A passionate and innovative Chief Operating Officer level Executive specialising in Payments and Service Operations Management. Nigel is known for driving performance and transformational change at pace while leading large, multi-award winning teams in complex delivery networks distributed across many countries and locations.
Nigel is currently a PhD student. His research is focussed on incorporating process mining techniques in a framework for financial services organisations to improve business process compliance.
After 15 years in consulting, the last 14 years have been focused on Financial Services Operations. With depth and breadth gained from working across a wide range of industries, challenging received wisdom and industry-leading operational thinking are key characteristics.