Dr Rachna Gandhi

Dr Rachna Gandhi

Executive General Manager Customer, Digital & Partners
Suncorp Group

Rachna Gandhi is a recognised expert in strategy, customer-centric design and digital innovation with a wealth of experience delivering transformation. As Executive General Manager Customer, Digital and Partners at Suncorp Group, Rachna brings to bear her extensive background in digital transformation and in building customer centric cultures to drive the integration of new solutions and services, and to spearhead innovation and customer experience.

Prior to joining Suncorp, Rachna was CEO of the flagship NSW Government agency Service NSW. In this role, Rachna was instrumental in transforming the customer service experience of government through the implementation of a pioneering digital-first one-stop-shop model.

Rachna has had an extensive career in the private sector across banking, wealth management and hospitality. Her previous positions include Director Customer Strategy at AMP and leadership positions across strategy, customer experience design and marketing at Westpac.

Rachna holds a PhD in Consumer Behaviour and postgraduate qualifications in Customer-Led Strategic Transformations from Stanford University (USA).

Appearing at
FST Gov Queensland
21 March 2019
  • Brisbane Convention & Exhibition Centre
Meet Queensland’s leading digital government exponents and thought leaders in tech, discussing key trends and game-changing innovations in government ICT.
Future of Insurance Sydney
7 March 2019
  • Hilton Sydney
At the crossroads of change, innovations in digital technology are redefining core insurance products and service offerings. Driving agility, new digital ecosystem, building trust and enhancing personalised customer experience are sitting high on the leadership team agendas. Join us at...