Chris Pope

Senior Director, Office of the Chief Strategy Office / ServiceNow

More than 15 years of experience in Enterprise Class Technologies for Global 2000 companies.

 

Driving Process Design and Implementation, Solution Architecture, Project Management, Training and  Global Operations. Recognized IT Operations, process and methodology expert. A proven track record and experience of managing large scale process and technical implementation projects, implementing solutions with global reach and structure.

 

Chris’s experience speaks to his ability as both a strategist and organizational leader.

Specific achievements and results have included:

•Management from concept, project initiation and implementation of several Enterprise Scale CMDB platforms
•Fortune 500 Firm – Managed, developed and implemented auto discovery and reconciliation process architecture and toolsets to deliver 95%+ accuracy of infrastructure CI’s
•Global lead to integrate IT operational processes with Financial Asset Management processes, resulting in cost saves in excess of $10m through software remediation and licensing. The integration was also leveraged to support Availability and Capacity management processes
•Multi-national Financial Services Corporation – Delivered and implemented end-to-end ITIL® assessment and detailed adoption roadmap, tool framework design and specification, and multiple process implementations
•Multi-National Financial Services Company - Managed, developed and implemented Change Management organization wide. Managed infrastructure and development involving ITSM technology. 
•Managed Services Hosting – Multiple Data Center migrations and consolidation of P2V infrastructure