Richard Hatherall

Richard Hatherall

Bain & Company

Richard Hatherall is a partner in our Sydney office. He leads Bain’s Asia-Pacific Customer Strategy & Marketing practice and is a member of Bain’s Financial Services practice.

Richard has 20 years of strategy consulting experience across the UK, North America and Asia-Pacific.

Richard is an expert in customer loyalty and customer experience transformation. He has supported customer-led transformation programs for leading financial services and telecommunications companies in the UK, Australia and across Asia.

Richard’s experience spans a wide range of industries with a primary focus on financial services, where he has deep expertise in retail banking, business banking, general and life insurance and wealth management. He specializes in customer loyalty, customer experience, customer segmentation, growth strategy, pricing, change management and performance improvement.

He is a graduate of Cambridge University, where he studied economics.

Appearing at
The Customer Imperative in Financial Services - Insurance
28 October 2021
Gain access and insights from over 5,000 Australia customers and 200+ financial executives and discover: Why proactive engagement and personalisation are critical How investing in a seamless omni-channel experience is becoming a differentiator What insurers can do to transform customers...