Lorna is the Chief Operating Officer for Bank Australia, overseeing the bank’s operations and technology functions. She joined the bank in 2016 following a range of executive management roles with Latitude Financial Services, GE, NAB and Travelex. Lorna is passionate about creating good customer experiences and illuminating pain points in processes. Lorna’s experience spans many functions including customer operations, product, change management, procurement, facilities and data management. Lorna was born in Perth, Scotland and has qualifications in business, management and accountancy. She enjoys spending time with her husband, Alan, and their three children Abbey, Holly and Jackson; and loves a good holiday!