Matt Paterson

Matt Paterson

Group Chief Operations Officer
nib group

BArts (Tourism Management) (UTS), GradCertMgt (AGSM), DipFP (Tribeca/Kaplan), Dip Company Directors Course (AICD), Cert Retirement Income Streams (ARISA), Cert Superannuation Management (ASFA)

Matt joined nib in 2020 as Group Executive Business Services with responsibility for operational contact centres and claims functions across the Group.

He previously worked in various senior management positions, including as General Manager for our whitelabel partner, TAL Australia, General Manager in customer care for Vodafone Australia, Program Director at Telstra and Head of Operations for IAG.

Matt has over 20 years’ experience spanning customer service, financial services, telecommunications and consulting and he was awarded the AFR Boss ‘Young Executive of the Year’ Australia (2009) and Customer Service Institute of Australia ‘Leader of the Year’ Australia (2007) for his expertise in these areas.

 

Appearing at
Future Financial Services Sydney
3 November - 4 November 2022
  • ICC Sydney
Our flagship event, and the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney is the one-stop-source for technology and innovation in Australia’s banking and financial services sector. For over a decade, FST’s Sydney financial...
FFS Sydney & NSW 2021
In partnership with NSW Government
9 November - 10 November 2021
  • Virtual Conference
FST Media’s flagship event and the largest of its kind in the Southern Hemisphere, the Future of Financial Services, Sydney has established itself as the most important tech-focused event on the industry’s calendar, setting the digital agenda for 2022 and beyond. This...