Deepak Sharma

President & Chief Digital Officer

Kotak Mahindra Bank

Next Appearing at:

Deepak Sharma heads Kotak Mahindra Bank’s digital initiatives where he drives digital transformation, business model innovation and future ready initiatives of the bank. He is responsible for efficiency, productivity, customer experience and growth of the business through digital intervention across digital channels, lending, payments, investments, insurance, trade & forex, for the Retail, SME, Private Wealth and Institutional Banking segments. Deepak also leads Digital IT & Product engineering,  Innovation Lab, Design Studio, Fintech partnerships and the Start-up ecosystem participation for the bank.

Under his leadership, Kotak has launched several innovative and global first products such as 811, Jifi, Hashtag Banking, , KayMall, WhatsApp Banking & Kaypay, apart from new initiatives like API, Open & Connected Banking, Conversational Banking Bot ’Keya’, BYOD Biometric Banking, Cross-border remittances on Blockchain, Artificial Intelligence(AI) and  Robotic Process Automation. Deepak believes in constant innovation and focuses on building business models, which are customer centric, value accretive and disruptive.

Deepak has worked across various international markets and brings a global perspective to the business. In his previous role, he was responsible for setting up the Bank’s highly successful Non Resident Indian (NRI) & International Remittances business. Deepak also played a key role in launching the Bank’s affluent banking programme – Privy League.

With over  26 years of experience, Deepak’s professional tenure spans across the banking, telecom and consumer services verticals. Prior to joining Kotak, he was part of the leadership team of Consumer Banking at Standard Chartered from 2003 to 2008. Thereafter, as National Head for Corporate Business at Standard Chartered, he was responsible for building the corporate payroll and Wealth Management business.

Deepak has completed an advanced programme in Strategy from IIM Calcutta as well as the Stanford LEAD Certificate in Corporate Innovation. He is a member of the CII Digital Transformation Committee , FICCI National Committee on Fintech & a number of Startup-Industry Forums. , in addition to participating at various trade & Government initiatives on the Digital India Roadmap. He mentors fintech and start-up ecosystems on an ongoing basis.

Next Appearance
Future of Financial Services, Sydney 2024
Breakdown
88 Speakers
7 Sponsors
Speakers
Dr. Jordan Nguyen
Psykinetic
Sanjoy Sen
DBS
Linda Da Silva
ING Australia
Paul Norman
NAB
David Walker
Westpac Group
Tim Hogarth
ANZ
Highlights
We’re Cracking the Code to Simplify and Modernise our Technology
Future of Financial Services Melbourne panel discussing topic
10 August - 11 August 2023
  • ICC Sydney
Auckland NZ city skyline and harbour
24 March - 25 March 2021
  • Virtual Conference
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Stella Spackman
Senior Conference Producer
T: +61 433 732 794
To participate as a speaker:
Aron Kunaseelan
Chief Operating Officer
T: +61 2 8484 0901