Steven is Zurich’s Chief Digital Officer, with responsibility for Zurich’s digital transformation. Steven’s role is to put digital at the heart of Zurich’s business and stretches from strategy development to sales & marketing effectiveness, new business models and greater efficiency. Together these aim to deliver a consistent, world-class digital experience for Zurich customers.
Steven joined Zurich from Bupa from where he was responsible for their global digital propositions and the creation of a digital centre of excellence to drive best in class customer experiences and business performance. Prior to this, Steven had a number of senior roles at Prudential at Barclays PLC, including interim Online Banking Director for the retail bank, where he oversaw the rapid development of its digital assets and capabilities.
Steven lives in Surrey with his wife and two children and travels frequently to his home town of Florence in Italy. He enjoys travelling, cooking (Italian of course), keeping fit and investing in property.