Simon has more than 20 years’ financial services experience working in Australia, the UK, USA, and Asia across strategy, digital, open banking, innovation and the application of technology, and sales.
He is currently Head of Digital Customer Experience and Innovation for one of Australia’s largest mutual banks, NGM Group Limited. In this role he leads digital innovation to improve customer experience and support customer growth, across the NGM Group retail brands of Newcastle Permanent and Greater Bank.
At NGM Group, Simon has led teams to successfully deliver transformation through major change projects, including digitisation of everyday banking, delivering both virtual and digital customer experiences focused on customer self-service, and creating market leading home lending processes.
Simon holds a Bachelor of Commerce and a CPA