Nuance’s Cognitive Innovation Group (CIG) is focused on applying the latest advancements in machine learning and artificial intelligence to automate and improve the customer experience across channels. Mark is responsible for setting Nuance’s AI Strategy and leading product development efforts in collaboration with Nuance’s Definitional Customers and Nuance’s AI Lab. Currently Mark is focused on machine learning advancements in analytics, prediction, knowledge, and human assisted learning. Prior to leading CIG, Mark led product management and design for Nuance’s Nina product. Mark began his career in A.I focusing on business and design strategy for the Automotive, Telco, and Finance verticals.