Rannia Wannous

Chief Customer Officer

NSW Telco Authority

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Biography

Rania Wannous is the Chief Customer Officer at NSW Telco Authority. Her portfolio includes customer experience, service design, partnerships, communications, stakeholder engagement, policy and connectivity.

Overseeing key programs to bridge the digital divide across NSW including the Digital Connectivity Index and NSW Connectivity Strategy, Rania is also leading the development of the state’s first ever Digital Inclusion Strategy.

Rania leads the Authority’s involvement in the Connectivity Innovation Network with its vision to enhance Australia’s connectivity for emergency and government services as well as communities by bringing together national and globally recognised expertise, researchers and industry to drive technical innovation.

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