Renae Smith

Renae Smith

Chief Customer Experience and Operations Officer
AIA Australia

As Chief Customer Experience and Operations Officer, Renae drives aligning purpose and impact to deliver shared value outcomes for Customers, Partners and AIA. She leads AIA’s ambition of creating simpler, faster, and more connected experiences for Customer, Partners and Employees.

She is responsible for customer strategy, customer experience, digital, customer service, underwriting and claims management. Renae is also responsible for insurance risk, customer risk, complaints resolution and remediation.

Renae has a diverse experience developed in executive and functional roles in the insurance, financial services, telecommunications and technology sectors. This has included commercial and functional responsibility for Digital, Operations, Product, Pricing and Marketing. Prior to joining AIA, Renae held key leadership roles at GE Capital and Telstra following an early career in entrepreneurial start-ups.

Appearing at
Future of Insurance
9 March 2022
  • Hilton Sydney
FST Media’s flagship Insurance conference, the Future of Insurance, Sydney will be streamed nationwide as an exclusive telecast on Wednesday, 9 March. Join us on Thursday, 3 March 2022 at The Hilton in Sydney alongside 500+ industry peers to discuss...
Future of Insurance
3 March 2022
  • Hilton Sydney
FST Media’s flagship Insurance conference, the Future of Insurance, Sydney has established itself as a key tech conference in the APAC region. Join us on Thursday, 3 March 2022 at The Hilton in Sydney alongside 500+ industry peers to discuss and...