In this role, Shawn oversees the provision of super, retirement and insurance services to members and employers with the aim of delivering the highest quality experience through all our channels. In addition to the management of the Fund’s operations function, his team is responsible for the management of AustralianSuper’s customer platforms and project delivery. These platforms help members, employers and advisers to easily access the Fund’s products and services. Prior to this role, Shawn held the position of General Manager of Operations at AustralianSuper. Shawn also has more than 18 years financial services experience with roles in operations, product, administration and sales for companies including BT Financial Group, Perpetual and has worked at the Australian Prudential Regulation Authority. Shawn holds a Bachelor of Economics, and a Graduate Diploma of Applied Finance & Investment. Shawn was appointed a Group Executive on 1 July 2013.