrell, FST Media

Commonwealth Bank rolls out new mobile, tablet apps
Source: Ross Catanzariti, PC World

EFTPOS pans NFC trials, outs own plans
Source: Luke Hopewell, ZDNet Australia

BNZ rakes in $1 million in mobile banking transactions in 4 days, thanks to Twitter
Source: John Adams, Bank Technology News

Banks need to lift security stakes: NAB
Source: Michael Lee, ZDNet

ASB still has an edge when it comes to banking satisfaction
Source: Scoop Business

BNZ hopes to reap rewards of business hubs
Source: Roeland van Den Bergh, Stuff.co.nz

Students get financially savY with BNZ
Source: Scoop

Bank branches to disappear within years as customers migrate online, expert says
Source: Sonja Koremans, news.com.au

Tower buys reinsurance cover
Source: Stuff.co.nz

Days of the chequebook numbered
Source: Stuff.co.nz

Safer and more secure online trading with DBS
Source: Singapore Business News

Citi innovates in Asia
Source: Warc

Rough road ahead for foreign banks setting up units here
Source: India Business News

RHB still seeks for merger partner
Source: Tony Chua, Asian Banking & Finance

Asia group launches Cloud Index, ‘Cloud Map’
Source: Veronica C. Silva, CIO India

Chinese firm touts first ‘virtual property’ insurance
Source: Kevin Kwang, ZDNet Asia

BancNet adopts IT solution for safer, more efficient banking
Source: Eden Estopace, The Philippine Star

DBS India’s CEO elaborates on bank’s growth strategy
Source: Lois Calderon, Channel News Asia

India needs 2-3 banks in top 50 globally
Source: Mayur Shetty, The Times of India

Banks should adopt social media, cloud computing: Report
Source: Business Standard

CBA to share secrets of its crown jewels
Source: Liam Tung, iT News

St George banks on mobile app
Source: Fran Foo, The Australian

ANZ CIO mulls 2012 challenges, competitors
Source: Brett Winterford, iTnews

CBAs NetBank for iPad gets release date
Source: Luke Hopewell, ZDNet

CBA seeks fortunes abroad as lending at home declines
Source: Eric Johnston, The Sydney Morning Herald

New rules costing banks $500m a year
Source: Andrew Fraser, The Australian

Suncorp pays big price for claims
Source: Eric Johnston, The Sydney Morning Herald

UBS buys INGs Australian investment arm
Source: The Sydney Morning Herald

NAB launches new mobile site
Source: Richard Kilner, Banking Times

QBE Australia hunts for new CIO
Source: Hamish Barwick, CIO Australia

Westpac, ANZ send up to 250 jobs offshore
Source: Jane Lee, news.com.au

Commonwealth Bank talks up contactless payments
Source: Technology Spectator

BT chief executive Brad Cooper pins hopes on Super For Life product
Source: Glenda Korporaal, The Australian




Home | Conferences | Directory | Podcasts | Publication | Videos | Webcasts | Industry Releases | Whitepapers | Who's Who | About Us | Archive
FST Media Pty Ltd. All Rights Reserved.
FST Media Pty Ltd. ABN: 17 354 898 863

Australian Banking | Insurance Australia | Retail Banking Trends | Wealth Management Conference | Superannuation Conference | Insurance Conference | Banking Conference Hong Kong | Insurance Conference Australia | Future Of Insurance | Finance Conference | Banking Conference | Finance Conference Sydney | Singapore Banking | Insurance Conference Singapore | Retail Banking Software | Retail Banking Interview | Banking Customer Australia